Rewards gift card purchase never arrived and Visa doesn’t seem to care! | Credit card reward programs | Discussion forum

I have a Vancity Visa rewards card. Back on October 14th I used the points to purchase gift cards. The rewards website shows that the cards were shipped on October 16th, but they never arrived. I called Visa rewards over a week ago and after a ridiculous runaround (waited an hour and then was lectured for not remembering the password I’d set when I first applied seven years ago and then was given a number to call which turned out to be the same number I’d just called!) I eventually spoke to someone in the rewards department who confirmed the cards were shipped back in October but she said the terms and conditions give Visa six weeks for the rewards to arrive. So now six weeks have gone by and I call again and again wait an hour. This time the service rep tells me they will start an “investigation” to determine what happened. I ask her if I will be sent new gift cards. She says she can’t say nor can she give me a time frame. She sounds utterly disinterested. This is so frustrating. The gift cards total $100 so it’s enough money that I want something resolved. I feel like there is nothing I can do now except sit and wait and hope Visa honours my rewards. There is no bloody way it takes six weeks to send gift cards across the country (I live in Vancouver and the service rep was in Toronto), so the cards are not still in transit. They are lost or stolen or were never shipped. And yes, I am done with this card.