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Email this5:29 am
December 12, 2020
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friskyib said
Think about it. Huberate customers are getting poor service right now. And existing customers should be compensated in some form!! (I need a new mouse pad) Some are chasing Huberate and some are not and some don't event know. Huberate is losing deposited funds. (Thus the need to encourage new deposits??) In the midst of this MESS they give some better rates. Is that to appease us?? No way....if they wanted to appease us then take all of our GIC's that have a lower rate than currently posted and give us the currently posted rates. Basically that is what Citizens Trust used to do!!!
This mess is costing Huberate. Loss of funds, huge loss of confidence, loss of members, extra costs to update a poorly planned system migration after the fact, and cost for extra payroll to cover phone enquiries. I have an IT background and have never been involved in a system update/upgrade/conversion that is this embarrassing!!! Some ones head should roll on this one!!
But I totally agree the phone service is second to none and is fantastic!!
100% well said Frisk..
5:46 am
February 7, 2019
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victor6433 said
100% well said Frisk..
Maybe things carry on as is for a bit longer for more complaints and more $ flowing out. This increases the probability of rates going up and up to keep and/or attract $. 
| CGO |
8:41 am
April 2, 2018
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friskyib said
I have an IT background and have never been involved in a system update/upgrade/conversion that is this embarrassing!!! Some ones head should roll on this one!!
Be sure that upper management will get bonuses and pat on the back for 'great merge' and some poor developer might get a pink slip.
Been at the company where 'upper management' wanted to impress even higher morons, sorry, management and decided to convert perfectly well run system on mainframe to client-server system. After wasting 6 million and changing 2-3 companies (including Nazi IBM) project has been abandoned as nobody could understand complexity of current system. Few developers have need let go due to 'reorg'... Do you THINK any manager involved in that fiasco lost their jobs???????
1:02 pm
August 17, 2010
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Maybe some of the IT members on this forum can answer this, I was wondering if the conversion could have failed because of the storm, they like to keep blaming it on the storm. But wouldnt they have back up and things in place for situations like that ?
1:28 pm
August 4, 2010
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toto said
Maybe some of the IT members on this forum can answer this, I was wondering if the conversion could have failed because of the storm, they like to keep blaming it on the storm. But wouldnt they have back up and things in place for situations like that ?
For a long-planned operation at a financial institution, they should have had had one or more "checkpoints" where they could "roll back" to and continue on if something bad happened during the steps of the conversion. In the real world conversions and rollbacks never go as cleanly as that, but a storm should have caused lack of access to their systems, or delays in doing things, not ongoing glitchies this far after the fact.
1:58 pm
November 8, 2018
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toto said
Maybe some of the IT members on this forum can answer this, I was wondering if the conversion could have failed because of the storm, they like to keep blaming it on the storm. But wouldnt they have back up and things in place for situations like that ?
True story. One of major Canadian telecoms. Major internal IT infrastructure upgrade impacting millions of clients and customers.
Many months of preparation. Multiple teams involved in preparing the process and everything. Multiple meetings to review upgrade documentation, step by step.
The final document outlining step by step upgrade signed off by subject matter experts. Signed off by technical specialists of every team involved. Signed off by management of every team and department involved. Approved by senior management.
The night of upgrade. Something goes terribly wrong. Hours going by, issues are not close to resolution. Senior management joins the call, after getting updated on situation makes decision to roll back.
Then, someone's voice on the company wide conference bridge: "this upgrade does not have rollback."
All these people, everyone who approved the process, everyone who was responsible for their steps and made sure they are right and in right order, everyone in management: nobody asked "what are we going to do if something goes terribly wrong?"
We all humans, we all make mistakes and sometimes have tunnel vision. Since then, in that Canadian telecom for every even minor change the document with steps to execute the change had mandatory Rollback section.
12:40 pm
August 17, 2010
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Clearly they didnt have rollback in place on this conversion, Hubert has annnouced the conversion is done, but there are still lots of problems, I imagine they worked all weekend to fix some of the glitches. I had started a RRIF about a month before conversion, so had contact by email by old Accelerate staff, I have their direct emails and they were very helpful when things went sideways in my portfolio.
2:00 pm
December 7, 2011
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1 year quarterly term 5.20% (average)
1 year term 5.45%
Finally they started process of elimination for 1 year quarterly term.
They will keep interest rate lower for quarterly and soon it will be discontinued.
Just another my prediction for "Happy Savings" disaster.
2:23 pm
August 29, 2023
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Winnie said
1 year quarterly term 5.20% (average)
1 year term 5.45%Finally they started process of elimination for 1 year quarterly term.
They will keep interest rate lower for quarterly and soon it will be discontinued.
Just another my prediction for "Happy Savings" disaster.
I think it may go as well. My thinking is that all products, eventually, will have to align to what Access offers.
BUT in defence of Hubert I don't think the lower rate is an "elimination" tactic. I do think that when there are cashable options before the end of a term that the rate will be less.
And in "their" initial blurb.....cashable 1 year GIC was staying. I know..I know don't believe all of what is being said!! If they go, some corny excuse will be given.
Four good things about Hubert
1. Good phone service
2. Cashable 1 year GIC
3. Good rates
4. NO fees
Numerous bad things about Hubert
Conversion flopped
Conversion updates and resolutions have not been shared with "every" customer
Cashable GIC you have to call for
No cheques
No ATM card
No push pull
Level of trust has dropped significantly (what to I have to check "on my own" to verify if am short changed or not?)
Statements are garbage, incomplete and have the potential of being much better, but likely won't be.
Business hours have been reduced and if offering accounts to the nation that should be reviewed.
Please write your comments in the forum.