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Email this10:21 am
January 10, 2017
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MAC99 said
I received a revised T5 months ago and quickly re-filed my taxes. Four months later I’ve now found the T5 Amendment wasn’t filed with CRA.Not sure how you get the T5 wrong and then don’t re-submit it to the CRA.
I’m told this is “unusual” and Hubert Financial is investigating even though it’s an Access Credit Union T5.
There should be serious financial penalties for shoddy accounting work by banks as well as compensation to victims. Doing so would ensure triple checking of their accounting systems before they hit the send button.
2:14 pm
October 21, 2013
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Have you checked your records to see which T5 is correct?
3:04 pm
December 27, 2021
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Loonie said
Have you checked your records to see which T5 is correct?
Yes, the revised one indicates AMENDMENT” on it and is for ~$700 less.
They’re still looking into it. Should hear back tomorrow.
4:07 pm
February 7, 2019
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MAC99 said
Yes, the revised one indicates AMENDMENT” on it and is for ~$700 less.
They’re still looking into it. Should hear back tomorrow.
As Loonie asked, check your records and do the calc. Which one do you believe to be correct?
| CGO |
6:43 am
December 27, 2021
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I assumed that the amended T5 would be correct as it would seem highly unlikely they would find an error and send out a correction with the first one being right.
After checking my assumption has proven correct - the amended T5 is correct.
6:18 am
December 27, 2021
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I'm still trying to resolve this with Hubert and CRA! What a colossal waste of time.
Initially they indicated an Amended T5 was not submitted to them. So I sent in the copy I have with AMENDMENT on the document. That wasn't adequate. I called Huber and they said their back office had re-filed the data with CRA but "CRA hasn't processed it yet due to a backlog". That would be a 6 month delay which is unlikely.
I called CRA again last week and they asked me to ask Hubert the date of the re-filing of the T5. I submitted that info to CRA and they replied with this:
"The Employer Services Division did not accept the Amended T5 slip from Access Credit Union, for 2023 that you sent us. As a result, we are unable to adjust the amount on line 12100 of your income tax return"
So I guess I have to call Hubert AGAIN.
Not a happy camper!
11:07 am
December 18, 2024
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Well is refreshing to see that I am not the only one with a similar combination of errors. Mine are still unresolved!
1.
Has any one contacted Greg Rutherford by snail mail, phone or email to expedite the problem to someone that knows how to actually solve the problem?
2.
Can anyone supply a name of someone at Hubert that understands and can correctly execute the changes required?
I’d appreciate hearing from you.
Thanks.
11:22 am
December 27, 2021
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2.
Can anyone supply a name of someone at Hubert that understands and can correctly execute the changes required?
I’d appreciate hearing from you.
Thanks.
==============
I have technically resolved the issue with several contacts with customer service representative Eric.
He has been my interface to Huberts “back room” and he advised me in late December that “the issue was resolved via contact with CRA and they would be processing the revised T5’s in “a day or two”. He indicated it might not happen until the first week of January due to the holidays.
It’s still not done.
I then called again and spoke to a woman whose name I forgot, but she remembered me and the issue. This was about 5 days ago and she was going to get back to me when she looked into it. I haven’t heard back yet.
The handling of this issue, which occurred in April 2023 by virtue of Hubert providing incorrect T5’s with valuations overstated is, ridiculous. From the get go they kept telling me the issue was with CRA processing and they kept telling me to call CRA to fix it. CRA finally told me that Hubert had to contact CRA to resolve.
And here I wait.
I’d suggest contacting Eric at customer service. He’ll know of the issue.
Hubert should be issuing updated correspondence to its affected customer base on this but they haven’t.
5:24 pm
December 18, 2024
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Warwick111 said
I also received the letter today but it is for a different error. I have received a T5 for my joint accounts and another T5 in my name only, however, the amount on the T5 in my name only are also from joint GICs. This letter tells me that I will be getting an amended slip within the next 10 business days. I am not impressed as I may not have the correct slip until April 24th which is less than a week from the tax deadline.
This error was already reported by another member on April 1 under this topic:
https://www.highinterestsavings.ca/forum/hubert-financial/integration-weekend-sep-22-24-weve-been-warned/page-39/Clearly there are multiple issues with Access/Hubert T5 reporting.
Hi. Did you get 1 new slip for the total amount of the first 2 mailed to you? Did you verify on your CRA account if the new slip only shows? It’s a worthwhile check as a friend of mine had similar and she found that the 2 originals are still on her CRA account.
5:37 pm
December 18, 2024
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savemoresaveoften said
interesting as I did not receive any snail mail regarding my T5 is wrong. Also CRA did not rec amended T5 from Access either.
So it looks like not all accounts are affected.
My interest is from the quarterly as well but I redeemed after 1st quarter. Maybe thats why the math is proper.
Possibly the errors are for customers that are/were both Hubert and Accelerate customers.
8:23 pm
January 7, 2023
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GIC-Fanatic said
Hi. Did you get 1 new slip for the total amount of the first 2 mailed to you? Did you verify on your CRA account if the new slip only shows? It’s a worthwhile check as a friend of mine had similar and she found that the 2 originals are still on her CRA account.
I received one amended slip which showed the correct amount and I also asked for a cancel slip to cancel the one with the incorrect amount. Both slips were not showned on my CRA account. My CRA only showed the 2 originals.
I am keeping my fingers crossed in the hope that this error will not happen again this year.
8:25 pm
January 7, 2023
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GIC-Fanatic said
Possibly the errors are for customers that are/were both Hubert and Accelerate customers.
I had this error but I am only a Hubert customer.
8:42 pm
December 18, 2024
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Warwick111 said
I received one amended slip which showed the correct amount and I also asked for a cancel slip to cancel the one with the incorrect amount. Both slips were not showned on my CRA account. My CRA only showed the 2 originals.
I am keeping my fingers crossed in the hope that this error will not happen again this year.
Can you please clarify.
“Both slips were not shown on my CRA account. My CRA only showed the 2 originals.”
Did you not first receive 1 T5 joint and 1 T5 individual? Then 1 replacement T5 for the total amount … joint?
I assume the errors were related to the integration and should not repeat.
8:45 pm
December 18, 2024
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Warwick111 said
I had this error but I am only a Hubert customer.
Thank you. So much for that theory. I kind of thought if customers were both Accelerate and Hubert perhaps they were issued 2 slips, one for each FI.
9:20 pm
January 7, 2023
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GIC-Fanatic said
Can you please clarify.
“Both slips were not shown on my CRA account. My CRA only showed the 2 originals.”
Did you not first receive 1 T5 joint and 1 T5 individual? Then 1 replacement T5 for the total amount … joint?I assume the errors were related to the integration and should not repeat.
Yes I first received 1 T5 Joint and 1 T5 individual. Then 1 'amended' T5 joint with the total amount combined. I then needed a 'cancelled' slip to cancel the T5 individual.
To clarify:
“Both the 'amended' slip and the 'cancelled' slip were not shown on my CRA account. My CRA only showed the original joint and individual slips.”
9:43 pm
December 18, 2024
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Yes I first received 1 T5 Joint and 1 T5 individual. Then 1 'amended' T5 joint with the total amount combined. I then needed a 'cancelled' slip to cancel the T5 individual.
To clarify:
“Both the 'amended' slip and the 'cancelled' slip were not shown on my CRA account. My CRA only showed the original joint and individual slips.”
Thanks for your help. Not being cynical. Just more questions.
You say.
Yes I first received 1 T5 Joint and 1 T5 individual. Then 1 'amended' T5 joint with the total amount combined. I then needed a 'cancelled' slip to cancel the T5 individual.
I ask.
Why did you not want to see the T5 joint to be cancelled? If the new slip included that amount?
And just a point…..shouldn’t have Access cancelled both of the first issued and incorrect slips…1 joint and 1 individual?
BTW. I consider a cancelled slip, as per CRA, as no longer showing on your CRA account. Or am I misinformed?
I have more to ask.
11:32 am
January 7, 2023
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Why did you not want to see the T5 joint to be cancelled? If the new slip included that amount?
An amended slip is meant to correct any errors on the original slip and it replaced the original, therefore I don't need a cancelled slip for the joint accounts.
And just a point…..shouldn’t have Access cancelled both of the first issued and incorrect slips…1 joint and 1 individual?
Since Access sent me an amended joint slip, it replaced the original joint slip so I don't expect a cancelled joint slip. However, Access should have created a cancelled individual slip, but given all the errors they have been making, I cannot trust Access to do anything correctly so I asked for a cancelled individual slip to protect myself.
BTW. I consider a cancelled slip, as per CRA, as no longer showing on your CRA account. Or am I misinformed?
A cancelled slip is meant to cancel/delete the original slip.
From a tax reporting perspective, I only have the 1 amended joint T5 to report.
From a record keeping perspective, CRA should show:
1. original joint T5
2. original individual T5
3. ameded joint T5, which replaced #1
4. cancelled individual T5, which cancelled # 2
However, my CRA is only showing 1. and 2.
5:48 pm
December 18, 2024
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Thank you!
Will do more work, so I know what I am talking about.
And for sure, Access are screws ups…screw up after screw up. You would think as they caused the errors that they would put their best people on it to make corrections. They need to know how changing T5 slips can impact the tax payer.
7:52 pm
April 6, 2013
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Access CU may have messed up when they generated the amended T5 slips.
According to CRA: Amending, cancelling, adding, or replacing T5 slips, the amended slips need to be identical except for the corrected fields and the Report Type code:
To amend a slip over the Internet, change only the information that is incorrect and retain all of the remaining information that was originally submitted. Use summary report type code "A" and slip report type code "A".
Comparing my original T5 slip with the amended T5 slip, I don't see that to be the case.
Payor's address is "P.O. Box 1060" in original. Address is "Box 1060" in amended slip. Country "CAN" has been added to recipient and payor addresses in the amended slip. "CAD" has been incorectly added to "Foreign currency" box in the amended slip.
"AMENDMENT" is in the payor's address area of the amended T5 slip. Was "AMENDMENT" added to the payor's address in the upload?!?
Not surprised if CRA has challenges matching up the amended T5 slips with the original ones.
11:25 am
December 18, 2024
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If you have a T5 slip for $1201.59 and is an "individual"
And you receive an Amended T5 for $1201.59 and is now "joint"
You should only have to claim $1201.59 in interest income as the amended slip actually replaces the original one??
Please write your comments in the forum.