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Email this7:59 pm
October 21, 2013
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In addition, Hubert is closed Monday Oct 2 for Truth and Reconciliation day. And it will be closed the following Monday for Thanksgiving.
Four day a week service is a poor decision, considering how much inconvenience and extra work they have created recently. They should be open Saturdays at a minimum, and extended hours other days. I'm sure some of their employees would appreciate some overtime work.
I voted against the merger and encouraged others to do so because I was sure service would deteriorate plus there was no clear case for a merger. I lost.
4:13 am
September 7, 2018
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Briguy said
Access credit union is also open Saturdays from 830-4 Central Time, so I wonder if you can call up on a Saturday and talk to Access customer service, if you're not opening a new GIC. eg. if you are withdrawing your fundsFor opening a new GIC you definitely need to call Hubert, since their rates seem to be about 0.05 percent higher, plus they alone offer the 1 yr quarterly interest cashable GIC.
I don't like the new recording style of the One Year Quarterly - they dropped the #ing of the Terms eg #1, #2, #3 etc. so it less user friendly - no wonder they cashed in the wrong Term last week right after conversion and on another have the wrong date for the next quarter. The One Year term was/is nice (particularly when rates were going up because you could cash in at the quarter and rebuy at higher rate) but HISAs generally are high now at several FIs and rates are likely to stay at these levels for some time yet - not likely rates will go up to the same degree as happened in the last year so there are alternatives if you want available cash, than the locked up GICs for one year. For me, in any case, the highest interest rate is not the only factor in deciding what and from whom to buy. Hasta la vista, Hubert!
9:41 am
October 15, 2015
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It seems like its hard to find the quarterly payment dates. Can someone clarify where this information is available?
10:09 am
May 21, 2018
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The interest I got was only for the days 22-30 of September - I'm hoping they are going to correct that
10:25 am
August 29, 2023
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christinad said
It seems like its hard to find the quarterly payment dates. Can someone clarify where this information is available?
I think when you looked at a quarterly GIC it would tell you when the next interest payment would be and I assume by what you are saying, it no longer shows thanks to the new “customer unfriendly” platform.
What I do is keep an extra paper copy of the GIC and put into a calendar book supplied by a local realtor. So if you buy on Sep 15 your next quarterly payments are 3 months apart on the SAME day....the 15th as explained to me by one of the legacy employees.
Ie.
Sep 15 purchase
Oct
Nov
Dec 15 interest payment 1
Jan
Feb
Mar 15 interest payment 2
Apr
May
Jun 15 interest payment 3
Jul
Aug
Sep 15 matures and last interest payment 4
And no online option to update the GIC to go into your associated HISA account at maturity. Which now makes me wonder if my previous maturity updates carried over or not. I hope so because “their” conversion should not be making to review and think of all the “what if’s”.
To me they should have left it alone until Access had their system to be as good as or better than the old Accelerate and Hubert systems..then done conversion.
10:46 am
August 29, 2023
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billybob said
The interest I got was only for the days 22-30 of September - I'm hoping they are going to correct that
For your savings account or quarterly GIC?
Either way call them. They need to be inundated due to their failure to do it right. But keep in mind if you are/were an Accelerate customer too, that they are showing 2 HISA accounts.
10:47 am
March 17, 2018
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I can see next quarterly interest date on my phone's Access CU app a few submenus deep. I'm not on a computer to check if it's available there
10:53 am
August 29, 2023
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canadian.100 said
I don't like the new recording style of the One Year Quarterly - they dropped the #ing of the Terms eg #1, #2, #3 etc. so it less user friendly - no wonder they cashed in the wrong Term last week right after conversion and on another have the wrong date for the next quarter. The One Year term was/is nice (particularly when rates were going up because you could cash in at the quarter and rebuy at higher rate) but HISAs generally are high now at several FIs and rates are likely to stay at these levels for some time yet - not likely rates will go up to the same degree as happened in the last year so there are alternatives if you want available cash, than the locked up GICs for one year. For me, in any case, the highest interest rate is not the only factor in deciding what and from whom to buy. Hasta la vista, Hubert!
@Canadian.100. Can you not nickname them to what you prefer?
I believe Citizens Bank had that option....but occasionally they renamed them back to default....so I found that option unreliable. Perhaps 20 years later 🙂 such silly things like that no longer happen.
10:54 am
August 29, 2023
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Briguy said
I can see next quarterly interest date on my phone's Access CU app a few submenus deep. I'm not on a computer to check if it's available there
I’ll check and let you know.
11:31 am
August 29, 2023
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On iMac 2011
Ok. HISA non registered account
Aug 31 On “an amount” interest = 117.52
Sep 30 On same amount plus 117.52 interest = 114.62
$2.90 less....less days in month, different % rate, conversion error? Seems odd when the September balance is higher!!!!
HISA was ex Accelerate money and had none in Hubert.
If I was shorted, I am not going after it and it only firms up my decision to only keep the good stuff that Hubert has for my best interest and the rest will be phased out.
Non registered quarterly GIC.
Shows in details
Open May 12 2023
Matures May 12 2024
Next interest Nov 12 2023
The principal was 1000 and now shows 1011. The interest paid does NOT show in transactions!! And the details only shows current value and does NOT show the principal amount. This is poor.
A RRIF quarterly does NOT show next interest date or the principal amount. And zip in transactions to show interest paid. This is poorer.
No APP for Hubert but downloaded the 2 out of 5 star Access APP. I guess it’s ok. But will delete.
11:38 am
February 7, 2019
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friskyib said
I’ll check and let you know.
It's there in app and browser but I'm pretty sure it wasn't last week.
They had a maintenance outage yesterday about noon ON time. Perhaps this was added then?
| CGO |
12:38 pm
October 15, 2015
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I apologize for not completely following this long thread. Should i be able to transfer to my external account@? I’m not seeing that option on the app.
12:51 pm
August 29, 2023
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christinad said
I apologize for not completely following this long thread. Should i be able to transfer to my external account@? I’m not seeing that option on the app.
You want to transfer out? Either use a free interac, call them or email them and they will access your “transfer out” information and do for you. The manual process can take days. The “push out” funds option is gone. But the pull option from another FI still works. <= I have not tested, though.
1:07 pm
October 15, 2015
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Thank you. So pull out option means if i’d set it up on another’s bank side? I never did. So interac it is and i guess i’ll set up a super secure password. Thanks for your help.
1:31 pm
August 29, 2023
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Hubert old version had a form with your account number to use for setting up “pulls” at a different FI. I can pull funds out of Hubert from PT and Oaken. Apparently Accelerate pulls still work??
See if form is still available on new platform.
If you have time, it’s worth while to set up pushes and pulls from any one that offers it....makes life easier. And make a record of it all too.
Most FIs with no cheque’s or ATM cards pretty much have to offer push pull.
1:45 pm
September 11, 2013
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Aren't there relatively low interac transfer limits?
1:52 pm
August 29, 2023
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I think it’s free and amount.....as in pic. I have no idea what the “standard” amounts are. Not my favourite banking tool.
2:15 pm
April 2, 2018
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Non-reg 1y GIC has this field: 'Next interest payment date' then
TFSA 1y GIC does not have that field. But it has this one: 'Line of credit'.
WHAT 'Line of credit' has to do with TFSA GIC???????
I have a feeling two different teams were doing conversion (reg and non-reg accounts) and they did not talk to each other.
I am sure half of Hubert staff will quit tomorrow due to unprecedented amount of calls 🙂
I will start with chat first to see whom I get on the line...
@friskyib: 'And the details only shows current value and does NOT show the principal amount.'
I might be wrong but at old Hubert you did not see principal amount on GIC; only current amount including all interest up to last quarter (1y GIC).
2:24 pm
August 29, 2023
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pooreva said
Non-reg 1y GIC has this field: 'Next interest payment date' then
TFSA 1y GIC does not have that field. But it has this one: 'Line of credit'.
WHAT 'Line of credit' has to do with TFSA GIC???????I have a feeling two different teams were doing conversion (reg and non-reg accounts) and they did not talk to each other.
I am sure half of Hubert staff will quit tomorrow due to unprecedented amount of calls 🙂
I will start with chat first to see whom I get on the line...@friskyib: 'And the details only shows current value and does NOT show the principal amount.'
I might be wrong but at old Hubert you did not see principal amount on GIC; only current amount including all interest up to last quarter (1y GIC).
Not there now....not sure about before. Never the less it’s a poor job to not include the original purchase amount. Just seeing today’s value tells nothing as you can’t see the gain in dollars (the base to what the interest comes from). And no show in transactions? Isn’t a deposit of interest a transaction? It is on my HISA Account.
Oaken has same platform ... but a better version .,,, they show it.
Manulife shows it.
PT shows it.
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