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New procedures for linking external bank accounts (and verifying identity) with EQ Bank?
July 10, 2022
11:31 pm
Loonie
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I wouldn't touch Flinks, no matter what, until AT LEAST there is regulation of open banking, and then I'd want to study it very carefully before proceeding to use it. If that's the only option, then it's not an FI I want to deal with.

As for EQ, I do have accounts there, which were opened pre-Flinks. But I have only a dollar or so there. For me, it's a "last resort" kind of place, and the reason is primarily because of their attitude. It's been clear to me from my earliest conversations with their CSRs that serving their customers is low on the priority list. It's 'my way or the highway'. As long as they can get enough people and enough money, everyone else can go to hell as far as they are concerned.

I don't blame the big banks for refusing cooperation, although they are doing so primarily in their own interests.
As I understand it from reading elsewhere, the access that Flinks gets, however briefly, to your accounts, is comprehensive. They can scrape all your transactions in the blink of an eye. The big banks are never going to agree to that; their data is too valuable to them. While EQ may not keep the data, Flinks can. And Lord knows what they might ultimately do with all that or who might worm their way into it. The fewer opportunities for things to go wrong, the better and there is simply no need for them to have all that info.

Anyone who lets themselves be bossed around by Flinks is asking for trouble IMO. Beware of bullies spouting tales of "convenience". Just say "no"! And try to use FIs that have chequing as much as possible. You can always get your money out that way. It will take longer to clear, but it's better than having your data compromised. Wherever feasible, use FIs with bricks and mortar where you can do all the banking you require without restrictions.
Keep chequing and cash alive - by using them! Millions of Canadians found out this past weekend just how important cash can be when virtually all Rogers systems went down, and it didn't matter if you were a Rogers customer or not because you still couldn't pay by debit or CC.

It may seem like I'm going off topic, but these issues are all connected. There is a relentless push going on towards everything being electronic with relatively little consideration of the pitfalls. It's "efficient", "convenient", they say, the call of the new carney barker. When you hear those words, think twice; what am I giving up? what can go wrong here?sf-surprised

July 11, 2022
12:30 am
HermanH
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Loonie said
Millions of Canadians found out this past weekend just how important cash can be when virtually all Rogers systems went down, and it didn't matter if you were a Rogers customer or not because you still couldn't pay by debit or CC.

Anyone use Shaw? If so, did you encounter any problems when Rogers went down? I'm on Telus and never noticed any problems.

July 11, 2022
6:12 am
RetirEd
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Loonie: Obviously, I'm with you on keeping chequing and cash alive by using them. And that means at both ends - if you have a no-cheque-fee account, issue a cheque now and then, with is usually no problem at merchants with a good relationship with you.

I'm still supporting Broadcast TV, but it appears that battle has been lost.sf-cry
RetirEd

RetirEd

July 11, 2022
8:55 am
Norman1
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Loonie said
… Millions of Canadians found out this past weekend just how important cash can be when virtually all Rogers systems went down, and it didn't matter if you were a Rogers customer or not because you still couldn't pay by debit or CC.

That was not the case. I could pay with credit card on Friday. As well, I could reach banking web sites and this site through work, Tim Hortons, and McDonalds, who weren't solely on Rogers Internet.

In the future, Interac debit will also work during a Rogers outage. Interac will be adding a second Internet provider to their systems.

July 11, 2022
9:20 am
Loonie
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So you want me to believe that because things worked for you by workarounds, that this was the norm. I didn't say everyone was equally affected but even you apparently couldn't reach the internet at home. I'll take the news reports over your personal anecdote.

July 11, 2022
12:21 pm
Niagara Boy
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Loonie said
I wouldn't touch Flinks, no matter what, until AT LEAST there is regulation of open banking, and then I'd want to study it very carefully before proceeding to use it. If that's the only option, then it's not an FI I want to deal with.

As for EQ, I do have accounts there, which were opened pre-Flinks. But I have only a dollar or so there. For me, it's a "last resort" kind of place, and the reason is primarily because of their attitude. It's been clear to me from my earliest conversations with their CSRs that serving their customers is low on the priority list. It's 'my way or the highway'. As long as they can get enough people and enough money, everyone else can go to hell as far as they are concerned.

I don't blame the big banks for refusing cooperation, although they are doing so primarily in their own interests.
As I understand it from reading elsewhere, the access that Flinks gets, however briefly, to your accounts, is comprehensive. They can scrape all your transactions in the blink of an eye. The big banks are never going to agree to that; their data is too valuable to them. While EQ may not keep the data, Flinks can. And Lord knows what they might ultimately do with all that or who might worm their way into it. The fewer opportunities for things to go wrong, the better and there is simply no need for them to have all that info.

Anyone who lets themselves be bossed around by Flinks is asking for trouble IMO. Beware of bullies spouting tales of "convenience". Just say "no"! And try to use FIs that have chequing as much as possible. You can always get your money out that way. It will take longer to clear, but it's better than having your data compromised. Wherever feasible, use FIs with bricks and mortar where you can do all the banking you require without restrictions.
Keep chequing and cash alive - by using them! Millions of Canadians found out this past weekend just how important cash can be when virtually all Rogers systems went down, and it didn't matter if you were a Rogers customer or not because you still couldn't pay by debit or CC.

It may seem like I'm going off topic, but these issues are all connected. There is a relentless push going on towards everything being electronic with relatively little consideration of the pitfalls. It's "efficient", "convenient", they say, the call of the new carney barker. When you hear those words, think twice; what am I giving up? what can go wrong here?sf-surprised  

I agree with you regarding Flinks. I would never give them (or anyone else) my online banking password. To me, the obvious first reaction is: if Flinks has my password, then they can log into my account, and if they can log into my account they can do an INTERAC e-Transfer and send my money to themselves. The only thing that might stop them is that I 2 factor authentication on some of my accounts. But I assume that Flinks has a way to get around that too!

With regard to EQ and its "my way or the highway" attitude, all I can say is "wow!" I have NEVER spoken to a person at EQ Bank. I do everything with them electronically. From your comments, I guess I will never try to call them on the phone.

July 11, 2022
2:28 pm
iotama
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I wouldn't touch FIs that don't offer alternatives to Flinks either! (As I've inquired through my various "Funds Transfer Options" threads on this website recently.)

I wish the owner of this website adds a "Funds Transfer Options" column to all the already-great FI information pages here! Especially mentioning Flinks and the likes. (I believe, in this day and age of online finances and all the risks with it, a good FI is only as good as its fund transfer capabilities!) sf-smile

Flinks IMHO is a blatant breach of one of your most valuable secrets: that is your credentials (your keys!) to your finances! Why do people so easily, so carelessly, and so unassumingly hand it over to a problematic, below-the-radar third party?

July 11, 2022
4:34 pm
Vatox
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iotama said
I wouldn't touch FIs that don't offer alternatives to Flinks either! (As I've inquired through my various "Funds Transfer Options" threads on this website recently.)

I wish the owner of this website adds a "Funds Transfer Options" column to all the already-great FI information pages here! Especially mentioning Flinks and the likes. (I believe, in this day and age of online finances and all the risks with it, a good FI is only as good as its fund transfer capabilities!) sf-smile

Flinks IMHO is a blatant breach of one of your most valuable secrets: that is your credentials (your keys!) to your finances! Why do people so easily, so carelessly, and so unassumingly hand it over to a problematic, below-the-radar third party?  

You are allowed to send a cheque for linking. But I agree that is not convenient. I’m so glad I linked up 6 accounts prior to Flinks. Loved that micro deposit method.

Edit: perhaps they didn’t like losing revenue from all those micro deposits! I never gave back the 11 cents from each link.sf-wink

July 11, 2022
6:22 pm
Loonie
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Vatox said

Y
Edit: perhaps they didn’t like losing revenue from all those micro deposits! I never gave back the 11 cents from each link.sf-wink  

No worries, Vatox. They're likely paying Flinks a lot more!

July 11, 2022
6:30 pm
fv
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Vatox said
You are allowed to send a cheque for linking.(...)

Care to point out where did you get this information?

Last time I tried to link an account (a couple months ago) there was no such option. See https://www.highinterestsavings.ca/forum/eq-bank/new-procedures-for-verifying-identity-with-eq-bank/page-4/#p71091

July 11, 2022
6:37 pm
Vatox
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fv said

Vatox said
You are allowed to send a cheque for linking.(...)

Care to point out where did you get this information?

Last time I tried to link an account (a couple months ago) there was no such option. See https://www.highinterestsavings.ca/forum/eq-bank/new-procedures-for-verifying-identity-with-eq-bank/page-4/#p71091  

I called in and told them I won’t use Flinks for linking new accounts. They said I can send a cheque as long as you alert them about it, so it’s clear.

Edit: I would put in a detailed letter/note of intention to link the cheque to your savings account, with the account number as well.

July 11, 2022
9:49 pm
Norman1
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Loonie said
So you want me to believe that because things worked for you by workarounds, that this was the norm. I didn't say everyone was equally affected but even you apparently couldn't reach the internet at home. I'll take the news reports over your personal anecdote.
 

I'll take my experiences and of others over your misinterpretation of the news reports.

The news reports were clear. Anything that didn't go through Rogers networks was fine.

In our area, the announcements were that if one needed to contact 9-1-1, then one needed to use a non-Rogers home phone or cellphone.

Stores accepted credit cards no problem as long as Rogers wasn't their only network connection to their acquirer. I had no problems paying for any of my purchases Friday with my credit card.

Friend's dentist had no issues on Friday. Accepted payment by credit card. Transmitted friend's claim electronically to his insurance company. Received and printed the claim adjudication from the insurance company for him on the way out.

It certainly wasn't a normal day for lots of Rogers customers. But, I'm not going to get a second high-speed Internet provider for home to deal with a day or two of lost connectivity a year. Certainly not going to be switching to cash either to pay for things.

July 12, 2022
12:38 am
Loonie
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Ah, no, I'm not misinterpreting anything and you have no evidence for that accusation. Monday night's CBC news report was very clear about the "millions" (their word) who were affected. Nobody said they were all affected the same way.

Your individual/local stories are not relevant to the point. I could easily tell a string of contradictory ones, but they would not be the point either.

This is really not worth arguing about. I have no idea why you chose to pick a fight over it.

July 12, 2022
10:29 am
Vatox
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My interpretation of Loonie’s point, is that millions of Canadians were affected and that non-Rogers customers also got hit, if they went to a merchant that uses Rogers. It wasn’t pointing to no credit cards or debit working anywhere. The key to interpreting the post, is that it begins with saying, millions of Canadians, and not everyone.

Edit: non-Rogers networks were not even mentioned by Loonie and therefore only Rogers was the topic of the post!

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