Hubert account opening experience / review | Hubert Financial | Discussion forum

I also recently started accounts at Hubert and can attest to their friendliness and responsiveness. I had a couple of hiccups during registration, but they were acceptable. They rejected one of my forms of identification and asked for a copy of my driver's license. I refused and satisfied them with something else.

There is one thing to mention about their platform and creating links to other financial institutions. When I make a link from Hubert to another FI, they always call to confirm authenticity. They say it is a security measure, but it might be annoying if you do many of them often. I can avoid it by sending a message every time to tell them that it was indeed me doing it, but it seems overly bothersome. No other FI has this verification mechanism for their linkages.

Bruford said
I just went partially through their account opening process and decided to quit after their repeated requests for very intrusive personal information. I submitted an application (a lot of personal info including SIN) a void check, a copy of my drivers license, and a utility bill in my name. After all that, they proceeded to request a lot of personal info on my employer (I am retired), and a copy of my CRA statement. This was much more than I was prepared to give, and it felt more like an online rectal exam, and so I requested they delete the application and destroy all the info they had already gathered.  

I was hesitant for the same reasons. I did not send my driver's licence, but did send a recent utility bill and an old copy of a bill payment for CRA. They were both rejected and Hubert demanded my driver's licence and a CRA statement. The utility bill was rejected because it was not in my name and the CRA bill payment was (suspectedly) too old (2007).

I refused to send my DL and sent a copy of a shareholder statement from SunLife with my home address. I also sent a more recent letter from CRA regarding my GST credit (or some such) and they were both accepted.

I agree with you. They have no need of my latest assessment or return. I also refuse to send my image or DL. I was accepted as a customer without further hassle.

I don't recall having a problem for that confirmation. But glad to hear you're all set.

Having just read through this thread I gotta say my 'Open Account' experience last week was definitely "Happier" than many who posted comments.

Actually, it was TWO Accounts, as the plan was to have everything be Joint with my wife, and her as Primary. So I did her's first, and within an hour had received the acknowledgement email with instructions of next steps ...namely proof of id and Void cheque for linking to our main FI.

At this point I did call them ... a 'real person' always answers immediately ... as I did not wish to send CRA Notice of Assessment level info, and utility bills were in my name. So they said driver's license, is fine, so I simply created one pdf file with DL and Void Cheque, and uploaded it through their secure 'Contact Us' portal.

That was the Wed.... and by mid dayThurs. the micro deposit appeared in our linked FI account, so less than 24hrs later. We called to confirm the amount, and shortly thereafter emails with temp p/w and Membership number arrived.
Went through the Change PW routine, Logged In, and immediately transferred the $10 for our Membership Shares.

At this point I initiated my 'Open Account' request, and was able to select 'Make Joint with Existing Member' and avoid filling out a secondary form. Everything same as above, but micro deposit did take one additional business day to show up. No biggie.

At this point I've transferred funds that were earning zero in our main FI checking A/C, and following the 10-20-30-40 method to maximize flexibility to built 1yr 2% GICs [aka Term Deposts]. Btw, I loved that a simple phone call request was all it took for them to take the usual 'hold' off, and I could create the GICs immediately and start earning 2.0% vs 1.25 HISA rate.

They seem to be very security conscious, 2-step verification is mandatory upon Account Setup, which is fine by me. They give you multiple choices, but I always use the SMS text to mobile phone method. You do have the option for the system to 'remember' you device, eg. desktop pc, and avoid having to receive and enter a one time code when using that particular device.

I'm not a fan of receiving an email every time we log in to an account ... crazy amount of those during this setup and GIC purchase period. However there is no way to discontinue this type of message vs Notifications you do want eg. Security related or Rate increases. "Even for Us" the CSR told me. 😉

So our experience has been good so far, and nice to finally have found an FI where we can earn 2% in a cashable GIC, which will allow me to run chequing account down to a bare minimum working amount, without concern.
That translates into "HAPPY SAVINGS". [I guess I'm a convert].