I find this disturbing on a couple levels | Page 3 | Coast Capital Savings | Discussion forum

Loonie said
Perhaps CC got their knuckles rapped since 2010?

Perhaps (only guessing ) some brokers have a kind of trust account or something through which they can funnel deposits from out of province, so that they appear as local deposits?

Great point, Loonie, on the former. In terms of broker deposits, though, I wonder if the person still has to hold a membership share if the deposits can be held through the broker, which would be a Coast member or there may even be different rules of membership with respect to broker deposits.

It wasn't me who made the controversial remarks about the CEO of Tangerine, and I too don't remember who it was. However, complaints about questionable posts can be made by hitting the "Report" button. Hence, we really have no idea how many people might have complained.  

I am glad you don't remember, that's comforting, Loonie. Bill does. (He was referring to me. I took his point.)

Cheers,
Doug

Londonguy said
So just to finish this story for the record, on Feb 26 I sent Simplii another message via their secure email asking WTF was happening, but nobody replied so I phoned them again on Feb 28. This time I managed to get a supervisor on the line and the tone of the response was like night & day compared to the front line people -- without arguing about it she acknowledged the problem was at their end, apologized profusely for their email system misplacing my documents, and then took ownership of the problem and assumed responsibility for getting the account added ASAP and reporting back to me once it was done.

Today she called me back to report that the account had been added to my profile and now appears in my dropdown menu of linked accounts. IOW, the addition was "slam bam thank you ma'am" done in less than 48 hours, the way it should have happened in the first place way back at the end of January.

So, success in the end, and I thank you for your insight that the obstruction was likely at their end and not systemic. However, what I can't be sure of at this point is whether things got magically fixed after my inquiries flagged some kind of internal back office shortcoming, or whether they got magically fixed only after it became evident to them that I wasn't going to take no for an answer. I'd like to believe it was just a rather sticky internal glitch rather than the more cynical explanation, but it sure makes a customer wonder.  

That's great to hear, though I wouldn't fault the front line people. It sounds like they've got some logistical issues with secure message system for sending in supporting documentation. Your making a "stink" definitely got it resolved but, unfortunately, we'll never know if they ultimately fix their procedural shortcomings or not. I like to hope they will, but, in the end, all you can do is just suggest it. 🙂

Cheers,
Doug