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Email this9:19 pm
October 21, 2013
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Those who lost their miles due to the former 7 yr rule or inactivity may be getting them back following a recent agreement and subject to court approval.
https://www.theglobeandmail.com/business/article-aimia-reaches-settlement-in-aeroplan-points-expiry-class-action/
12:06 pm
May 27, 2016
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That would be great but I'll only believe it when I see my account restored -- lost over 100,000 miles and I haven't booked an Air Canada flight since
12:14 pm
December 17, 2016
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Londonguy said
... and I haven't booked an Air Canada flight since
Strange behaviour given it was Aimia Inc's call to change the Aeroplan activity/inactivity rules.
12:23 pm
December 4, 2016
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This is one reason I've never signed up for Air Miles. Air miles expire. I also don't want sensitive info. given to these people.
I might join but they have to shape up more. Right now it's a confusing program. Hopefully this new agreement will be a long one and they can actually iron out all the issues they have with the loyallity program.
3:02 pm
May 27, 2016
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Top It Up said
Strange behaviour given it was Aimia Inc's call to change the Aeroplan activity/inactivity rules.
Not sure I get your comment. My points were accumulated by preferentially flying on Air Canada for many years but were "disappeared" (unbeknownst to me at the time) by Air Canada Aeroplan for inactivity reasons before I had ever heard of Aimia, which was incorporated in 2008. If this latest action only references Aimia, I don't expect to be included in any group that will recover their lost points.
3:04 pm
May 27, 2016
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User230 said
This is one reason I've never signed up for Air Miles. Air miles expire. I also don't want sensitive info. given to these people.I might join but they have to shape up more. Right now it's a confusing program. Hopefully this new agreement will be a long one and they can actually iron out all the issues they have with the loyallity program.
Air Miles are not the same as Aeroplan Miles, never were. But since you brought it up, I agree that the Air Miles program is a complete crock.
5:55 pm
January 3, 2013
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I have only 37000 points and planning to fly to Nunavut from Montreal. That only needs 15000 points for a round trip + Tax. Saving at least $2K 🙂 The best way to spend the points but they will expire in Nov. I will need to do something to avoid expiration.
I am confused now. Are the expiry on points cancelled now? Will the points never expire from now based on this new court ruling?
6:11 pm
December 17, 2016
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As long as there is some kind of activity on the account in the past 12 months the account remains "live", which has always been the case - read the link.
https://awardwallet.com/blog/air-canada-aeroplan-miles-expire/
I find it totally mind-boggling that people think companies should keep the liability of dormant accounts on their books forever - use them, or lose them I say.
10:26 pm
October 21, 2013
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Save2Retire@55 said
I have only 37000 points and planning to fly to Nunavut from Montreal. That only needs 15000 points for a round trip + Tax. Saving at least $2K 🙂 The best way to spend the points but they will expire in Nov. I will need to do something to avoid expiration.I am confused now. Are the expiry on points cancelled now? Will the points never expire from now based on this new court ruling?
The expiry of points has not been cancelled. That would require a change in policy. This recent decision is meant to address the people who lost their points a few years ago due to a policy change that occurred then. If you still have points, you're not affected by this decision.
You could, however, still lose your points if there is no activity in your account for a period of one year. Where I live, this can normally be accomplished with a small purchase from Home Hardware, which awards Aeroplan miles. Anyone who has been relying on buying gas at Esso in Ontario will be SOL, however, as Esso has withdrawn from the Aeroplan system. One of the problems with Aeroplan at the moment is the shortage of convenient partners.
12:06 pm
May 27, 2016
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Top It Up said
As long as there is some kind of activity on the account in the past 12 months the account remains "live", which has always been the case - read the link.https://awardwallet.com/blog/air-canada-aeroplan-miles-expire/
I find it totally mind-boggling that people think companies should keep the liability of dormant accounts on their books forever - use them, or lose them I say.
FWIW we were saving them without using any in order to pile up enough for a major family trip to Europe, then certain personal things got in the way and the trip got deferred and we sort of lost track for a while. Changes occurred at work that resulted in no more flying, so there was no new additions for a while, and then poof, the balance was gone. While I would agree with you that an expiry policy is acceptable practice if customers know that's the deal when they sign up, in my case there was no expiry policy for Aeroplan when we joined up way back when, it was imposed upon us after the fact. Not everyone watches stuff like point balances like a hawk, and I didn't find out about the new expiry policy until it was too late.
And it isn't just Aeroplan that did this either, Marriott has also instituted a similar policy within the past year. Fortunately I caught that one in time and we're unwinding those points to make sure they don't disappear too. Interesting that other companies (e.g. Best Western) have gone in the other direction and make a big marketing deal out of the fact that their points will never expire.
12:23 pm
October 21, 2013
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Londonguy, I hope you don't feel obliged to justify your situation to us. Obviously people's circumstances differ and fluctuate.
Best Western has had this policy ever since I can remember, back to at least the 1980s, and it's been great for us as it takes forever to get enough points to do anything. Let's hope they keep it! I just wish their properties were of a more consistently good quality, in which case I would use them more often.
However, one of their competitors, I believe it was Holiday Inn, used to boast about the same policy, but it was not to be trusted. It did last a number of years but when they wanted to introduce an expiry date, they simply abandonned the old plan and started a new one with a new name. The points didn't expire per se; they just evaporated along with the plan.
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