Arrogance at Coast Capital - Pitt Meadows | Coast Capital Savings | Discussion forum

I have bought car insurance through coast capital and just getting them to do their job resulted in their manager screaming and belittling me. I couldn't walk away from them at that point, as I had already paid for the insurance and paperwork was done. I thought maybe it was just that location, so I tried 2 others and both treated me very poorly and in a condescending fashion. They are the most convenient financial institution for me to deal with where I currently live, but I go out of my way and waste my time; which I highly value; to avoid any contact with this company and it's culture. So, your experience does not surprise me, but that a place like this exists is surprising to me. People need to stop putting up with all the bad service providers out there and vote by placing their money with the few who remain who still give the basic service we actually are entitled to as customers who pay their paycheck.

CC's attitude and rates are the main reason I no longer use them for much of anything. I still have my checking account open as my family bank there and I still have my electronic transfers set up with my other banks so I can just transfer in / out anything I need when I have to move money to my kids. My son is paying a loan I made him back into CC and it gets transferred out the next day. There was a time I had over 250,000.00 in various forms with them as well as a line of credit. When the GIC I used to guarantee my LoC came due, I wanted to convert it to an RSP with them. They wanted to bump up the interest rate on my LoC as it was no longer "secured", even though I wasn't actually using it much and still had considerable deposits and immaculate history with them. Then when the GICs started coming due, I looked around and found their rates were no longer even CLOSE to the competition, and they had no interest in competing to keep me as a customer. I think I posted on another thread their No Haggle Guarantee is more like a Take it or Leave it ultimatum. Their policies and rates are all set out in black and white and their staff, from managers down, are all little robots that are only allowed to follow protocol with no regard or value of customers. If they were more accommodating, I would have more than 350,000.00 with them today, and more than half a mil when I retire in 4 years. As it stands, I have 1 RSP GIC with them coming due in Sept, and it will be out and tucked away elsewhere by the end of Oct. Now that their fee structure is changing Apr 1, I'm even MORE glad I switched. BTW...they charged me 55.00 to transfer out my RSP, 50.00 of which was reimbursed by my new bank.

Kanaka: moved over to CDF for day to day banking, my RSPs and wife's TFSA. Peoples Trust for my TFSA. ING has a few RSP GIC's left, but moving them out as they mature. Just locked in her TFSA and some of my RSP for 5 yrs at 3.3% thanx to the CDI bonus rate and some good timing.

Where will you put your money instead, Vig? I don't want to be too nosey, but I don't think most of us perceive ourselves as having significant other options in terms of banking.

Thanx for the link! I'm surprised they got 3.3 out of 5 stars. Too bad their mgmt seems to be focused more on profits than employee/customer loyalty. If they were smart, they would realize that taking care of customers and treating staff with respect would increase profits more than driving staff to the burn-out point. 3 more months and my relationship will be reduced to their free checking and debit account, just to move funds around to my other banks. Too bad....I would truly prefer to give my buisiness to a local company.