Hubert Survey October 2019 | Page 2 | Hubert Financial | Discussion forum

GICinvestor said

. . . And you don’t see the SELKIRK connection?  

Yes I see it, but the connection to Hubert's address was/is Totally unintentional ... LOL

P.S.
Have you done the Hubert survey yet? I'll probably do mine on Sunday.
Lots of ammunition here on this thread❗

krwilson said

I agree, though I did do this Hubert survey. BUT as I was doing it I received another from Shoppers, and this past week from Independent Grocers. I tire of wasting my time to try and make their business better for them (though it is suppose to be for me). Some surveys expect you to put in 15-20 minutes of your time?! Though some offer a very small gratuity of some sort such as points (amount equals .20-.30 cents), most only offer you the hope of better website, service, etc. that usually never appears.

So, I am stopping these surveys too. The companies need to pay some sort of group to make recommendations and give up the annoyance of bothering their customers. Like when you finish self checking out at a Walmart and the machine asks you how THEY did today ... why not ask how I did today for I completed the entire shopping experience myself!

Rant over....thanks.  

Wal-Mart customer service surveys want too much feedback (i.e., too many required questions) for a paltry entry into a monthly contest to win a gift card in which other Wal-Mart Canada customers taking the survey are also entered. They don't need to ask so many questions about the shopping experience in each department. Besides, all they need to do is look around;
- in the food section, pay attention to empty shelves and better manage your inventory;
- in the women's clothes section, have one or more clerks in this area at all times as women are particularly messy when it comes to not putting back clothes folded or hung up when done trying something on;
- in the pharmacy area, better colocate health and beauty items with health and beauty items and toiletries (i.e., toothpaste) with toothpaste. Don't put toothpaste next to deodorant;
- in the books and stationery sections, no improvements needed here. Model your store after these areas;
- in the seasonal/gardening outdoor sections, water your plants. Don't let them die.

End of rant.

Cheers,
Doug

.
Well, I changed my mind and completed the latest Hubert feedback survey this morning. In the comments section, I listed All our concerns/suggestions that have been made here in this thread. I can only hope that some (if not all) of our issues with Hubert Financial, make there way to the Sunova BoD.

Q: Did I just waste my time❓
A: I hope not

Selkirk (a.k.a. Dean)

GICinvestor said

What is past history of feedback vs changes made?  

LOL ... We both know the answer to that ⬆

As a 'parting shot' in the comments section of the survey, I ended with this ...

"In addition to the issues mentioned above, many of us Hubert Financial 'Share Holders' have been making those same comments & suggestions in these feedback surveys for a Long time now ... but Nothing is ever done about them. Perhaps we should take these concerns, Directly to the Sunova BoD."

Having ended my survey with that comment, they might just toss it in the shredder ... who knows⁉

Selkirk

GICinvestor said

While not perfect I do like Hubert. BUT now when I focus and think about the requests, for Feedback a few times a year, it makes them look like FOOLS.

And in my opinion a 100% waste of time to respond to them.  

Any thoughts on doing an end-run around those Hubert feedback surveys, and instead ... take our concerns about Hubert directly to the Sunova BoD❓

I wouldn't know how to go about doing that, but as shareholder members of the Sunova CU, that option should be available to us.

Selkirk (a.k.a. Dean)