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New high-interest savings account for Quebec resident
January 14, 2016
9:21 am
rickiez
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Hello, I am also newbie to this forum. Nice to meet you :) I am looking to open a new savings account and GICs with good interest rates and conditions. The maximum amount I can invest for the moment would be 15.000 CAD. I have been banking with Tangerine for the last few years but I am not satisfied by their rates and service. And since I live in Montreal, my choice of savings accounts with other banks is a bit limited. I looked at Oaken Financial (they offer short-term GICs which I find interesting) but the reviews don't seem that great. The others I looked at were Implicity, Achieva and AccelerateFinancial. Any recommendations which one is better is terms of interest rates, service, facility and above all security? I am not a savvy investor by the way ;) Thanks for any input!!!

January 14, 2016
9:44 am
Koogie
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Bienvenue. I cannot speak to the other providers but I have been extremely happy with Oaken Financial. Best customer service (better than some big banks). We currently have a 5 year GIC with them and had a 1 year cashable previously. I wouldn't hesitate to go with them again.

January 14, 2016
9:46 am
kanaka
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rickiez said

Hello, I am also newbie to this forum. Nice to meet you :) I am looking to open a new savings account and GICs with good interest rates and conditions. The maximum amount I can invest for the moment would be 15.000 CAD. I have been banking with Tangerine for the last few years but I am not satisfied by their rates and service. And since I live in Montreal, my choice of savings accounts with other banks is a bit limited. I looked at Oaken Financial (they offer short-term GICs which I find interesting) but the reviews don't seem that great. The others I looked at were Implicity, Achieva and AccelerateFinancial. Any recommendations which one is better is terms of interest rates, service, facility and above all security? I am not a savvy investor by the way ;) Thanks for any input!!!

I deal with Oaken very professional. Rates sort of good. No TFSA or RRSP savings accounts.
Also deal with Accelerate and they have everything and have a country style of service.
Also deal with Implicity for non registered and not sure of TFSA or RRSP. They too have a country style of service.

All good. I guess you need to check if a Quebec resident can use. And meets your needs of joint, beneficiary/successor, ATM card/cheques, bill payments, and with associated registered saving accounts.

January 14, 2016
10:21 am
Loonie
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I agree with all of the above comments.

Not sure why you thought Oaken didn't have good reviews. Sometimes their rates aren't as high as the others, but very good service.

If you only have 15,000 total, non-registered, you could take any of these as long as they serve QC residents.
Right now, a short-term GIC may not be your best bet as some of the promotional rates on savings accounts are better and last about the same amount of time.

If you don''t have a Tax-Free Savings Account (TFSA), you should consider that, as it will improve your effective interest rate, but beware of the ins and outs

You would not be able to use Equitable online bank as they don't include QC yet.

January 14, 2016
2:55 pm
rickiez
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Thank you all for the quick and helpful answers. I think I will go with Oaken :)

January 14, 2016
4:03 pm
kanaka
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rickiez said

Thank you all for the quick and helpful answers. I think I will go with Oaken :)

Just a caution. If you do TFSA with them...there is no place to park your money in between GICS if you think rates will go up. They are perfect for non registered GICs and Savings Accounts. sf-surprisedThey have JOINT too.sf-smile

January 14, 2016
4:09 pm
Saver-Mom
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Hi, I am also an unfortunate QC resident, unable to access EQ, ZAG, PC and many others.
I am happpy with Oaken, decent 1 yr 1.95% rate. Their daily interest is not bad at 1.75% but is beaten by People's Trust for TFSAs at 2%, or Tangerine who may agree to 2% for 6 months or 2.4% for new customers. Good luck!

January 14, 2016
10:39 pm
cesaire
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You should try La Capitale, only available to Québec residents. 2.75% until the end of March on TFSA's. And service available in English as well as French.
Here is the link:
https://www.lacapitale.com/en

January 14, 2016
10:55 pm
Loonie
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cesaire said

You should try La Capitale, only available to Québec residents. 2.75% until the end of March on TFSA's. And service available in English as well as French.
Here is the link:
https://www.lacapitale.com/en

Good point.

I think we should add La Capitale to the Comparison Chart, for 2 reasons.

1. We have had a number of inquiries over time from people living in QC, but the rest of us don't think to refer them to this FI because it isn't available to us.

2. The Comparison Chart is organized in a way that shows the rest of us everything that is available to us, with QC being the "odd man out". To be more inclusive, we should equally show what is available to QC , noting where the rest of us are excluded.

January 15, 2016
3:35 am
Saver-Mom
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Thanks Loonie, for the inclusive gesture; I am bilingual myself. I had rejected La Capitale due to how short the promo period is and because their usual rates are so poor. Also that it appears they are not CDIC covered. And thirdly I had a bad experience with their insurance branch which charged me beyond the time I cancelled insurance and set a collection agency on me (for 60$) instead of trying harder to reach me by phone (I was on holiday for a month). Will avoid them for that reason alone! Am annoyed by any bank not serving clients from ALL provinces.

January 15, 2016
1:06 pm
Loonie
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I see.

Is La Capitale part of the credit union / caisse populaire movement? If so, do they not have their own insurance, as in other provinces? Just asking, as I know nothing about this.

I believe, but am not certain, that the reason that some institutions do not serve Quebec is because they are unable to provide service in French. I also believe but am not certain that this is because of QC language laws which would require them to do so. therefore they can't function there, I think.
I suppose it could also be because of the more stringent consumer protection laws there.

otherwise, I can't think of any reason why they would not do so.

January 15, 2016
6:10 pm
cesaire
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Saver-Mom said

Thanks Loonie, for the inclusive gesture; I am bilingual myself. I had rejected La Capitale due to how short the promo period is and because their usual rates are so poor. Also that it appears they are not CDIC covered. And thirdly I had a bad experience with their insurance branch which charged me beyond the time I cancelled insurance and set a collection agency on me (for 60$) instead of trying harder to reach me by phone (I was on holiday for a month). Will avoid them for that reason alone! Am annoyed by any bank not serving clients from ALL provinces.

Saver Mom
You are right, they are not CDIC covered. However, as La Capitale is an Insurance company, the funds are covered up to $100,000. by Assuris. Here is the link:
http://www.assuris.ca/Client/A.....l?ReadForm

January 15, 2016
6:19 pm
cesaire
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Loonie said

I see.

Is La Capitale part of the credit union / caisse populaire movement? If so, do they not have their own insurance, as in other provinces? Just asking, as I know nothing about this.

I believe, but am not certain, that the reason that some institutions do not serve Quebec is because they are unable to provide service in French. I also believe but am not certain that this is because of QC language laws which would require them to do so. therefore they can't function there, I think.
I suppose it could also be because of the more stringent consumer protection laws there.

otherwise, I can't think of any reason why they would not do so.

Loonie
La Capitale is an insurance company and is not part of Desjardins. As a matter of fact, they are a competitor.They are covered like other insurers by Assuris:
http://www.assuris.ca/Client/A.....l?ReadForm
Also,institutions that do not serve Quebec may not do so only because of language laws, or consumer protection laws particular to Quebec or other legal reasons, but because of the sum of hurdles they have to clear. Not worth the trouble. Negative cost/benefit ratio.

January 15, 2016
11:30 pm
Norman1
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The 2.75% offer until end of March is for the La Capitale Stow & Grow TFSA Account issued by La Capitale Civil Service Insurer Inc.

I don't think that TFSA account is a product covered by Assuris. The account is neither an insurance policy nor an annuity. It is actually a deposit.

This is from the account's terms and conditions:

Deposit Insurance – Protecting your deposits

La Capitale Civil Service Insurer Inc. is registered in Quebec under the Deposit Insurance Act with the Autorité des marchés financiers. Under the Act, we are authorized to solicit and receive deposits of money from the public in Quebec only.

I think the deposit insurance on the account is from provincial Autorité des marchés financiers (AMF).

Details of the deposit insurance coverage from the AMF are at AMF: Deposit Insurance.

January 16, 2016
4:57 am
Saver-Mom
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Since the Manitoba credit unions are open to Quebecers, would you guys recommend one that stands out as a best bet, combining customer service, ease of use, and rates?

January 16, 2016
8:16 am
cesaire
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Norman1 said

The 2.75% offer until end of March is for the La Capitale Stow & Grow TFSA Account issued by La Capitale Civil Service Insurer Inc.

I don't think that TFSA account is a product covered by Assuris. The account is neither an insurance policy nor an annuity. It is actually a deposit.

This is from the account's terms and conditions:

Deposit Insurance – Protecting your deposits

La Capitale Civil Service Insurer Inc. is registered in Quebec under the Deposit Insurance Act with the Autorité des marchés financiers. Under the Act, we are authorized to solicit and receive deposits of money from the public in Quebec only.

I think the deposit insurance on the account is from provincial Autorité des marchés financiers (AMF).

Details of the deposit insurance coverage from the AMF are at AMF: Deposit Insurance.

Norman1
Here is the answer I got yesterday from La Capitale customer service regarding deposit insurance. It's in French, translation is mine.
Bonjour,
Le régime d'assurance dépôts du Canada est de compétence ''Fédéral'' tandis que le compte Suisse est un produit entièrement offert au Québec.
Or, tous les dépôts effectués dans le compte Suisse sont assurés par la société ''Assuris'' jusqu'à un montant maximum de 100,000.00$. Pour de plus amples informations, nous vous invitons à consulter leur site web, soit le http://www.assuris.ca.

Merci de faire confiance à La Capitale et bonne journée!

Étienne
Relations avec la clientèle/ Customer services
La Capitale épargne et services financiers
Tél: 418-644-4106 ou 1 888 703-4480
Fax.: 418 780-9480 ou 1 855 896-9480
Téléphone pour le courtage / Broker phone number: 1-888-392-2583
Téléphone pour La Capitale services conseils: 1-866-666-6562

HI
CDIC is of Federal jurisdiction, whereas our Stow & Grow account is a product only offered in Québec. So, ALL deposits in our Stow & Grow accounts are covered by Assuris up to $100,000. For more info, visit their website at http://www.assuris.ca

Hope this helps.

January 16, 2016
8:59 am
Norman1
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cesaire said

Norman1
Here is the answer I got yesterday from La Capitale customer service regarding deposit insurance. It's in French, translation is mine.
Bonjour,
Le régime d'assurance dépôts du Canada est de compétence ''Fédéral'' tandis que le compte Suisse est un produit entièrement offert au Québec.
Or, tous les dépôts effectués dans le compte Suisse sont assurés par la société ''Assuris'' jusqu'à un montant maximum de 100,000.00$. Pour de plus amples informations, nous vous invitons à consulter leur site web, soit le http://www.assuris.ca.

Merci de faire confiance à La Capitale et bonne journée!

Étienne
Relations avec la clientèle/ Customer services
La Capitale épargne et services financiers
Tél: 418-644-4106 ou 1 888 703-4480
Fax.: 418 780-9480 ou 1 855 896-9480
Téléphone pour le courtage / Broker phone number: 1-888-392-2583
Téléphone pour La Capitale services conseils: 1-866-666-6562

HI
CDIC is of Federal jurisdiction, whereas our Stow & Grow account is a product only offered in Québec. So, ALL deposits in our Stow & Grow accounts are covered by Assuris up to $100,000. For more info, visit their website at http://www.assuris.ca

Hope this helps.

Thanks, cesaire. However, the response from La Capitale customer service does not sound correct.

For sure, there is no CDIC coverage. I had a look at the materials on the Assuris site. The Assuris brochure describes protection for certain products:

• Life Insurance
• Critical Illness
• Health Expense
• Disability Income
• Long Term Care
• Annuities
• Accumulation Annuities
• TFSA invested in accumulation annuities

Perhaps the Stow & Grow account is really a kind of insurance contract or accumulation annuity, that would be covered by Assuris, and not a deposit, that would be covered by AMF.sf-confused

Assuris has a page on their site with instructions for financial advisors to calculate a client's Assuris protection: Steps to Determine Protection.

The first step is:

1. Confirm your client’s policy was issued in Canada by a Member Company.

January 16, 2016
9:01 am
Norman1
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Saver-Mom said

Since the Manitoba credit unions are open to Quebecers, would you guys recommend one that stands out as a best bet, combining customer service, ease of use, and rates?

There was an earlier discussion Manitoba Credit Unions - Best, Better, So So - VS Oaken or Peoples Trust that may be of interest.

January 16, 2016
12:54 pm
Loonie
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So far, I have not joined any MC CUs that serve QC.
However, I would likely choose Accelerate, based on what others have said, talking to them on the phone, and info on their website. Somebody else can maybe comment more on their financial viability.

Increasingly, I find myself looking for institutions which are willing to deal with powers of attorney, should the occasion arise. Some are not, so this might be a question to ask if it concerns you.

January 16, 2016
3:03 pm
Norman1
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Looks like AcceleRate Financial is available to Québec residents:

Who can invest with AcceleRate Financial?

In order to establish your account with AcceleRate Financial, you must be a resident of Canada, have a valid social insurance number, and be 18 years of age or older. Accounts will only be in the name of an individual(s) and as such may not be in the name of a corporation, business, organization or trust.

Unfortunately, according to their FAQ, Hubert Financial is not:

I don’t live in Manitoba. Can I still open an account?

Absolutely! While Hubert is based in Manitoba, anyone who is resident of Canada, excluding Quebec, and over the age of 18 is eligible to open an account with Hubert. Unfortunately, at this time, we cannot offer Hubert services to Quebec residents. Just a heads up that Hubert only offers personal accounts. You cannot open a business or trust account with Hubert.

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