Integration weekend: Sep 22-24, we've been warned! | Page 18 | Hubert Financial | Discussion forum

@pooreva
1. Account login does not allow pasting of the password.
2. Quarterly GIC % rate shown on statement and online is not the annual average.
3. Issue date of GIC does not show.
4. Online GIC information lacks in showing Joint Ownership or Successor information.
5. And no more push/pull. So do you really think that I am going to set up a HUB for you?
6. My promise to you is:

1. Not true. I can copy/paste password to new log-in screen. Same as I can use password manager to do that for me.

Thanks for proving me wrong. I just tried and it now works. I can reassure you that at first, with Accelerate, pasting did not work. So I changed to an easier password and never tried again. I guess I can go back to the much more difficult password.

2. I do not think Hubert ever shown average interest on 1y GIC. It was always quarterly.

I wasn't asking for the average. I was suggesting that it could be better described. Actually I just figured it out. On the statement it shows the current % rate of the quarter that it is in. <= Did you know that? Did you spend a 1/2 hour pulling your paper files and figure it out? Why not say what quarter that the rate belongs to? Never the less they could to a better job with it.

3. It does show on-line. TFSA GIC 1y does not show Next pay date, while non-reg does. Mentioned to agent the other day...

I boobed on that one!! it does NOTshow issue date...but DOES show open date. Never the less. still a better job to done on showing interest dates and amount paid and in the case of the quarterly....the rate.
Ie Interest paid first quarter (3%) Oct 6 2023 $55.00
Interest paid second quarter (3.8%) Jan 6 2024 $62.00
And on a regular GIC of any type.
Interest paid 5 year term (5.00%) Oct 6 2023 $100.00
Oaken and PT are far superior for their statements.
And the new Hubert statement is worse than the old Accelerate or Hubert ones!! So let's see some improvement...not a set back!!!

4. Fully agree! That is a big minus if you have multiple joint GICs and have to track whose SIN will appear on T5.

In some FI's you have to see if both you and spouse have the same GIC on each of your individual statements to confirm Joint. But look at an Oaken GIC listing online... its all there with no extra work to figure it out!!!

5. Fully agree! That is a big failure. Every on-line bank I belong to has it. There is a way around but it takes time and is potential for human error as push/pull has to be set up manually.

Logically any FI that does NOT offer cheques or an ATM card they MUST offer Push Pull.

6. Unfortunately, if you do not keep millions and millions at Hubert, they do not care. Blackmail never works for big companies who are richer than you and have thousand and thousand of customers.

There is no doubt in my mind that Hubert are reading this and getting, in some cases, a heads up on some of the situations. I was hoping for some support to this point by others here and/or it could be modified or left as is or copy and paste it to:
Larry Davey, President & CEO, Access Credit Union
AND
Greg Rutherford, Vice President of Virtual Banking, Access Credit Union
greg.rutherford@accesscu.ca

There are stats that for every one complaining customer there are numerous silent ones out there that feel the same way.

And I WILL leave.

I have accured interest missing on anniversay date of a rrsp, I called and they are going to put it in manually. I phoned and brought it to their attention, I wonder if I hadn't though

BillieBob said
Are everyone’s Hubert September 2023 statements dated September 1 to September 22? Any transactions between September 22 and 30 are not shown.   

https://cusuccess.accesscu.ca/hubertfinancial

At the bottom it says that we will receive 2 statements for Sept... one from 1-22 and another for 23-30.

The transaction history is worth a call next week... my HISA is showing interest credited and all transactions since the switchover date. My GIC's have no entries except for the one that hit a quarterly interest at the end of Sept.

I had the same correcting sweeps on my Hubert TFSA GIC's during the transfer... I have no clue what the purpose of it is about, but it doesn't worry me. CRA tracks deposits and withdrawals to make sure we are not overcontributed. If one was completely maxed on contributions it would exceed by one cent. I wouldn't be worried, a couple years ago I contributed to a TFSA twice by accident, and got a letter from CRA instructing me to immediately withdraw the overcontribution, but was not penalized for it.

Dougal said
Hubert customer, moved now to Access. Main concern is there are no entries for our savings account when a search is done in "transaction history". 2nd concern is that each of our tfsa gics has a pair of entries for Sept 23, one a withdrawal of $.01 that says "Correcting Sweep Entry - Debit" and the other a deposit of $.01 that says "Correcting Sweep Entry - Credit". Concern is, first, how was a "withdrawal" done by Access on locked-in funds in a gic, even a mere $.01, and second, could Canada Revenue on a bad mood day get their knickers in a twist about that same day "withdrawal" and "deposit" to each tfsa?

And is anyone here in the know about what is a "Correcting Sweep Entry"?  

(re second concern)

I would not worry about it!

It is just internal maintenance as they moved the accounts around in the software for the amalgamation.

The bank actually needs to submit documentation to Canada Revenue before they would even know that 0.01 was deposited and withdrawn. They are not likely to do that as they know you did not initiate the transaction.

My accured interest was on October 4th and never went in, so it was after integration. Check your Gics bloggers if you had accured interest going in at that time, unless im just the unlucky one.

Isn’t Friday, the 13th, in Canada, a day of betrayal or unlucky?

Access is not doing the best at informing every customer. They can do, though, for new rates. Hmmm

Loonie said
At the online meeting they held a year or so ago to 'sell' us on the merger, I recall the CEO of Sunova CU (parent of Hubert) telling us what a great job the woman running Hubert had done. He really seemed very pleased with her - as he should have been. I think her name was Tanya or Tara - something like that.
So now she's been replaced by 'Greg', presumably from the Access side,and we have a big mess.
What happened to Tara/Tanya or whatever her name was???

Tara, and yes, she was awesome! I suspect she may no longer be with Access, as Access sees keen on dismantling the Selkirk operations and trying to realize (i.e., capitalize) on the value of the Sunova Credit Union Limited owned real estate assets. 🙁

Being told to wait a few days (or more?) for your interest to be credited at month end is simply not acceptable for any responsible FI that has not been hacked, yet they seem content to tell people this.

I pity the poor Carpathians; they don't know what they're in for.  

Agreed. Ideal Savings will also be merged into Access Credit Union, and Casera Financial has already been.

In terms of Manitoba virtual divisions of credit unions, we're down to Achieva (Cambrian), Outlook (Assiniboine), and New Hubert (Access).

I tend to think Achieva is now the only one worth recommending. Still the longest serving, even longer than Tangerine, and still the largest in terms of virtual branch members and virtual branch deposits.

Doug said

They killed the Sunova Credit Union member share program, so those shares earn nothing anymore. Profit sharing at CUs is a joke is it's typically based on fee-based products you hold (i.e., chequing accounts, mortgages, investments, etc.).  

I forgot about that option....is it gone??
I had considered buying in a long time ago for myTFSA. But never did.
So that has not been broadcasted by Access??

friskyib said

I forgot about that option....is it gone??
I had considered buying in a long time ago for myTFSA. But never did.
So that has not been broadcasted by Access??  

They announced it, I think, but in an obscure location, on the Member Share Program page of the former Sunova Credit Union website. I think the last payment was in either of May 2022 or May 2023 (likely the latter). They may have also done an e-mail blast from the Old Hubert Financial e-mail address.

Cheers,
Doug