HSBC High Interest Savings Bonus Rate of up to 6.35% till January 12, 2024 | Page 8 | HSBC | Discussion forum

My bonus is accurate to the penny.

My normal 1.85% interest also appeared correctly.

I wouldn’t be too sure which of the two parties involved made this error.

I’ve been with HSBC (and predecessors) since 1994. Excellent experience. Never an issue.

Been with RBC since December 2023. Business account. Ludicrously incompetent.

For example, I attended an appointment so that ID and everything was provided in person. The RBC lady had a bit of trouble setting everything up but eventually it worked. Or so she said. Gave a card, helped to log in. All worked.

Except, when the payment was made, RBC rejected it. Because “my identity wasn’t verified so the account wasn’t operational.” After a phone call and 20 minutes of chatting, they corrected the set up and payments started going through. But I still got charged for the failed transfer.

And then they sent me two bank cards in my name as part of the transfer from HSBC. Another phone call to figure out which account I should use. “That never happened before”. just one of several glitches, and the move hasnt even gone through yet.

No way I am staying with RBC. Truly awful. Worse than civil service.

InterestThis said
But turns out HSBC had sent RBC everyone's details 2 months ago, so RBC only got their old address. So they have been sending the new card, statements, and personal details to the person's old address, which is very risky, as that kind of mail just ends up in the lobby. This could lead to an ID theft attempt, etc.   

Not germane to HSBC specifically but IF your friend had done the proper thing and paid for a Canada Post change of address (and thus a re-direct to new address) for a period of time, e.g. 6-12 months, no CP mail would end up at the old address in the first place.

Actually, every other bank changed the address instantly on their website so paying Canada Post $63 - $100 for an address change is not worth it anymore. It used to be a more reasonable cost, but these days most people don't receive much mail.

I just cancelled the HSBC account, as the RBC account is not a good one. And if a person opened their own new RBC HISA account they would get 3 months at 5.5%, but with this transition you get jack-squat.

I tried to get information on the transfer-in accounts on the RBC links posted by InterestThis. It seems there's no way to set any of the cookie settings on their site at all.

They have several "info" links and explaination links, none of which allow cookies to be actually managed. Most of them loop back to the original "accept all cookies" box, where none of the options can be reached at all!

Has anyone figured out a route to their cookie settings? I can find lists of cookies but no way to toggle them off. I note that one of the notes says that even with selectable cookies disabled, they will continue to gather the information and use it for analytics and targeting.

Schmucks.