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Email this1:17 pm
March 30, 2017
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savemoresaveoften said
Thanks for sharing.
It makes me wonder for accounts that one uses purely for savings and not a regular account for transaction, is it possible to disable the EFT feature completely ?
I actually called in and asked if its possible to disable EFT. Was told for online banking its not possible (at least not at Duca?). Reason being their Me2Me transfer and EFT is one big tech system that handles both (the reason I was given)
For me Me2Me is only needed when I transfer funds out. Transfering funds in can be via edeposit. But based on what the rep said, for online banking, EFT if a mandatory feature whether one uses it or not...
3:57 pm
March 15, 2019
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Any update on the fraud?
7:10 pm
September 7, 2018
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COIN said
Any update on the fraud?
I tried but with no success. It is now 2.5 months since the occurrence. All they say, when I phone, is the investigation is in process. Not much I can do but wait.
8:11 pm
October 27, 2013
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I would suggest taking 2 months for a team to investigate and 'follow the tracks' in their systems smacks of gross incompetence, or potentially worse.... deflection and cover up.
4:39 am
September 7, 2018
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AltaRed said
I would suggest taking 2 months for a team to investigate and 'follow the tracks' in their systems smacks of gross incompetence, or potentially worse.... deflection and cover up.
One does start to wonder.
Will remain hopeful but I realize the funds taken by the “fraudsters” may not be reimbursed. Not impressed with DUCA’s lack of communication to affected clients.
5:45 am
March 30, 2017
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If it’s proven to be a hack in their system and not cuz u clicked a phishing link and give ur login info away, they have to reimburse in my mind. They can’t lie about it either.
10:35 am
June 9, 2022
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canadian.100 said
One does start to wonder.
Will remain hopeful but I realize the funds taken by the “fraudsters” may not be reimbursed. Not impressed with DUCA’s lack of communication to affected clients.
Contact the FSCO. If your actions did not cause this fraud, they are obligated to refund your money. They might just be dragging their feet but if you file a complaint, it might motivate them to reimburse you quicker.
https://www.fsco.gov.on.ca/en/creditunions/Pages/complaints.aspx
If the FSCO complaint fails, you can always try going to the media and then small claims court.
3:58 pm
September 7, 2018
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gicbits said
Contact the FSCO. If your actions did not cause this fraud, they are obligated to refund your money. They might just be dragging their feet but if you file a complaint, it might motivate them to reimburse you quicker.
https://www.fsco.gov.on.ca/en/creditunions/Pages/complaints.aspx
If the FSCO complaint fails, you can always try going to the media and then small claims court.
March 1 update - still trying to obtain an update from DUCA on the status of their Anti-money Laundering department's investigation on the Nov 14 fraud - since last contact with DUCA they told me it could take a good part of a year to get my money back. I will plan to contact FSC0 as was suggested above.
4:18 pm
September 15, 2017
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You can try filing complaint with the following person at Duca:
DUCA Financial Services Credit Union Ltd.
Officer Designated to Resolve Complaint Arthur Krzycki
Company Address 5255 Yonge Street, 4th Floor
City, Province, Postal Toronto, Ontario, M2N 6P4
Telephone 1-866-900-3822
Toll Free 1-866-900-3822
Fax (416)-223-2575
E-Mail complaints@duca.com
Company Website Address http://www.duca.com
5:16 pm
September 7, 2018
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GR said
You can try filing complaint with the following person at Duca:DUCA Financial Services Credit Union Ltd.
Officer Designated to Resolve Complaint Arthur Krzycki
Company Address 5255 Yonge Street, 4th Floor
City, Province, Postal Toronto, Ontario, M2N 6P4
Telephone 1-866-900-3822
Toll Free 1-866-900-3822
Fax (416)-223-2575
E-Mail complaints@duca.com
Company Website Address http://www.duca.com
Thank-you so much. I will draft up an email to the attention of this officer and see how long it takes for a response.
As we all know
DUCA is very s-l-o-w
4:49 pm
December 1, 2022
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Fake login portal identical to Duca there was no 2 step login then.I had $1600 k taken but i bitched each day and after 4 weeks i was refunded by Duca as a so called courtesy.
5:19 pm
September 7, 2018
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cabby033 said
Fake login portal identical to Duca there was no 2 step login then.I had $1600 k taken but i bitched each day and after 4 weeks i was refunded by Duca as a so called courtesy.
So Duca extended you a so-called courtesy and you got your money back in 4 weeks. I have made many phone calls (not daily) since November 14 as well as sent emails and here it is 4.5 months and Duca basically keeps saying the investigation is ongoing. Guess my mistake was being polite thinking it would get me better service and results but evidently your approach "bitching each day" got you the desired results. I am not impressed with Duca and their handling of this fraud event.
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