Integration weekend: Sep 22-24, we've been warned! | Page 11 | Hubert Financial | Discussion forum

pooreva said
What is lost: you cannot see who is primary or joint member on GIC. As per agent, that will be shown on a statement.

What is at Device Management – lock button. What is that you are locking? Agent said it is 'on my PC' even though it is on Access web site.  

I like to nickname our accounts so that we can tell what's what with just a quick scan of the FI accounts list ...

HISA Him, HISA Her, HISA Him & Her, HISA Her & Him ...

GIC Him 01, GIC Him & Her 01, GIC Her & Him 32 ...

In my spreadsheet, I use the same nicknames with FI prefixes like HUB, TNG, OAKB, OAKT, etc and then use sumif formulae to add em all up

Briguy said
Customizing the names of accounts to show maturation dates took me 3 tries 🙁

First try- didn't click save at the bottom
Second try- names were too long and I couldn't see full name in the list of accounts page  

Just for fun I just created a temporary 30 character nickname; it was previously the longest at 21.

It reads fine on my Android phone, probably because I keep the fonts small. It was truncated on my half desktop screen browser window but widening the window or zooming out the browsing window brought it into full view.

Experiment a little and find a naming structure that works for you.

Not defending Access, just trying to offer a DIY workaround until such time as better solution is offered.

savemoresaveoften said
Setup is a breeze. But system is a little slow and I dont understand why I need to setup alert for each account separately. Alert should be applied to all accounts as oppose to I want to have alert on 1 account but not the other ? Does not makes sense from a security perspective.  

Alerts work the same way at Tangerine and Oaken and likely others too ...

cgouimet said

Alerts work the same way at Tangerine and Oaken and likely others too ...  

really ? Set those FIs up long time ago and forgot.
if its true, then they all make no sense. I cant see why one wants to have alerts on 1 account but not the other. Its a totally unnecessary option. When it comes to security alerts, more is better than less even if redundant.

As the new Hubert website is actually the Accelerate/Access website.....

1. Will the option to give GIC maturity instructions (after you have purchased) still be there for us?
2. What is the process to purchase a new GIC. Online or over phone with a human?

So today I called Hubert and asked if an Accelerate TFSA that is now under Hubert ...does that fall under the no fee to transfer elsewhere?
The answer is yes.

I let my TFSA GIC's mature into the TFSA savings and then do a transfer.
BUT I now see that I have "2" TFSA variable accounts with cash in them. I assume one is from Hubert and one from Accelerate!!

Keep reading, you will see where I am going on this.

So now Oaken has a transfer process that you must do a transfer and an application for a TFSA account (even if you have one in either HT or HB).

So I asked Oaken how would I transfer TFSA funds in and use it for 3 TFSA GIC's at
Oaken.
Answer (last week) do one application and 3 transfers and use the reference code from the application on all 3 transfers.
Answer (today) do 3 applications and 3 transfers.

So knowing of the incompetences at Oaken I did not dare ask how in transfer in from two different TFSA variable accounts from the same FI (Hubert).

I guess I will waste my time and do one transfer and one application per GIC required per week.

Hi, first time poster here... thanks for all the advice over the years.

I have had quite a few Hubert quarterly GICs because of the great rates, and simplicity and ease of use. Was scared when the merger happened (which i voted against) that things would change... and was pleasantly surprised when they left the rates and interface alone.

Then a month ago the shoe dropped. It was the catalyst I needed to start withdrawing funds from Hubert, as I had higher balances in there than I should have, not having CDIC coverage (Although I like credit unions, I trust their deposit guarantees a lot less).

This morning is the first day I had a GIC mature after everything flipped over to Access CUs web site. I had to call and there was quite a queue, but thankfully they had a callback option when it was my turn in line (all call centers, please do this!) so the 30min wait was a minor inconvenience. The rep seemed to be helpful, but said she now had to set up the transaction entirely manually, she lamented the loss of the Hubert interface as much as I did.

I am totally trusting that she is doing everything right, it doesn't feel reassuring to move large sums of money without confirmations or status or anything. I do know that if this is the new normal, my phone ins are all going to be for withdrawals, not deposits. I will still leave the TFSA GICs I have with them (the quarterly GIC product is still excellent and unmatched) but the rest will go into CDIC-backed 1yr GICs at other banks where I can initiate transactions.

By the way... thanks for the idea of nicknaming the accounts by maturity date... that really helps keep things straight! And please try and restore some functionality Access, and I will keep more $ with you.

Thanks
-L

PS. Why do mergers always make things crappier? Where my grandparents live in SK, after their credit union merged 4 years ago, they shuttered the branch last year. So now everyone in the town of approx 2000 has to drive 40km (each way) to do their banking at the nearest branch... I wish they could have at least left an ATM in a gas station or the Co-op store or something.