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Pace Securities
June 11, 2020
10:19 am
Yaftica
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Norman1 said

Yaftica said
Some Interesting Info I wish I knew about a long time ago::

https://www.theglobeandmail.com/investing/article-preferred-shares-are-priced-attractively-but-proceed-with-caution/

https://www.raymondjames.ca/branches/premium/pdfs/preferredsharesreport.pdf

The preferred shares info there doesn't really apply to the PACE Financial preferred shares.

Those preferred shares are ones issued by large established companies, like BCE and Royal Bank, that report financial results every quarter. Those preferred shares also trade publicly on the stock exchanges.

In contrast, the PACE Financial preferred shares are private shares that don't trade anywhere. As a private company, PACE Financial is not required to report its financial results publicly. It is not know publicly how big PACE Financial was.  

Thx for clarifying - I suspected as such which is why I said I wish I knew then what I know now, the differences in the product and obviously the substantial differences in risk potential. Would have been nice to have been told that by my advisor, something to this affect maybe " I need you to sign off on the fact that your $ is going into an area which is considered an 'Investment Grade Cut-Off' for an investor regardless of your potential to absorb loss or whatever you're being characterized by me, but that your money will remain 'Speculative - at substantial credit risk, and benefits are speculative in nature. The protection of dividend and principal is uncertain, but especially so during times of economic adversity' So you could lose everything basically - clear ???

These "advisors" were so heavily commissioned to sell the preferred shares (I understand as much as 10%), they had little interest in selling things like directly-owned bonds for example, because there wasn’t enough money in it for them compared to preferred shares. Appears to have created a scenario where the advisors would direct clients toward preferred shares, even if it wasn’t in the clients best interest (by exposing them to extremely high risk) because there was a juicy commission in it, yes? Certainly in my experience, the advisor was promoted as such by the credit union, but in fact he seems to have been a salesmen running a confidence scam.

These huge commissions were also likely motivating Pace Credit Union employees to direct customers into the preferred shares as well. In fact I know they got commissions clients had to sign off on it. Either ignoring or not knowing what they were really selling, just motivated by the idea that they could pocket 10k in commissions on a 100k investment. Everybody walks away happy.

I’m also understanding that Pace Credit Union set up Pace Securities with the express intent to sell these kind of off-market high leverage investments to their (mostly) unsophisticated investors, first timers like myself. They weren’t a broker in the conventional sense, they weren’t even set up like one. They were a sales office set up to do exactly what they did.

You think this wasn't blatantly clear to the Executive Team at Pace Credit Union from the get go? Well, we know where two of them are these days. Pace Credit Union created Pace Securities or Financial Ltd, a company that from my understanding could only sell traditional securities by working with Laurentian Bank via a middle man position. I think it is quite obvious now that investments like these preferred shares with high leverage (but with the appearance of having the security of a bond) were an essential part of their business plan from the start. Now that the rug is being turned over that will no doubt be a major crux with the subsequent investigation.

It seems clearly a business plan of mal intent, secretive in nature and the kicker may lie with which advisors were privy to, all of them? Were they all perpetuating this specific business like that? They had individuals ensnaring clients from the Matheson Head Office Branch. When this eventually unravels in Court these people will likely have to come clean with statements if records are not revealed to litigation counsel on what exactly they were told to do, how much or how many of these preferred shares were they given, alloted, had access to, where did they obtain the product counselling, the training, who provided it, this is all Internal. (If they ever want to work in Financial Services again that is and know what is best for them career wise now, time to sing will be soon)

PCU should well understand by now that this is about to blow wide open with a major exposure on the liability side, especially if they chose to continue with a rhetoric that PF Ltd was a separate organization under our noses with separate management structure and under the Business Corp Act they acted independently in all aspects of transactions and business services which clients were clearly warned of in the microscopic print of agreements they signed (or we think so that is)... Never mind where the business took place, under what blatantly obvious Brand Name and how the client was specifically referred to them, we didn't really know what they were doing so yeah... don't imply we have liability here.

Sure, good luck with that... I think they know full well what's coming down the pipe now. Starts with S. In spite of a desire to scream from the rooftops I remain optimistic however that there is still time for them to head this off at the pass. The internal 'inquiry' should allow people to come to their senses and when the options are put on the table to the financial institution that it is very clear what direction needs to be taken here to protect the integrity of the brand and the client loyalty base still largely unaware of the impacts fellow members are dealing with, never mind the media etc.

There is window alright and its closing, people are experiencing devastation at this loss, anger, the personal injury liabilities are increasing every day, many are likely not willing to hold the line much longer before a highly publicized class action is launched would be my primary worry if I was sitting at the table with PCU trying to determine a way to put a cap on this fairly and equitably for the banks interests. Civil process be what it may, these days can also affect a corporations valuation huge. The spin off affect to the revelations that people who entrust such a corporation to their life savings because of what the brand promotes and the loyalties they have are being tossed aside for reasons like 'we don't operate within a business model or structure that can actually help you in this situation', meaning... perhaps people need to consider a bank ? I'd be shaking my head as a VP over there and not choosing to go down that road and change my brochures now.

They need the opportunity and time afforded right now to give this an in depth look, its a fair expectation that there is a process and it has to be played out, with E&Y, Laurentian etc. But, ok I've already said enough.

Thanks for reading my angry rant. I'm not stupid - I know full well who else is. Hopefully it helps them understand where the client base frame of mind likely is at this current juncture, and what message needs to be resonated as soon as practicable.

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June 11, 2020
6:04 pm
Norman1
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Douglas Thomson said

This raises another important point. These shares differed from other “similar sounding” investments sold by large institutions because of the credit standing of Pace and their associated companies. The larger companies typically have better credit ratings which makes them more solid to ride out downturns. In this case, and according to the Pace Securities president Joe Thomson‘s own statement, Laurentien Bank, who financed the leverage, cut Pace off when they asked for more money (because Laurentien Bank knew Pace was a bad credit risk).
Unfortunately their customers (investors) didn’t have the same level of access to what was going on behind the scenes. (Essentially a company with a poor credit rating, buying junk bonds at high leverage).

 

The credit ratings of PACE Securities and PACE Financial didn't enter into it.

Companies like TC Energy, BCE, and Brookfield Asset Management are self-sustaining long-term profitable businesses. That's why they have such good credit ratings. The credit ratings are the result of being a sustainable business and not the other way around.

In contrast, PACE Financial seems to be just an investment fund, like a mutual fund, set up as a corporation, that traded in junk bonds and options using borrowed money from Laurentian Bank Securities.

Laurentian Bank Securities simply loaned PACE Financial money based on some percentage of the value of the portfolio of junk bonds and options PACE Financial bought with the money loaned and the money from the preferred shareholders. That's known as a margin loan.

When the value of that portfolio dropped, PACE Financial had to pay down the margin loan so that the loan balance was back down to that same percentage but of the lower portfolio value.

PACE Financial had no other money on hand. The only option was to sell pieces of the portfolio until enough money came in to pay down the loan balance by the required amount.

Unfortunately I have only come to better understand these details after my 87-year old mother was sold $300,000 these shares to help pay for her care.

Your mother has my sympathies. sf-frown Junk bonds is really not the first choice of investments to fund care. Leveraged junk bonds are even less so.

June 11, 2020
6:10 pm
AltaRed
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Elaine said
Lots of info but it does not bring my money back.You are young enough to make the money up in your working years.The rest of us including the 80 some year old will just die in poverty and be grateful for MAID.
They still won't release my disabled son's GIC's
I guess they don't discriminate between the aged ,the diasabled and the mentally incompetent.All fair game at Pace Credit Union.
(I am always tempted to give them the wrong math answer but don't know what will happen-lifetime ban?)  

I am not sure what you are referring to in your reference to GICs above. If these GICs are held in your Pace Securities (or Pace Financial) account, they won't be released until E&Y has assigned your account to another broker. That is simply because the accounts are frozen until that process is completed. As I understand it, the "only" securities that collapsed in value are the Pace Preference? Preferred? Shares. Any other investments held by Pace Securities will be taken over by the new broker.

As Norman1 commented on, the Pace preference?preferred? shares are not like most of those traded in the public markets. While they were apparently mostly backed by corporate bonds, it appears it was never disclosed the only way this scheme could work (in delivering the coupon income) is if there never was a margin call....or a very limited margin call. They were way over-leveraged.

June 11, 2020
6:53 pm
Yaftica
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AltaRed said

I am not sure what you are referring to in your reference to GICs above. If these GICs are held in your Pace Securities (or Pace Financial) account, they won't be released until E&Y has assigned your account to another broker. That is simply because the accounts are frozen until that process is completed. As I understand it, the "only" securities that collapsed in value are the Pace Preference? Preferred? Shares. Any other investments held by Pace Securities will be taken over by the new broker.

As Norman1 commented on, the Pace preference?preferred? shares are not like most of those traded in the public markets. While they were apparently mostly backed by corporate bonds, it appears it was never disclosed the only way this scheme could work (in delivering the coupon income) is if there never was a margin call....or a very limited margin call. They were way over-leveraged.  

They put her GIC deposit(s) into this Preferred Share vehicle similar to the way they put my TFSA transfer into the institution last year immediately into them as well. Seems both of us were unaware of how the broker did that but that is exactly what happened. My TFSA from another bank associated with whatever it was over there was put into this scheme (https://www.bcsc.bc.ca/ViewDocument.aspx?DocNum=N7L1B6I5T7H0X7I6S6O6W7MEP7F0) along with some mutual funds.

Don't claim to know how or why, first time investor simply trusting that the broker was doing more with my TFSA deposit for me than it was doing elsewhere over the last decade. That sure worked out well obviously. Didn't sign anything to that respect other that provide them info on where it was, but they covered the transfer fees for me wasn't that nice?

June 12, 2020
6:15 am
sevenup
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June 12, 2020
8:30 am
AltaRed
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The G&M article is behind paywall but is a good summary of what is in this thread. Elaine Gurney features prominently. Let's hope this public exposure of the 'goings on' will result in some 'make good'. Quote from G&M:

In a letter to members on Thursday, chief executive Barbara Dirks said the credit union will hire an external law firm to conduct a “compliance review" examining how clients may have been advised to invest in unduly high-risk products, exposing them to huge losses.

“I have enough curiosity and enough concern that I think an independent review is warranted," Ms. Dirks said in an interview. "I think it’s the right thing to do for members. We need to earn back member trust, member respect, one action at a time.”

Ms. Dirks joined PACE as CEO in early April with a mandate to start a new chapter for the credit union. Under a new board of directors elected in January, she is leading a “concerted effort” to put PACE back on track and get it released from special supervision by the Financial Services Regulatory Authority of Ontario. Her team is installing new controls and processes, and shedding loans and business lines that are no longer considered suitable for the credit union.

PACE also hired two key executives in late April: chief financial officer Benjamin Choi, who has experience at Bank of Montreal and British bank Standard Chartered PLC, and chief risk officer Terri O’Brien, formerly head of risk for Interac Corp.

June 12, 2020
8:51 am
Yaftica
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Doesn't smell of Criminality at all, not one bit. Yes this is certainly taking the CU into new territory with the rest of the membership alright. Damage control is in full swing here but again, not losing complete faith in them yet these are steps to support us, much much more at stake than these deposits.

June 14, 2020
2:22 pm
Elaine
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I hate being front and center.This whole pile of spit is making my chronic facial pain so much worse than it needs to be.How people could do what they did just really sickens me.Not just for myself but for the elderly and disabled that were convinced to invest.My situation might be different than others-I thought I was getting a GIC-a fancy new PACE GIC.I had not idea there was a securities department at Pace.
Never would have went in that room.
FYI-the GIC's that my disabled son has are in the CREDIT UNION portion of Pace.
I am so sickened by what they have done I want them out of there as Pace does not stand for anything I stand for.I guess they will make me wait until they are due(even though I am willing to buy them out of there)

June 14, 2020
2:51 pm
Briguy
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The G&M article also said " The credit union will also “explore creating a recovery fund” to provide interim relief to members facing hardship from financial losses."

June 14, 2020
3:07 pm
Elaine
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Briguy said
The G&M article also said " The credit union will also “explore creating a recovery fund” to provide interim relief to members facing hardship from financial losses."  

I wonder where they will get the money from?
And I wonder how much all their lawyers are going to cost?
Maybe if they offered to pay for a lawyer of my choosing I might bite.
Seeing that's what the IIROC said to do.
Go to credit union or get a lawyer.
Maybe that's what they are offering?
Lawyer fees!

June 14, 2020
4:47 pm
Yaftica
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No I would call that a perfectly scripted response from the public relations team to show concern, compassion, some acknowledgment and information showing that the Corporation is being responsible in tackling the latest fiasco brought to their attention.

Similar to a meat packing plant who is sanitizing the place now because of the recall of burgers laced with something traced to their plant, the public response is just as important as the sanitization process if they ever wish to restore or protect public confidence in the hot dogs as well.

This can and will have far reaching consequences so it’s important to sanitize every part of this puzzle from end to end including the resolution in order to carry on without detriment to the name on the packaging, cause there’s many different brands of hot dogs these days.

Public may not recall that people got sick but when it’s at a severity point that the food caused something debilitating or worse ( oh yeah, we’re only talking about people’s Life Savings here I forgot ) that isn’t erased from your brand identity quite as easy.

June 14, 2020
4:58 pm
AltaRed
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Profit sharing, i.e. dividends, that would have been rebated to members otherwise for the current year perhaps. There is some reputational damage that has to be addressed (with money) if Pace wants to move beyond being 'in the doghouse'. Otherwise, how to attract new accounts/money?

June 14, 2020
5:38 pm
Elaine
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I suppose a question being is if they help out their members then everyone that was affected-they said 2000 somewhere will be waiting in line for handouts.
A very tricky scenario
Either they cough up or they don't.
And who decides who the players are who knew the risks and went for it and who got sucked in.
They will let us rant for a bit and then it will all go away.
It's in the management book.
But Pace as a credit union will have to change it's name-Space,Puce,I prefer Puke.
Enough to make anyone sick

June 14, 2020
6:10 pm
Yaftica
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Elaine said
I suppose a question being is if they help out their members then everyone that was affected-they said 2000 somewhere 

No... 300 or so was the amount of customers initially thought to be affected. I think that was the total amount of clients PF Ltd was managing. The actual amount of people conned into this Preferred Shared product isn’t that. I suspect it’s considerably less. Maybe drop two zeros from your number. That might be accurate. They know precisely how many at this point and exactly what the investment amount is which was affected by this ‘wind up’.

That data is the basis for everything being considered now, every decision from this point is based on those implications and what they may turn out to be if not addressed in a prudent manner with the client base.

Risks have never been higher for sure but it’s a manageable situation. One that could be used for study if done correctly because there are plenty of examples in the past on how it’s done incorrectly.

June 15, 2020
5:23 am
Elaine
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Yaftica said

Elaine said
I suppose a question being is if they help out their members then everyone that was affected-they said 2000 somewhere 

No... 300 or so was the amount of customers initially thought to be affected. I think that was the total amount of clients PF Ltd was managing. The actual amount of people conned into this Preferred Shared product isn’t that. I suspect it’s considerably less. Maybe drop two zeros from your number. That might be accurate. They know precisely how many at this point and exactly what the investment amount is which was affected by this ‘wind up’.

That data is the basis for everything being considered now, every decision from this point is based on those implications and what they may turn out to be if not addressed in a prudent manner with the client base.

Risks have never been higher for sure but it’s a manageable situation. One that could be used for study if done correctly because there are plenty of examples in the past on how it’s done incorrectly.  

From the original conversations that I had with Pace "higher ups" the 2000 number is what was said. You can choose to contact -I can PM you a name or two if you like.
Which is another part of the conundrum.If Pace Security shares were not publicly traded where did the 2000 come from?
Maybe one of the long term people on the forum has an answer.
But those numbers are two separate numbers.They may even be on the Friday of the long weekend e-mail.

June 15, 2020
6:28 am
Yaftica
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So the 2000 maybe be the entire client base or estimate on the amount of clients PF Ltd had. So sure, everyone is affected because they can’t get at their $ right now until the liquidator verifies and moves it to the new carrying broker is my understanding.

The 300 mentioned in their letter out to us makes reference to clients directly affected with this preferred share fiasco although not related as such.

What I suspect is that it is substantially lower. I don’t think the advisors managed to con that many of those unsuspecting, trusting or misinformed into those shares otherwise the losses could be well in excess of 50 Million dollars or something if you averaged out what we’ve been hearing so far.

The OPP & RCMP would be at the door by now if that were the case, or it would be in the financial institutions best interest to notify them of criminality with that kind of organized scope. Not that there’s a limit to criminality in the form of dollar amount here. Who knows what has really transpired, it’s rather early to make the assumption.

June 15, 2020
6:51 am
sevenup
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Yaftica said
So the 2000 maybe be the entire client base or estimate on the amount of clients PF Ltd had. So sure, everyone is affected because they can’t get at their $ right now until the liquidator verifies and moves it to the new carrying broker is my understanding.

The 300 mentioned in their letter out to us makes reference to clients directly affected with this preferred share fiasco although not related as such.

What I suspect is that it is substantially lower. I don’t think the advisors managed to con that many of those unsuspecting, trusting or misinformed into those shares otherwise the losses could be well in excess of 50 Million dollars or something if you averaged out what we’ve been hearing so far.

The OPP & RCMP would be at the door by now if that were the case, or it would be in the financial institutions best interest to notify them of criminality with that kind of organized scope. Not that there’s a limit to criminality in the form of dollar amount here. Who knows what has really transpired, it’s rather early to make the assumption.  

Pace securities had about 21 employees. Even if half of those employees were advisors, it’s very easy to do 30 applications to total to 300 members affected. However, we have learned that even non-advisors, bank tellers, bank managers, and even the Pace CEO himself (who went to a person’s (or more) house) to sell! So I think the number is easily higher than 300. But regardless 300 or 2000, everyone’s affected in this scheme and needs retribution. Some of us are down $500K and others $50K or $100K. The amount is relative to your financial portfolio. Many people save a lifetime to invest $50K.

PACE is taking their sweet old time doing what they need to do. There hasn’t been any “written“ correspondence sent to affected members with hopes of any type of raising funds to help out. How long are we to wait?

A lot of us are seeking legal representation. Maybe it is now time to contact the OPP and RCMP too?

June 15, 2020
10:17 am
Elaine
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Just to let first time users know the Add Reply box is how you comment-does not need to be a reply to the last person's post.
Just as long as it has something to do with Pace Securities and Pace Financial.

June 15, 2020
1:09 pm
Norman1
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Elaine said
I suppose a question being is if they help out their members then everyone that was affected-they said 2000 somewhere 

Yaftica said
No... 300 or so was the amount of customers initially thought to be affected. I think that was the total amount of clients PF Ltd was managing. The actual amount of people conned into this Preferred Shared product isn’t that. I suspect it’s considerably less.…

The PACE Securities FAQ document is second-rate and is vague about what that "300 members impacted" means exactly.

Is it the number of PACE Securities clients, who are PACE Credit Union members, with losses in their account?

Is it the number of PACE Financial or First Hamilton Holdings preferred shareholders who are also PACE Credit Union members?

Is it the number of PACE Securities clients, who are PACE Credit Union members, with those preferred shares in their accounts?

We've found that some members, like Elaine, seem to hold those preferred shares directly and not through a PACE Securities account. Such members would not show up at all if the investigator just looked in all the open PACE Securities accounts.

I find that direct holding of the shares rather suspicious. Brokers like to keep client shares in an account unless the client specifically requests otherwise. That way, the broker stays in the loop and can discuss news and info about the shares with the client as time goes by.

The broker is also notified and can pitch the client on a new product should the shares be sold, redeemed, or retracted.

As well, holding the client shares in an account makes it easier for the brokerage firm's compliance people to determine which clients still own the shares should there be a compliance issue with the shares.

Maybe that was the goal: To hide some of those preferred shareholders from IIROC, that has no jurisdiction over non-members like PACE Financial and First Hamilton Holdings.

June 15, 2020
1:45 pm
Yaftica
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https://www.google.ca/amp/s/business.financialpost.com/news/fp-street/laurentian-bank-ceo-francois-desjardins-to-step-down-2/amp

Hmmm. Timely departure maybe. Don’t want to tarnish the reputation on the way out the door. Best to slip out now.

Please write your comments in the forum.