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Email this9:37 am
December 23, 2011
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I received the letters from Amex explaining the changes and dates about the refund vouchers. We received the new Amex cards and did not register them and disposed of them as we have no need for them. The day before they arrived I had a call from a third party on behalf of Amex of which I disconnected as with all the fake callers and I consider my credit cards and banking something I won't talk about when a random caller is approaching me. The cards arrived a day later and I wonder what that call was about....did I receive....am I keeping.....who knows.
But here is what I find odd. Years ago credit cards were sent by registered mail. Now they are sent in a plain envelope and you have to confirm the recipt of them by registering them by phone and likely there is a match of phone number and the odd time someone from the card company actually speaks to you.
Would you not think that Amex would follow up to confirm if you received the cards and/or if you plan to register them ?
11:08 am
October 21, 2013
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The practice you have described is standard, in my experience these days, kanaka. I remember too when they used to send them by registered mail. I am not concerned that they no longer do this, as I think they have alternative measures in place with the phone call you initiate etc.
I recently received a renewed ATM/debit card which said all I had to do to activate it was use it in the machine with my PIN, which remains unchanged.
For a while, they were sending PIN number separately from the actual card, so that nobody could use the card without the second mailing. I don't think that's very secure. I don't know if they still do that.
I don't know about the phone call you received though.
11:33 am
November 4, 2014
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Kanaka, I agree with you that is seems that they would rather save a few dollars by the way is fully tax deductible for them then have more security for their clients.
Whenever we have a check to mailed in or some other transaction not done electronically or by phone, we make sure we send it by courier so we have a third party proof of reference and signature, time and date sent and received to the receiving company.
We have avoided alot of delay and headaches doing this which would of cost us more than $10, $15, $20.
3:15 pm
December 23, 2011
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Greg Franklin said
Kanaka, I agree with you that is seems that they would rather save a few dollars by the way is fully tax deductible for them then have more security for their clients.
Whenever we have a check to mailed in or some other transaction not done electronically or by phone, we make sure we send it by courier so we have a third party proof of reference and signature, time and date sent and received to the receiving company.
We have avoided alot of delay and headaches doing this which would of cost us more than $10, $15, $20.
But my main point is......why don't they follow up an unregistered card. They should see it as not delivered!!!
4:07 pm
October 21, 2013
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kanaka, I think you need to formally cancel this card either by phone or letter or whatever they require. Then you should phone them a month or two down the road and make sure it is well and truly cancelled.
We have found that cards we haven't used in years and which were in fact expired long ago were still on the books as an active account in some cases, much to our surprise. This makes it look like you have more credit (i.e. liabilities) than you do, and is bad for your credit rating if you want to acquire new credit cards.
Today, I was in BigBank, and the teller printed out a statement for me of the balances in my accounts. Much to my surprise, I discovered that the RRSP which has not existed for over a year was still listed, with a balance of zero! The bank apparently never forgets an account, even when it's been formally abandonned.
They had even calculated my net worth, according to them, including my house, and it was on the bottom of this sheet. I was quite shocked at this as I have never discussed my house with them or had a mortgage with this bank, nor have I ever borrowed money from them. I haven't had one of their credit cards in over 20 years. Further, the information was inaccurate. They have no idea what my net worth is, and I'm not going to tell them. I found this very irritating.
6:16 pm
December 23, 2011
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Yes, eventually I will cancel. I look at it this way. The AMEX Costco Cash Back Card expired and that is the card I signed up for. And THEY took it upon themselves to rename the card, put my Amex Costco card number on it. I just wonder if they will follow up and ask if I ever received it. My wife had an idle Amex Air Miles card that I was going to set up to pay a bill and went online and it said it was cancelled. She called and had to set up a new account and new card # arrived. So I imagine they will cancel....but like I said I will.
As far as your BIGBANK experiences that pi$$es me off!! I guess now a days, who know what the fine print says or means. In BC any one can get the value of a home on the BC Assessment web site and I guess the bank could too! My stuff is spread all over so hopefully there is no central data collection that a bank or credit union or Manulife can access?????? I dealt with BMO for years with mortgages and loans and now have diddly with them....but they always treat me realllllll good. Do they have a potential value for me...for them to explore???
I was told by Accelerate if you open a RRIF account and exhaust it and want to use it again you have to reapply as it costs them money to have one open. I imagine if you re-apply you would get the same account number?
Last year I had my agency held Coast Capital RRSP GIC transferred to my personal RRSP account at Coast Capital. From my personal RRSP account I transferred all to Oaken. I wanted to use the Coast Capital RRSP account this month to do the same as last year. BUT when I logged on to see what funds moved to Oaken and what the transfer fee was the account was gone! I went into the branch to see what happened and they told me what transactions happened but had no idea why I could no longer access. So I dealt with the online messaging and got a bunch of incompetent answers and a phone call (so much for keeping it black and white) but I persisted with the emails. They close the account when you do a full withdrawal and I was welcome to go back in the branch and reopen an account. So my response was....where does it say I wanted it closed and I am not going into your un-customer service friendly branch to open a new account. The emails moved to a supervisor and my account was re-opened with the same account number. Even though I don't need it after the next withdrawal, I think I will leave $10 behind. 
9:20 pm
October 21, 2013
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They don't make it easy, do they?
You'd better make sure there isn't a fee for having an account with such a low balance, or a minimum to keep it open!
1:30 pm
November 4, 2014
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kanaka, I understand what you are saying but I noticed in most if not all contracts with these financial institutions and credit card, mortgage companies etc. is anytime they mail you something, an account statement, card or anything else, it is stated in their terms and conditions that the client has received it.
This is true even if you receive it or not. I think this is why they don't follow up if an existing client has received something.
I guess it depends what type of business is happening between the client and the company. They do make not make it as simple as it could be. This is for sure!
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