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Verification Codes Taking 15 minutes
July 5, 2023
4:20 pm
Nehpets
Ontario
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Anyone else having the problem of verification codes taking a full 15 minutes to be sent to the email address? Usually is received immediately on logging in.

This has been occurring this evening July 5, as of 6 pm.

Stephen

July 5, 2023
4:57 pm
AltaRed
BC Interior
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It may well be your email delivery system that has the delay. The major commercial providers like Gmail, Yahoo, iCloud, Outlook are usually prompt delivering email messages but if you are on an ISP's system like Shaw, Rogers, Bell.... all bets are off.

July 5, 2023
5:31 pm
Nehpets
Ontario
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AltaRed said
It may well be your email delivery system that has the delay. .....

Good points, but I'm using Gmail and Outlook, monitored on Android phone simultaneously with third party email client on pc.

Verification codes from Duca have always come immediately. Would seem to be a server glitch.

Would prefer an option for verifications sent by SMS.

Stephen

July 5, 2023
6:35 pm
AltaRed
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I am surprised there is not an SMS option. That is often the only option.

July 6, 2023
6:58 am
Nehpets
Ontario
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AltaRed said
I am surprised there is not an SMS option. That is often the only option.  

Success in logging in this morning, system working as expected, with immediate response sending verification code.

I am surprised there is not an SMS option

Had a another look at DUCA profile and security settings where I was able to add SMS for verification code along with email.

Thanks for your feedback, AltaRed!

Stephen

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