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Email this3:08 pm
January 12, 2019
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.
After I bought another Hubert GIC today (over the phone, of course), I asked the friendly and helpful CSR a few questions about the ongoing(?) efforts to improve the Access website functionality for Hubert members . . .
- ➡ When will we be able purchase & manage GICs online, without having to call in ?
➡ When will our online accounts show our membership share(s) again ?
➡ When will we be able to see (& adjust) the GIC maturity instructions online in our accounts ?
➡ When will we be able to do an early redemption of a 1Yr Quarterly GIC ourselves, without having to call in ?
➡ I asked two other questions as well, but right now for the life of me, I can't remember what they were ... LOL
Unfortunately, the CSR told me that there is 'No Change' to the present situation, and basically gave me the same answers to these same questions I asked them well over six months ago. She went on to say that work on these matters (and others) continues to be Ongoing, with a third party involved ... and there is 'Still' no set timeline for when these improvements will be made.
I'm sorry I don't have any good news to share, but I thought I'd pass on this update anyway. In some cases, no news is Good News, but in this case it's Not. Personally, I don't think Access will be fixing any of the these issues for us, any time soon ... perhaps not even in this calendar year.
- Dean
" Live Long, Healthy ... And Prosper! "
11:39 pm
September 28, 2023
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I don't think that things will ever change... their only MB CU online division competitors left are Achieva Financial (Cambrian), MAXA Financial (Westoba), and Outlook Financial (Assiniboine). The latter two credit unions voted to merge a couple of months ago.
The quarterly redeemable has benefits (and currently rates) that make the phone in trouble worth it. It is best used for funds that aren't going to be deposited or withdrawn often... my GICs just renew and accumulate quietly quarterly while I check on them with the Access login once in a while. Tip: nickname the GICs with the maturity date
I would much rather have this more difficult transactionality than for them to low-rate or end the quarterly redeemable entirely (which I still have a gut feeling will happen in the medium-to-long term)
12:09 am
April 6, 2013
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Dean said
…
Unfortunately, the CSR told me that there is 'No Change' to the present situation, and basically gave me the same answers to these same questions I asked them well over six months ago. She went on to say that work on these matters (and others) continues to be Ongoing, with a third party involved ... and there is 'Still' no set timeline for when these improvements will be made.
…
Access CU hasn't been working on Hubert because they have had higher priority work merging the credit unions. The last two credit unions weren't integrated until June:
Casera and Carpathia Credit Unions successfully integrated their databases as of June 10, 2024. Sunova Credit Union is fully integrated into Access Credit Union effective September 25, 2023. Noventis Credit Union is fully integrated into Access Credit Union effective November 2022. Amaranth Credit Union is fully integrated effective June 2023.
9:36 am
January 12, 2019
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.
Actually Norman, I'm Not surprised ⬆
It appears that Access CU has Really been doing 'Nothing' over these past
Many Months to improve the functionality of the Hubert accounts ❗
And what's almost as Bad ... they also appear to be forcing the Hubert CSRs
to Lie about it. 
- Dean
" Live Long, Healthy ... And Prosper! "
6:43 am
January 3, 2009
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Dean said
.
Actually Norman, I'm Not surprised ⬆It appears that Access CU has Really been doing 'Nothing' over these past
Many Months to improve the functionality of the Hubert accounts ❗And what's almost as Bad ... they also appear to be forcing the Hubert CSRs
to Lie about it.Dean
I agree. It's not rocket science to do what needs to be done.
Complex banking solutions are basically off the shelf software these days with very little actual work required to integrate compared to years past. The real reason is most likely executives cheaping out on the software solution by purchasing the least feature rich version, with no intention to upgrade the feature set by paying for more expensive licensing of the software.
It's all part of of new way of doing business called "Enshittification".
9:35 am
November 3, 2022
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phrank said
I agree. It's not rocket science to do what needs to be done.
Complex banking solutions are basically off the shelf software these days with very little actual work required to integrate compared to years past. The real reason is most likely executives cheaping out on the software solution by purchasing the least feature rich version, with no intention to upgrade the feature set by paying for more expensive licensing of the software.
It's all part of of new way of doing business called "Enshittification".
I learned a new word of business terminology today, thanks to phrank.
I also miss the old Sunova internet account access, but if Hubert is putting their resources into keeping GIC rates >.25 basis points ahead of everyone else, even the GIC brokers, then I prefer to have higher rates over higher online functionality.
1:41 pm
March 17, 2018
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everhopeful said
I don't think that things will ever change... their only MB CU online division competitors left are Achieva Financial (Cambrian), MAXA Financial (Westoba), and Outlook Financial (Assiniboine). The latter two credit unions voted to merge a couple of months ago.
Steinbach, a Manitoba bricks and mortar credit union, also has an online presence
10:10 am
April 4, 2018
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And Hubert had just debuted a new web interface, though the old one was better; but either were superior to what Access has. Why could they not take advantage of the functionality Hubert was bringing to the table and port the other credit unions' accounts to it....mindboggling decision to go the other way and downgrade functionality.
8:04 pm
April 6, 2013
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The Access CU mergers were not mergers of equals.
Access CU was around 2½ times the size of Sunova CU. So, Sunova would be migrating their accounts to Access' systems and not the other way around.
1:09 pm
January 12, 2019
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.
Time for an update . . .
I called into Hubert today to confirm the maturity instructions on one of my Hubert GICs. After that was taken care of, I had a conversation with the CSR about website functionality, future plans, etc. ... and one of her comments was both Surprising and Encouraging !
Apparently, the long-term plan is Not to bring full-functionality to Hubert accounts on the Access website. According to her, the long-term plan is for Hubert Financial to have it's Own fully-functional Stand-Alone website Again !
Unfortunately she did not know When that would happen, but it sounds like Good things are planned for the future.
Fingers Crossed,
- Dean
" Live Long, Healthy ... And Prosper! "
8:20 pm
September 28, 2023
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That sounds promising, but is one of those I'll believe it when I see it moments.
However, I am not sure if the return of online functionality would attract any more of my funds at this point. The increase of the interest rate spread between quarters really disincentives redeeming before the year is up, and the rates went from great to average at best in the last year.
It is still a great product to hold emergency funds in that might be needed unexpectedly (but could wait a few days for), so I will keep a few months worth of expenses with them, but I can't ever see having the amount I did with old Hubert again unless things change back. From a risk management perspective, I probably had too much of my funds with old Hubert anyways.
10:09 am
January 12, 2019
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Dean said
.
Time for an update . . .I called into Hubert today to confirm the maturity instructions on one of my Hubert GICs. After that was taken care of, I had a conversation with the CSR about website functionality, future plans, etc. ... and one of her comments was both Surprising and Encouraging !
Apparently, the long-term plan is Not to bring full-functionality to Hubert accounts on the Access website. According to her, the long-term plan is for Hubert Financial to have it's Own fully-functional Stand-Alone website Again !
Unfortunately she did not know When that would happen, but it sounds like Good things are planned for the future.
Fingers Crossed,
Dean
Time for a short update . . .
I called into Hubert today to confirm the maturity instructions on a GIC I have coming due next week. After that was taken care of, I asked the same question I asked back in November of last year (see above ⬆).
The CSR's answer was Exactly the same ... and unfortunately, there's Still no timeframe in place.
O & O
- Dean
" Live Long, Healthy ... And Prosper! "
10:31 am
December 18, 2024
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Dean said
Dean said
.
Time for an update . . .I called into Hubert today to confirm the maturity instructions on one of my Hubert GICs. After that was taken care of, I had a conversation with the CSR about website functionality, future plans, etc. ... and one of her comments was both Surprising and Encouraging !
Apparently, the long-term plan is Not to bring full-functionality to Hubert accounts on the Access website. According to her, the long-term plan is for Hubert Financial to have it's Own fully-functional Stand-Alone website Again !
Unfortunately she did not know When that would happen, but it sounds like Good things are planned for the future.
Fingers Crossed,
Dean
Time for a short update . . .
I called into Hubert today to confirm the maturity instructions on a GIC I have coming due next week. After that was taken care of, I asked the same question I asked back in November of last year (see above ⬆).
The CSR's answer was Exactly the same ... and unfortunately, there's Still no timeframe in place.
O & O
Dean
Interesting. I called a couple of weeks ago to confirm maturity instructions as a result of an email letting me know of an upcoming maturity.
I was advised no need to call as the email says if it was previously updated there is no need to contact them. Then I thought, but said nothing, how am I supposed to remember from years back? And there is no indication on the online account like you used to have. I will continue to call to verify as who knows what their system conversion changed….and…how good is their new system. I can affirm it’s not that great on other issues that I have had in the past year with Access.
Apparently we have to call in for a GIC to buy one? I see something different….has any one noticed?
But CSR did mention that only Access customers can order online….and they are working on, online GIC ordering for Hubert customers.
https://join.happysavings.ca/deposits/en/app/flow/welcome
I have NOT tried it.
10:31 am
January 3, 2009
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Thanks Dean 
By now, I assume they want Hubert to die, but don't have the guts to force it.
10:34 am
December 18, 2024
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phrank said
Thanks DeanBy now, I assume they want Hubert to die, but don't have the guts to force it.
lol. They? Or customers will cause it to?
10:50 am
October 13, 2023
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I haven't actually spoken to anyone at Hubert in ages. Had over a half dozen renewal notices via email in the past year or so and if the renewal term mentioned in the email is what I want, I do nothing. If I want something different, I reply to the email and it is handled. Don't even have to bother to log in. Couldn't be any easier for me. YMMV
11:02 am
September 28, 2023
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Same here, I just let my little bit left in the quarterly GIC renew automatically... it is the one product that sets Hubert apart from the rest of the pack, and to me is worth the Access (pardon the pun) issues and the now mediocre rates to leave my medium-term emergency funds with them. If any other FI offered similar flexibility with their GIC's and had online management, I would definitely set sail.
I think Access is just letting Hubert slowly wither and funds slowly dwindle away. At some point my gut feeling says the hammer will drop, and we will get notice that upon our next renewal, we will either have to invest in an Access fixed GIC, or cash out.
11:23 am
December 18, 2024
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everhopeful said
Same here, I just let my little bit left in the quarterly GIC renew automatically... it is the one product that sets Hubert apart from the rest of the pack, and to me is worth the Access (pardon the pun) issues and the now mediocre rates to leave my medium-term emergency funds with them. If any other FI offered similar flexibility with their GIC's and had online management, I would definitely set sail.I think Access is just letting Hubert slowly wither and funds slowly dwindle away. At some point my gut feeling says the hammer will drop, and we will get notice that upon our next renewal, we will either have to invest in an Access fixed GIC, or cash out.
As work arounds….I have done….but not as good as the quarterly.
People’s Trust and People’s Bank have 30 day GICS (and other terms like 60 days etc.) that can be set up to renew every 30 days and pay interest out every days or compound. The 30 day rate is higher than the savings rate. Ie GIC is 3% and savings is 2%.
I took my money and divided by 4 and set up 1/4th (in multiple GICS) spaced a week apart. The con is….the rate can change…no partial or early withdrawal. The pros are, portions of funds are available if needed every 7 days or so.
Vancity has a 1 year 30 day locked GIC at 2.5% vs 0% for savings account. Con’s are…rate not the best….no partial withdrawal….have to wait for 30 days to withdraw. Pro is……rate is fixed for the year….withdraw any time after 30 days and receive interest for every day.
I do feel the Hubert quarterlies are superb but one must find alternatives to help ease the exit. And the con to their quarterlies is…you must cancel on the quarter or a few days after.
6:53 pm
September 28, 2023
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And the con to their quarterlies is…you must cancel on the quarter or a few days after.
I think that you can redeem the quarterly GIC at any time, though any interest during that quarter is forfeited. I am fine with that, because I will only be withdrawing the funds in case of job loss, unanticipated repair bills, or other major emergency. My Hubert quarterlies are TFSA, so that further puts them as funds of last resort.
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