CIBC Aventura USD Card | Credit card reward programs | Discussion forum

I doubt there is anything you can do. You could try appealing to their Ombudsman but you may not get anywhere. Basically, nobody can compel them to keep you as a customer or compel them to extend credit to anyone. It's their call, even if they handle it badly, which they may have done.

You will probably find, somewhere in their Terms, that they have the right to ask for verification of income. However, I agree that it's not typical to be asked for CRA info.

Is there some reason your credit rating might have dipped between when you got the card and they became so inquisitive? As a new customer, they might be watching you closely at first. Did you get divorced, miss a mortgage or rent payment, etc? Any change in your circumstances can be a red flag to them.

I think that if I were asked for this kind of information, and I really wanted the card, I might offer a T4 from employer if I were not retired. Alternatively, I'd make a photocopy of the CRA Notice but block out everything they don't need to know, leaving only the name, SIN, and income. I wouldn't let THEM make the copy but I would let them see the original so they would know it was legitimately copied. They would usually initial the copy to show that they had seen the original. Also, I would ask to speak to the branch manager before i left if there was still a problem.

However, there are many more fish in the sea. If you're a good customer, you'll get a card somewhere else that will be just as good, although you might want to wait a few months. Check you credit rating now to see what your score is after this incident, and make sure the info about you at Transunion and Equifax is accurate. Perhaps someone else has the same name as you and records have gotten mixed up. I know that isn't everything but it's all you can access except your income info. If you're stuck, get a card from the financial institution where you normally do business - presumably not CIBC.