EQ log-in problems | EQ Bank | Discussion forum

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. . . But have you reported that ⬆ problem to EQ ?

Dean

Warning: EQ are messing around with the login function.
I tried for an hour to login to withdraw from my TFSA trying multiple browsers. Kept getting the same screen saying "Technical difficulties. We don't like them either, but they happen." (No incorrect password message or the like)
Finally phoned in - got someone without much of a clue at all.
First trying to tell me I'd entered the wrong password over 5 times -- which was false.
Finally admitted problem was at their end - but it would take them 2-3 business days to fix it. That of course was not fast enough to meet the end of year deadline. So asked her to perform the withdrawal/transfer herself - which should have been straightforward. No.
Took quite a while for her to identify which of my non-registered EQ accounts to transfer to. Then stuck me on hold for 15-20 min.
Finally came back and said manager needed to approve it - nuts as less than 10k -would take another hour or more -- so I could check then -- forgetting I didn't have access to the system. Then said system should send me an email -- I don't remember them sending emails on transfers between accounts -- but we'll see what turns up. And they wanted me to do a survey - ha!
If you need to do urgent business with them and you're getting this error - call them as it likely won't get fixed on its own.

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Go figure . . .

I don't remember having Any problems logging into my EQ accounts. And as a test, I just finished logging into them again ... with No problem(s).

FWIW ➡ I'm using Chrome.

Dean

P.S.
What does EQ have to say about the
problems some people are having ?

I was able to log in this morning, replying to an email from eq informing me that I have a TFSA GIC maturing soon and asking me to deposit the proceeds into my TFSA savings account to take advantage of their latest offer. Trouble being that my GIC doesn’t mature until December 2025! Of course, I thought it was a scam, phoned eq and the rep. said she couldn’t see that an email was, in fact, sent to me. She said she’d investigate and call me back, which she did very quickly. Turns out I shouldn’t have been sent the email. I wonder how many other people were needlessly concerned due to eq’s slapdash operations. This, along with other comments in this thread, don’t instill any confidence.

I am fine with EQ on PC and app with several incidents with app indicating need to upgrade app. Unable to upgrade app and several days later the app resumed to work. Overall my experience with EQ online is favorite.

Just for the record, I got an email stating that I have a GIC maturing soon, etc... That was false.
I can see the "Technical difficulties" error message once in a while, but not too often to really bother me.

rk said
Just for the record, I got an email stating that I have a GIC maturing soon, etc... That was false.
I can see the "Technical difficulties" error message once in a while, but not too often to really bother me.  

I got one of those too, a very poorly created marketing type e-mail. I took their bait and wasted time on the phone in order to complain that I had no maturing GIC soon. Eventually I was told they sent this to everyone that had a GIC maturing since November, which I did.