My Petro Points disappeared | General financial discussion | Discussion forum

Save2Retire@55 said
I knew I had close to 30K points in my Petro Points. I filled yesterday and went to use the points. I never use the points for gas but always use them for buying Best Buy gift cards (When they value was higher) or to buy flight tickets iTravel. This was the first time I wanted to actually redeem points.

Anyhow, I didn't use the points when the cashier told me I only have 4000 points. I was what! I tried to log to my online account but couldn't. I tried to reset the password but the system told me the email doesn't exist. Oh Oh!

I called Petro Points today and they tell me I don't even have an online account! What? Where did it go? Do you have a fraud department? Agent: No we don't!

I asked what happened to the points and she said it is redeemed for HBC points. I don't even have HBC card! I then asked how can points be redeemed to HBC without an online account? She didn't have an answer.

Anyhow, she didn't want to transfer to fraud or anything of that nature. She created me a new account and transferred the missing points and mailing me the new card.

PS. The agent wanted me to spell "Montreal" and didn't know where it is! Oh well.  

This just made me kind of panic, so logged into my account and my points are all there! Phew! I have about 340K+ points, so I would have lost my S*#t!

Feel bad for you, but glad they are reimbursing you. How did you manage to convince them to do so?

One thing they should provide, and I just sent them feedback, they should provide downloadable statements both monthly and end of year, just to make things easier and proof as to what you last balance is incase there are any discrepancies.

In my neighbourhood, PetroCan is always one of the most expensive gas stations so I rarely use them. Most of my points have been acquired through a promotion.

so, I had maybe 10,000 points, and got an email offer from them a year or so to say that I could redeem them for an HBC gift card at a discount of about 20%. Since I don't really buy their gas, I accepted.
Finally used the GC a few months ago for a new watch battery.
I guess I'm glad I cashed in when I did!
I wonder who the lucky recipient of your HBC GC was. May not have necessarily been fraud. It seems they get to keep it anyway!

It sounds to me like it's cheaper to reimburse someone every so often who gets ripped off than it is to start a fraud department.

I agree, though, that this programme doesn't seem to be especially well managed. They should send a statement periodically. I don't ever recall receiving one, and I've probably had this card at least 20 years.

Save2Retire@55 said
Oh I barely use their gas station. 95% of my points come from their surveys 🙂  

How come I don't get any surveys? They do send me occasional emails.

Hmmm...
How long does it take you to get anywhere with these surveys?
I ask because I used to subscribe to a different partner with askingcanadians. i did several surveys but the return was so poor that I never got a penny out of it and gave up.

thanks for the info. I might try the surveys. I get disqualified from most of the AirMiles ones because of age and because I'm a poor consumer. When they ask, did you buy x, y or z within the last week/month/year, my answer is usually "no"! We just don't really buy junk food or packaged food or stuff we don't really need. My eligibility dropped significantly after age 65, and again after 70. I refuse all health questionnaires on principle.
I'll see what I can do. Seems like a better deal than the HBC equivalent.

I doubt I'd buy PetroCan even at 10 cents off (although I don't know how you would get 10 cents off.) I am effectively getting 20%+ off at Shell right now by redeeming the massive quantity of AirMiles received during the Shop the Block promo as well as the previous big promo, combined with cents-off coupons supplied by a non-driver who shops at Sobey's. After that ends, I have Esso gift cards which I got at about a 13% effective discount on a grocery store promo. I have enough of those to last at least the rest of the year! Then there's always Costco for times when that is convenient, and other promos that come and go. Our car is non-discriminatory when it comes to gas!