12:53 pm
April 18, 2020
Hi, I had a non-redeemable GIC at 1.45% with RBC where I had kept all my RRSP savings. It was supposed to expire on Aug 27, 2020 and I got a letter on my mail, saying the GIC is going to expire but explicitly says there is no renewal instruction. At the end of the letter, however, I notice it says it will reinvested with the new rate at the maturity if they dont receive any instructions. I called the RBC customer care number on Aug 20 and the agent on the line said he will try to talk to his supervisors to give me a 0.8% interest rate for 18 months. He told me they will call me in 1-2 days but I never got a call. I suddenly realized today (Aug 30) my online account shows that the GIC has been reinvested with 0.1% interest rate! Since today is Sunday, Aug 30, the GIC was going to expire on Aug 27 and they are closed on weekends for investment advising, I can only call them tomorrow. Is there any way they will let me withdraw or move this RRSP to a different bank or at least give me the 0.8% rate that the agent on the phone told me about? Really mad at RBC now, I might move to another bank. Just a side question, I have Tangerine and Eqbank accounts as well, do any of these have RRSP GIC though? Thanks
3:35 pm
October 21, 2013
I believe you have, legally, a 10 day window once the GIC expires in which to give instructions. Not sure about the number of days but pretty sure you can reverse the reinvestment. I would go into a branch if possible and ask them to put the money into an RSP savings account immediately. That protects you from the reinvestment until you decide what to do.
I have found RBC very bad to deal with in recent months - absolutely atrocious. If it were me, I would definitely take my investments out of there.
If you do decide to transfer out, there will almost certainly be a charge at the RBC end for each transfer. Pay it and get rid of them. You will make it up in better rates elsewhere. If you move it to a financial institution that also charges a transfer fee, they will almost certainly agree to reimburse some or all of the RBC fee, but you have to ask for this. It's not automatic.
I would move it to Oaken, Peoples Trust or Hubert, none of which charge a transfer out fee at this time, and swallow the fee. I can guarantee that RBC is not going to pay you a competitive rate, and probably never will.
4:28 pm
April 26, 2019
Loonie said
If you do decide to transfer out, there will almost certainly be a charge at the RBC end for each transfer. Pay it and get rid of them. You will make it up in better rates elsewhere. If you move it to a financial institution that also charges a transfer fee, they will almost certainly agree to reimburse some or all of the RBC fee, but you have to ask for this. It's not automatic.
I would move it to Oaken, Peoples Trust or Hubert, none of which charge a transfer out fee at this time, and swallow the fee. I can guarantee that RBC is not going to pay you a competitive rate, and probably never will.
I too believe there is a 10 day leeway. Move it to a RRSP savings account at RBC as first step to move out. I agree with loonies suggestion as to where to move the funds. I dealt with RBC once with a company transfer and a company subsidized mortgage. I found them to be fee ridden, over staffed and had lots of people to call you to keep your funds there. Follow Loonie's instructions and get the heck outta there!
4:51 pm
April 18, 2020
Thanks guys. Hi @Loonie and @GICinvestor, by moving the RRSP GIC to RRSP savings within RBC as the first step, do you mean I should talk to them and ask that the GIC be cancelled and I want to just keep it in my savings account? Do they charge for that (I mean to cancel the reinvestment, within 10 days as you suggested)? And then, I suppose you are saying that if I choose to move to Oaken or Tangerine, lets say, and I tell them I am moving in from RBC, they would probably reimburse the charges at RBC? I have never moved RRSP like that, so I would need some guidance please. Thanks
6:16 pm
April 26, 2019
@GICinvestor, by moving the RRSP GIC to RRSP savings within RBC as the first step, do you mean I should talk to them and ask that the GIC be cancelled and I want to just keep it in my savings account?
Yes cancel GIC. Ask for it to be held in your RRSP Savings account. That way you set up a transfer from the RRSP savings account. You CANNOT transfer out a GIC.
Do they charge for that (I mean to cancel the reinvestment, within 10 days as you suggested)?
I don’t know. You need to ask if they charge to remove funds from your RRSP though. Any places that Loonie mentioned do not. But no matter what move funds to RRSP savings.
And then, I suppose you are saying that if I choose to move to Oaken or Tangerine, lets say, and I tell them I am moving in from RBC, they would probably reimburse the charges at RBC? I have never moved RRSP like that, so I would need some guidance please. Thanks
Don’t tell them anything other than what I mentioned. Find your new FI and fill out their forms and mail to new FI and they will take care of it all.
How old are you? People’s Trust has RRSP but no RRIF. Oaken has both but no savings account for RRSP or RRIF. Hubert has it all. If you are young, take your pick and be prepared to move again some time. Peoples, Oaken, Hubert have no charges for transferring.
9:50 pm
April 26, 2019
Do they charge for that (I mean to cancel the reinvestment, within 10 days as you suggested)?
There should be no charge to collapse a GIC within 10 days.
The call should have been recorded at their end. They failed to call you back and confirm if you wanted the the whopping .8% rate. So if they DID call you, you were going to say.....please move the value of my matured RRSP GIC to my RRSP savings account......right?
Take a look at the GIC and HISA rates here by clicking the appropriate tab. But confirm at the FIs website before you jump. Also if you transfer out to say Oaken or?? ask if they will hold the rate to the current one or better as the transfer can take a week or so BUT some FIs deliberately drag their feet and the “transfer to” FI will pursue on your behalf.
Once you start using the FIs listed here you will no longer invest with the big 5.
12:23 am
October 21, 2013
I agree with GICInvestor.
Just tell them, if you must, that you want to put it in RSP savings because you need more time to decide your next step. They will do that for you. They will also then try to sell you something. They will likely try to sell you either their house-brand mutual funds or their index-linked or market-linked GICs. They will likely lie when they tell you about these and will tell you that you will make more money that way. Just tell them, again, that you will think about it. That's all you have to do at RBC. If they keep bugging you, just keep telling them you are thinking. Do not tell them WHAT you are thinking about as that will just encourage them to give their sales pitch again and, honestly, it's none of their business since they are not obligated to give you the best advice, only to sell products. The main thing is to make sure the money gets into savings.
When you have decided where you want to move that money to, all your dealings henceforward should be with that new bank.
Let's say you choose Oaken. You will sign up with Oaken and send them a transfer form which they will provide. You send that completed form back to Oaken, not to RBC. Oaken will take it from there and will get the money from RBC for you and deposit it into whatever GIC you have chosen. It's possible you will get one more phone call from RBC trying to get you to change your mind. At this point tell them you have made up your mind and to follow Oaken's instructions and say goodbye (and good riddance).
Meanwhile, keep in touch with Oaken to ensure the transfer takes place. Sometimes there can be hiccups, so you need to keep an eye on the process.
4:36 am
November 8, 2018
On topic of RRSP management.
It is too late to tell you that, but you could have set RRSP GIC maturity instructions through RBC Web site, after logging to your account. You should have had email reminder 15 days before GIC maturity to do that.
This is what I do with my RBC RRSP GICs that I want to move to RRSP Savings when they mature.
You can only do it once for each GIC - when new maturity is set for it, you can't change or reverse it through the Web page.
As for Tangerine, they have the best online management of your accounts from all banks I dealt with. If you are OK with their interest rates, I would suggest transferring RRSP to Tangerine. I can't remember when I had to phone Tangerine for anything, and I have RRSP, TFSA, GIC with them. Everything I need can be done online.
7:53 am
April 26, 2019
Loonie said
I agree with GICInvestor.Just tell them, if you must, that you want to put it in RSP savings because you need more time to decide your next step. They will do that for you. They will also then try to sell you something. They will likely try to sell you either their house-brand mutual funds or their index-linked or market-linked GICs. They will likely lie when they tell you about these and will tell you that you will make more money that way. Just tell them, again, that you will think about it. That's all you have to do at RBC. If they keep bugging you, just keep telling them you are thinking. Do not tell them WHAT you are thinking about as that will just encourage them to give their sales pitch again and, honestly, it's none of their business since they are not obligated to give you the best advice, only to sell products. The main thing is to make sure the money gets into savings.
When you have decided where you want to move that money to, all your dealings henceforward should be with that new bank.
Let's say you choose Oaken. You will sign up with Oaken and send them a transfer form which they will provide. You send that completed form back to Oaken, not to RBC. Oaken will take it from there and will get the money from RBC for you and deposit it into whatever GIC you have chosen. It's possible you will get one more phone call from RBC trying to get you to change your mind. At this point tell them you have made up your mind and to follow Oaken's instructions and say goodbye (and good riddance).
Meanwhile, keep in touch with Oaken to ensure the transfer takes place. Sometimes there can be hiccups, so you need to keep an eye on the process.
Thanks and well done Loonie!!!
Also here is a timely article about RRSP from Oaken
Also I always ask to have GIC's mature into a savings account once first purchased. I try to do using the Chat offered by the FI or email and I keep that as proof. Who knows what money you might need in 1 2 3 4 or 5 year and the greedy old FI just wants to "greedily" keep renewing it. The only exception to this, is Oaken for RRSP, RRIF and TFSA as they do not have an associated savings account for those registered products. But Oaken is easy to phone and they do send you an advice of upcoming maturity by mail AND you can update online (not sure for registered though).
If you do have a GIC at a credit union (other than Hubert) you can see the message change on the GIC account to let you know it will not renew at maturity. As I keep a paper file of all my GICs I now wait till the message changes and then print the copy for my files.
7:57 am
April 18, 2020
GICinvestor said
Thanks and well done Loonie!!!
Also here is a timely article about RRSP from Oaken
Also I always ask to have GIC's mature into a savings account once first purchased. I try to do using the Chat offered by the FI or email and I keep that as proof. Who knows what money you might need in 1 2 3 4 or 5 year and the greedy old FI just wants to "greedily" keep renewing it. The only exception to this, is Oaken for RRSP, RRIF and TFSA as they do not have an associated savings account for those registered products. But Oaken is easy to phone and they do send you an advice of upcoming maturity by mail AND you can update online (not sure for registered though).
Hi @Loonie, Just to make sure I get it right, so when I do that online on Oaken, where can I request them to reimburse the fees RBC will charge me and how do I know how much it is? Also do you have any bad experience with Oaken by the way? 🙂 Thanks a lot.
1:31 pm
October 21, 2013
Oaken will not reimburse the RBC, whatever it may be, because they themselves do not charge a fee. You'd have to swallow it. You need to ask RBC what the fee is. It is probably to be found online somewhere. Typically, the fee is between $50 and $100 for this kind of account.
I have occasionally had minor problems with Oaken, but there are problems with every financial institution and i find Oaken generally good to deal with and prefer them over most others.
If you live in a city where Oaken has a retail outlet, I recommend you go in person. This is what I do, so I know it's done right and can ask questions as I go. i've never dealt with them online so can't answer any questions about that.
Here are the things I would watch out for at Oaken. Some of these apply to any transfer.
Make sure the forms to open accounts and for the transfer are completely accurate. Take the time to actually read them before you sign them if in office. Take screen shots if online.
If you are married or common-law, make sure you designate your spouse as successor beneficiary; if not partnered, you may choose to designate someone else as beneficiary but it will not pass to them as registered funds.
If the transfer has not taken place within 3 weeks, call Oaken and see where the delay is and follow up. Oaken is normally very speedy. I once had a problem where Oaken had sent the transfer on to the relinquishing bank but at the wrong address, so they had to send it again, but this re-send only happened because I followed up. I once had a problem with TD where they were inordinately slow about sending the RSP onwards. Ultimately I was able to convince TD to not charge the transfer fee as they had cost me money and time while hanging onto my money at some abysmal savings rate. Nobody should have to pay a service fee for such dreadful service. Oaken manages to provide excellent transfer service for no fee. Oaken once transferred an RIF out for me which arrived within 3 business days of me filing the request at the receiving institution. They can all do it if they want to but many don't care.
Be aware that Oaken, perhaps uniquely, does not offer an RSP savings account. Thus, when your Oaken RSP GIC matures, you will have to be on the ball and know if you want to renew it or transfer it and have made arrangements BEFORE it matures.
5:17 pm
April 18, 2020
Alexandre said
On topic of RRSP management.It is too late to tell you that, but you could have set RRSP GIC maturity instructions through RBC Web site, after logging to your account. You should have had email reminder 15 days before GIC maturity to do that.
This is what I do with my RBC RRSP GICs that I want to move to RRSP Savings when they mature.
You can only do it once for each GIC - when new maturity is set for it, you can't change or reverse it through the Web page.As for Tangerine, they have the best online management of your accounts from all banks I dealt with. If you are OK with their interest rates, I would suggest transferring RRSP to Tangerine. I can't remember when I had to phone Tangerine for anything, and I have RRSP, TFSA, GIC with them. Everything I need can be done online.
Thanks a lot for answering. I already have a Tangerine account and their rate seems not too far off from what Oaken, thats offering the maximum now, is. Do you by any chance know if Tangerine does reimburse the transfer fee that RBC will charge me for moving my RRSP? Thanks
6:08 pm
February 16, 2013
As Loonie said
If you move it to a financial institution that also charges a transfer fee, they will almost certainly agree to reimburse some or all of the RBC fee, but you have to ask for this. It's not automatic.
To clarify, the only financial institutions that are likely to reimburse you are ones that also charge you. It is possible that Tangerine might reimburse you but since they only charge $50 to transfer out an RRSP, I suspect that $50 is the most that they would possibly reimburse. It may also depend on how much you are transferring in. Regardless, you would need to phone them to find out.
9:27 pm
October 21, 2013
dwdrajesh said
Thanks a lot for answering. I already have a Tangerine account and their rate seems not too far off from what Oaken, thats offering the maximum now, is. Do you by any chance know if Tangerine does reimburse the transfer fee that RBC will charge me for moving my RRSP? Thanks
The difference in rates between Oaken and Tangerine may be more significant than you realize, although it depends on how large your GIC is and how old you are. You need to do the math for your particular situation.
As an example, if you have $50,000 and invest in a five year RSP GIC, the difference between them (@ today's rates of 1.25% vs 2.1%) will be approx $2500. Even if your transfer fee from RBC is $100, it's still substantially more worthwhile to go with Oaken in that case. In addition, that $2400 (after fee) will continue to grow until such time as you draw from it.
If you have a smaller GIC or of shorter duration, the impact will be less.
Oaken has maintained better rates than Tangerine most of the time and will likely continue to do so.
Have you seen those TV ads for one of the discount brokerages, where they show a couple discussing their financial advisor's fees and how they add up to a huge amount of money over time? This is essentially the same pattern. At Tangerine, you are foregoing about the same amount that one would pay in fees to an advisor.
8:56 am
May 27, 2016
10:26 am
April 26, 2019
dwdrajesh I have a number of accounts....too many....and I have decided to narrow down to:
Hubert
People’s Trust
Oaken
Accelerate.....may not keep
Implicity.....they are ok sort of......but will exit when all GICs mature
Outlook I have taken full exit.
Hubert, PT, and Oaken have no fee transfers.
So my decision is also based on FI insurance CDIC or? And when I look at the best or better rate can I survive what FIs I have left....answer is yes.
But just a tip.....with today’s low rates.....I suggest you 5 year ladder...and you take advantage of every percentage point possible. Don’t gloss over and settle for .01% less. Yup....it means a little work for you. Or get an adviser for lower rates and he will take another .25% for his pocket. If you are a DIYR’r.....do your best.
And by personal choice I stay away from PC bank, Canadian Tire bank, and Tangerine.
5:13 pm
April 18, 2020
Thanks everyone for the response. As mentioned earlier, yes, there is a 10 day period to cancel the GIC. RBC came back to me with 1% for 18 months GIC. So i am a bit confused if I should move to Oaken or Tangerine or stay with RBC given that there is around $50 fee for moving and my plan to stay for a maximum of 2 years in this RRSP GIC. It is around 17k so not sure how much it makes sense to move to a new bank and go through all that transfer.
5:59 pm
April 26, 2019
1. Check a website that shows interest at different rates that are available to you.
2. Can you clear 1% PLUS get the $52.50 back for transfer fee.
3. You are looking short term with RBC
4. Look at the BIG picture of who will consistently give you higher rates
5. Look at rate history here on this website.
6. In how many years will you need the money
7. Go for every .1 % more
8. Think compounding....it is your friend.
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