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Technical issues
May 5, 2020
9:32 am
Canadianbull
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EQ Bank web and mobile apps are currently experiencing intermittent technical issues when performing Bill Payments. The team is working as quickly as possible to restore service.

I noticed this morning they pulled my mortgage twice in 2 days. I called them and found out they are having issues and trying to resolve the issue.

Does anyone else experience the same on this forum?

May 5, 2020
11:58 am
Norman1
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Funny you should mention that! One pre-authorized biller debited my EQ Bank savings account yesterday and then again today.

I called the biller and they investigated. They called back and said I should only have been debited once and that no-one submitted the debit twice by mistake.

I was going to contact EQ Bank later this afternoon. However, I then received an e-mail notification of a matching credit to my account.

May 5, 2020
4:24 pm
Briguy
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Norman1 said
Funny you should mention that! One pre-authorized biller debited my EQ Bank savings account yesterday and then again today.

I called the biller and they investigated. They called back and said I should only have been debited once and that no-one submitted the debit twice by mistake.

I was going to contact EQ Bank later this afternoon. However, I then received an e-mail notification of a matching credit to my account.  

Sounds to me like maybe they had a major breakdown, and they had to restore from a backup, but I'm not a computer guy so I'm just guessing.

May 5, 2020
8:39 pm
Norman1
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Another possibility is that someone at EQ Bank fed yesterday's batch of pre-authorized debits into their system again this morning.

Kind of like what City of Toronto did in March 2017 with a property tax payment (see Global News: Residents face bank charges after City of Toronto property tax double-billing error).

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