8:40 pm
February 22, 2013
kilarney said
the only thing you can do is move your cash... if you can find a better rate...
There are quite a few institutions with better rates. PC Financial is 2.6% till July 15. ING is 2.5% till June 30. Canadian Tire Financial is 1.5% till who knows when. Many of the Manitoba Credit Unions are offering 1.8% or 1.9% till who knows when.
Greg
8:45 pm
November 8, 2009
GS said
kilarney said
the only thing you can do is move your cash... if you can find a better rate...
There are quite a few institutions with better rates. PC Financial is 2.6% till July 15. ING is 2.5% till June 30. Canadian Tire Financial is 1.5% till who knows when. Many of the Manitoba Credit Unions are offering 1.8% or 1.9% till who knows when.
Greg
I think the main message is to be prepared to yank your cash from these self important institutions and show them who has the power. The big guys assume they can do anything and we will roll over and take it. How would they act if most clients pulled cash and moved it to a better deal? If everyone did that they would think twice about jacking rates.
9:47 pm
December 23, 2011
GS said
I have heard from more than one banker that once they get the money from most people, they keep it, as folks are just too "stuck in the mud" to move it -- unlike the folks here.
Greg
I agree with what you say. I have a beef with BMO as they recently had IPSOS Reid call me for a survey that did not happen. What I am getting at is the survey from IPSOS and the survey they often offer after you do your online banking. If the majority give a good survey then likely it gives BMO the confidence to play with service and fees, like charging 2.00 for a statement which is BS in my opinion. I imagine they think we will be lethargic and accept it. So keep in mind what you are doing to yourself when you answer a survey!!
7:09 am
February 22, 2013
kanaka said
[snip]
So keep in mind what you are doing to yourself when you answer a survey!!
I have found there are two types of surveys - those that really are seeking performance or satisfaction information and those that are self-serving. I have answered the first kind and had action taken on issues I had. I don't mind praising high performing call centre folks.
The second kind of surveys are just ludicrous. RBC recently implemented a social media type site where like minded people could discuss finances (like here but with every type of individual and question one could imagine - which makes the site unusable in my opinion). As part of the implementation there was a follow up survey and the questions were designed so ones choices were "high praise", "extremely high praise" or "irrational exuberance". I suspect the results were then presented to management to show "what good implementers we are".
But, I do take your point about "total satisfaction" potentially leading to "less service" or "higher rates".
Greg
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