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Email this7:05 am
September 7, 2018
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DUCA had a number of fraud occurrences on Nov 14 - funds taken from what I understand a fair number of savers' accounts - specifically a problem with their Interac e-transfer system. An investigation is apparently to take place.
7:24 am
March 30, 2017
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very interesting, where is the source of the news ?
7:37 am
February 7, 2019
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Interesting ...
I received this email on Nov 17:
"DUCA's Website: Temporarily Unavailable
We regret that our website, http://www.duca.com, is temporarily unavailable. We've identified the source of the problem and are working to restore our site.
...
We apologize for this disruption and are working to restore our website as soon as possible."
| CGO |
7:40 am
February 7, 2019
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And then again on Nov 22"
"Banking Services: Temporarily Unavailable
We regret that our banking services are temporarily unavailable.
We apologize for this disruption and are working with our banking system provider to restore services as soon as possible."
| CGO |
7:54 am
March 30, 2017
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If I remember correctly, they recently added 2-factor verification ?! Is that before or after the implementation.
Just tested logging in, website is slow and buggy (issue when trying to verify), IOS app seems fine.
8:00 am
February 7, 2019
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savemoresaveoften said
If I remember correctly, they recently added 2-factor verification ?! Is that before or after the implementation
Interesting ... I checked my calendar and yes the 2-Step was scheduled for Nov 14 and I did ours on Nov 14.
I checked our accounts a few minutes ago and our funds are intact ...
| CGO |
9:08 am
May 26, 2022
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cgouimet said
And then again on Nov 22""Banking Services: Temporarily Unavailable
We regret that our banking services are temporarily unavailable.
We apologize for this disruption and are working with our banking system provider to restore services as soon as possible."
I also could not withdraw on Nov 22. I added a "0" to my withdraw on Nov 23.
2:07 pm
December 1, 2022
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I was one of the people affected by the Duca unauthorized e-Transfers from my checking and savings account Nov 10 2022. Investigation is still ongoing.
9:33 am
September 7, 2018
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Do u notice now when u call into DUCA, the agent asks many questions to validate u. They sure have greatly increased security since the fraud which is under investigation. Would be interesting to know the extent of this fraud. DUCA probably does not want to disclose. I asked and the agent evaded giving much of an answer.
9:49 am
August 9, 2022
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I've had nothing but bad experiences with Duca right from starting the account there, all the way to closing it.
So I am just here to apologize to folks affected by this… as in my heartfelt curses and ill wishes for Duca probably also contributed to this glitch in their system or whatever (and may inspire some of you to ditch them hopefully!) 
12:39 pm
August 5, 2022
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I've always wondered about incidents like this fraud. What if your account balance is affected like the poster above? What if you have printed statements and there is a discrepancy between the printed statements and the banks database (banks would have back up upon back up presumably). How much of the banks database was affected? CDIC does not cover fraud.
6:41 am
November 18, 2017
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CDIC does not cover fraud against depositors - it is exclusively to protect against institutional collapse.
But the entire legal system exists to battle fraud. Usually, institutions will reimburse victims UNLESS they have acted foolishly. If you fall victim to a phishing or phone scam and the banks cannot recover the cash, they will try to declare you SOL.
As far as records go, I ALWAYS take printed proof from the institutions themselves, and from merchants I deal with. I won't deal with no-records institutions, or ones that charge for records. It's not foolproof, but I have had success with printed proof fixing things several times.
Interestingly, one institution mis-directed a phone transfer to the wrong institution last month. I of course had no proof, but they have their tapes. in this case, they found themselves unable to access the recordings - perhaps a goof, perhaps not within their retention policy. But they took my word and said they'd replace the lost interest (about $5). Mind you, it hasn't appeared in my account yet.
RetirEd
RetirEd
6:58 am
December 12, 2009
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canadian.100 said
DUCA had a number of fraud occurrences on Nov 14 - funds taken from what I understand a fair number of savers' accounts - specifically a problem with their Interac e-transfer system. An investigation is apparently to take place.
This topic title is likely misleading. There is absolutely zero indication it is as a result of DUCA's internal systems. I suspect it was either (a) a phishing scam or (b) multiple people sent Interac e-Transfers to the wrong e-mail addresses, and used weak receipt passwords.
Cheers,
Doug
8:08 am
February 20, 2022
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canadian.100 said
DUCA had a number of fraud occurrences on Nov 14 - funds taken from what I understand a fair number of savers' accounts - specifically a problem with their Interac e-transfer system. An investigation is apparently to take place.
I still can't find anything about this anywhere else.
canadian.100 what is the source of your information?
9:58 am
September 7, 2018
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Doug said
This topic title is likely misleading. There is absolutely zero indication it is as a result of DUCA's internal systems. I suspect it was either (a) a phishing scam or (b) multiple people sent Interac e-Transfers to the wrong e-mail addresses, and used weak receipt passwords.
Cheers,
Doug
I was one of the depositors affected. I see Post 8 (by cabby) above was also affected.
In my case, funds were transferred by "someone?" from my Promo Savings to my HISA and then the person initiated an interac etransfer from the HISA to an outside person.
I became aware of the interac etransfer when I received an email saying that "xxxx had accepted my interac etransfer)". As I have never sent any interac etransfers from DUCA, I immediately phoned DUCA and they said they were having a lot of this happening that day (Nov 14). They froze the affected accounts and asked me to prepare and submit a Statutory Declaration (to DUCA) and complete and submit a Police Report of the event. That night DUCA phoned me and we did some procedures eg cancellation of Debit Card, implement two factor authentication which they announced that day to all clients (Nov 14) and as has been reported above by some posters, DUCA interrupted service (on and off) for a few days likely to get this two factor authentication all rolled out.
The DUCA agent who looked after me said the occurrences were numerous but would not tell me the number of affected clients. He said an investigation will be done and once done they will advise me of what will happen. He thought the issue was possibly with the interac etransfer segment/subsystem. So it is now 2.5 weeks and I am waiting for news.
10:11 am
September 7, 2018
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FastJonny said
I still can't find anything about this anywhere else.
canadian.100 what is the source of your information?
Not sure where you expected to find information on this. I gather DUCA did not want to tell all their clients about this. If you are really interested and I presume you are a client, phone DUCA and I am sure they will validate that the fraud occurred or on the other hand, perhaps they will not really want to discuss it. Post 8 above by cabby indicates they were also affected.
Look at my immediate last post and you will see how I was affected.
10:33 am
February 20, 2022
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canadian.100 said
...Not sure where you expected to find information on this.....
I was expecting to find it in the news.
canadian.100 said
"DUCA had a number of fraud occurrences on Nov 14 - funds taken from what I understand a fair number of savers' accounts"
When a fair number of people are defrauded at a financial institution at the same time I expected that should be news, that's all.
10:45 am
September 7, 2018
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FastJonny said
I was expecting to find it in the news.
I was expecting that DUCA would issue a communication to clients on this. (Perhaps then the press would have picked it up.)
I remember when WealthOne Bank sent a communication a few years ago as did Peoples Trust about 10 years ago when they had some intrusion.
1:00 pm
October 15, 2015
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This is scary actually. Thats why i'm glad most of my money is with the big banks. The only smaller bank i have is with eq bank. Definitely i feel more confident with security with somewhere like td. It may be covered, but do you want the hassle?
6:50 pm
April 14, 2021
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I agree that fraud is a big concern, regarding the smaller banks. When even the bigger banks, with more resources, can have breaches, it is easy to see how smaller institutions can fall prey.
The thing that really annoys me is that even if I open and then close accounts with other institutions, they hold onto my account/personal details. That data just sits on their server waiting for someone to penetrate their security and steal it. 
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