Banking ombuds process slammed by FCAC | General financial discussion | Discussion forum

The Financial Consumer Agency of Canada has done a fairly thorough analysis of the results of customer complaints. They don't paint a pretty picture of the big banks. Both of the agencies used by the banks were found wanting. The process is long and cumbersome and lacks objective criteria - and usually you lose.

https://globalnews.ca/news/6568115/fcac-report-banking-complaints-ombudsman/