Concer - Phishing Scam at Parent Company Sunova | Hubert Financial | Discussion forum

Last week I had an unrelated issue with a push transfer from Hubert, for which I tried, unsuccessfully, to get assistance and information with multiple calls to telephone CSR's.

I found that the kind of commitment and dedication to resolving a problem I had become accustomed to in the past with Hubert was lacking, despite speaking to at least three CSR's and being promised to receive a call back from a manager that never came.

Wanting to alert senior management about the inadequate service I received, I left a voice mail message for Sunova President and CEO Ed Bergen, who also never called me back.

When combined with this news report about the delayed response to the phishing breach by Sunova along with their unsympathetic demand to those affected, I too am concerned about their apparent shift in corporate attitude and diminished commitment to supporting customers (members) going forward.

Stephen

I agree victims should not expect Sunova to cover the $1000 deductible, but as noted in the link, they could have done better in informing their membership.

That said, I see phishing emails on a regular basis. Most are a laugh because they are from institutions or companies I know I have not done business with, at least not recently. As Norman says, use your bookmarked links to the correct site, or at least look hard at the URL for accuracy before clicking on a link.

Thanks for bringing this up, I hadn't heard about it. To be on the safe side I logged into Hubert to change my password and see that 2FA will be mandatory as of Sep 28

Nice to see they have 2fa available. Wished my local bank did. What's with banking institutions dragging their feet?
I understand there is a bit of a learning curve and inconvience but its so necessary.
I am disappointed Hubert did not warn customers.