Coast Capital 3% GIC | Page 2 | Coast Capital Savings | Discussion forum

If you're going to have a bricks and mortar outlet and expect people to walk in the door, you need to organize your business so that they can get prompt courteous competent attention.
It's also unreasonable to expect people with disabilities , especially the elderly (who tend to use branches) to stand in line for a long time.

Some years back, TD had a rule that if you had to wait more than five minutes in line, they would give you $5 cash. My dad scored on that many times. He was a stickler for detail.
Times have changed at TD. Now, there are fewer tellers but the line-ups are as long as ever; no $5. As you wait, standing in line, there are numerous overstuffed armchairs beside you, but nobody sits in them. Something wrong with this picture!

Loonie said
If you're going to have a bricks and mortar outlet and expect people to walk in the door, you need to organize your business so that they can get prompt courteous competent attention.
It's also unreasonable to expect people with disabilities , especially the elderly (who tend to use branches) to stand in line for a long time.

Some years back, TD had a rule that if you had to wait more than five minutes in line, they would give you $5 cash. My dad scored on that many times. He was a stickler for detail.
Times have changed at TD. Now, there are fewer tellers but the line-ups are as long as ever; no $5. As you wait, standing in line, there are numerous overstuffed armchairs beside you, but nobody sits in them. Something wrong with this picture!  

Neat idea (the $5 cash thing), but yeah, won't see that nowadays. 😉

As for those armchairs, I've never been a TDCT customer, but when I was in a Kelowna neighbourhood waiting for the bus and it was raining, I walked in to the nearby TDCT branch and poured myself a complimentary hot chocolate and sat in one of the comfy green armchairs. One staff member asked if I'd been helped, which I expected, and I just said, "oh no I've been helped, thanks."

Cheers,
Doug

Full and Fair Disclosure: I own ~211 shares in The Toronto Dominion Bank, parent of TD Canada Trust, along with shares in each of CIBC, Bank of Nova Scotia, Street Capital Group (parent of Street Capital Bank of Canada), HSBC Holdings plc (parent of HSBC Bank Canada), and the entire Canadian stock market through an S&P/TSX Composite Index-tracking ETF.