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Email this4:26 pm
December 18, 2024
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Any consideration to refresh the average overall ratings for Hubert as of the date when taken over by Access CU?
5:44 pm
January 12, 2019
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.
Well, for one thing ... the now long-promised New fully-functional Separate website (as per several Hubert CSRs) has yet to materialize. Sadly, I'm starting to think it may Never happen. 
However, their GIC rates remain quite competitive (https://www.highinterestsavings.ca/gic-rates/), and the service provided by their CSRs remains some of the Best.
For now, I remain a Hubert member/customer ... with fingers still crossed.
- Dean
" Live Long, Healthy ... And Prosper! "
9:14 pm
December 18, 2024
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Just realized that the surveys here do not calculate to an average. Sorry.
But was thinking the reviews should now reflect the Access version of Hubert. And what is here….does not reflect the new Hubert. Perhaps that could be mentioned at the top of the reviews.
1. For estate planning.
2. For the location
3. For the losses of self serve system
4. For the loss of online updates
5. For the loss of RRIF planning (not knowing what your payment will be)
6. For the T5 fiasco, time to resolve, cost, added time spent with CRA.
At point #5 I was leaving with a possible exception.
At point #6 there is no way that I will remain even if they developed a system equal to or better than the Sunova version of Hubert. The T5 handling was very sloppy.
That’s going to take 4-5 years.
12:47 pm
January 3, 2009
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GIC-Fanatic said
Just realized that the surveys here do not calculate to an average. Sorry.
But was thinking the reviews should now reflect the Access version of Hubert. And what is here….does not reflect the new Hubert. Perhaps that could be mentioned at the top of the reviews.1. For estate planning.
2. For the location
3. For the losses of self serve system
4. For the loss of online updates
5. For the loss of RRIF planning (not knowing what your payment will be)
6. For the T5 fiasco, time to resolve, cost, added time spent with CRA.At point #5 I was leaving with a possible exception.
At point #6 there is no way that I will remain even if they developed a system equal to or better than the Sunova version of Hubert. The T5 handling was very sloppy.That’s going to take 4-5 years.
I think you raise many good points. I know I'm slowly leaving Hubert as terms renew and I've decided to not take any new money there, as their leadership decisions and lack of any credible response, shows no integrity and has made me feel disrespected as a customer. I have no hope for their future and no longer trust their executives after their pathetic actions.
7:27 pm
December 18, 2024
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lol. Thanks. I have a target date to be “out”. I’m on a one way street. I’ll miss the quarterly’s, and simply won’t accept or excuse the flaws.
The more I think about the T5’s, I wonder why I had to contact them 7 times! And maybe more. Like first contact, we are sorry and “will” review your interest income and T5’s issued, and get back to you. Or better yet, you deal for T5’s only with a “one only” well seasoned person that also makes the changes. Using a newbie CSR as a go between doesn’t provide the reassurances expected. Just shows poor management on how to handle the situation and what they think of their customers.
My accountant just shakes his head and can’t believe the comedy of errors that Access has made. He says the worst thing that a bank can do is, to send out incorrect T5’s (twice in a row) as they are very disruptive and sometimes very costly to the tax payer.
And then how many other customers haven’t pursued and just paid CRA taxes on bogus T5’s? Something very very deceptive about it all. And once they had a few issues after the incorrectly coded replacement T5 was out….why didn’t they review every customer that had the 2 T5’s to the new one amended T5 and do something about it?
7:29 am
December 20, 2019
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I pulled significant funds out of Hubert and moved to saven.
Saven does not have a quarterly rate but they usually have top tier 4 month and 6 month rates.
I am quite comfortable with the 4 month rate because any larger purchases I make are usually planned 6 month in advance.
So to keep on topic, I was going to use Hubert/access but the mere fact I could not even see my linked accounts any more caused me to abandon them. An online bank with no online presence is a joke.
9:37 am
December 18, 2024
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Thank you.
I have also found alternatives to the quarterly GIC. Neither are comparable, rate wise, but have better cash in flexibilities and rates are higher than the HISA rate that they offer.
Yes I miss the linked accounts as well AND the ability to update maturity instructions for a specific GIC.
Access Hubert is not the Sunova Hubert that what I signed up for. Access is slowly but surely degrading Hubert.
Just today High-interest Savings went down to 1.75%
And Variable Rate Deposits (TFSAs, RRSPs, FHSAs, and RRIFs) went down to 1.80%
Please write your comments in the forum.