Hubert Financial / Access Credit Union wait times | Hubert Financial | Discussion forum

I was #7 in line with an expected wait of 17 minutes. Immediately chose call back option. I didn't track the time but I didn't finish my cup of coffee by the time Bonnie called me back. Confirmation of ID and her checking a transaction was being processed took only a couple of minutes tops.

Called shortly after 9 CDT. Second in line, expected wait time of 15 minutes. Elected to hold versus use the "call back". Didn't even have time for that gawd awful music to start before I was picked up. Redeemed a 1-year quarterly term and put instructions in for a new 1-year quarterly term as well as a 2-year term. Total time for call including the 5-6 question verification process was under five minutes.

Called Hubert at 9:06 AM. 3rd in line. Total hold time 14:03.

Redeemed quarterly, renewed quarterly, placed new instructions for RRSP GIC. Reviewed upcoming renewals.

Total talk time 6:39.

cgouimet said

I had a quarterly interest credit on Nov 6. Interest appeared early Nov 7. I called at 10AM MB time on Nov 7 (2 minute hold!!!!) with instructions to cash out. Sent to back office with promise to process by end of day. It was done by 5PM MB time.  

Just checked (6:15 pm CST) and the redemption/new GIC are posted. I don't wait for the interest to show up online the following day. I was told shortly after the merge that the quarterly interest is there, I just can't see it yet and it will all be posted eventually. I'm not going to miss a day of interest if I can help it. Not that I really care about losing a day, but it is entertaining to play the game.

pooreva said
OK guys, can we just stop with this 'waiting time' nonsense, please?

Some will wait few minutes some longer. Who cares?! You ARE going to wait no MATTER what if you want service from Hubert.

I wish there was an option to ignore certain topics as they are useless and just silly...  

Jeeepers, Pooreva!!!

Are you a director here?!?!?!?!!?

Look who started the thread and why.

My entry totally complies.

Perhaps you should unsubscribe.

My call was with Bonnie as well.

Who cares?? Now that is a no brainer.

YoHoJo said
I press # to be called back and wait for 1-2 hours. They assume that all of us carry cellphones/have good signal 100% of the time/sit by the regular phone all that time. And if they call while I am in the can then I lose my spot in line and have to call again and wait for another couple of hours. Now, I am almost out of Hubert/Access and not regretting it at all. Chiao, Einsteins!  

Take ur cell phone / cordless phone with u to the can ! Problem solved lol

I solved the problem altogether by moving all my $$$ out. End of story.

YoHoJo said
I press # to be called back and wait for 1-2 hours. They assume that all of us carry cellphones/have good signal 100% of the time/sit by the regular phone all that time. And if they call while I am in the can then I lose my spot in line and have to call again and wait for another couple of hours. Now, I am almost out of Hubert/Access and not regretting it at all. Chiao, Einsteins!  

Yep. Bluetooth ear piece in ear, cellphone in pocket and carry on with life until the CSR picks up ...

Not telephone but still response time and quality of service related.

Sent an email (7:13 AM) to the Hubert address about a very slight discrepancy (joint account issue) asking if it could be fixed via email or if I had to call in to get it resolved? Supplied the GIC account number along with my name and spouse's name.

Received email reply from Brylle Virtual Service Representative (9:03 AM) saying it was corrected and if it did not appear properly to "let us know".

The issue was resolved.