Citizens or Canada Post lost my cheque! | Citizens Bank | Discussion forum

Canada Post said they had delivered the Express Post package containing my sign-up cheque and notarized ID, but Citizens claimed it had not arrived whenever I checked for the next several weeks, so I asked them to contact me if it ever did show up and by all means NOT to cash the cheque before contacting me (because I was going to use the money that was earmarked for Citizens but was still sitting waiting in my TD account elsewhere). Then suddenly a month after I had sent the cheque, I noticed the money deposited into the new Citizens account without my having been contacted first! The whole thing was a huge headache and worry, but one person saved my relationship with Citizens. A woman in the Membership department named Renu was very conscientious and apologetic even though the original mess seems to have been caused by a Canada Post mis-delivery, and she even offered to compensate me for all my trouble in trying to track down the cheque and for their mistake in depositing it without first notifying me that it had finally arrived. So I'm still quite satisfied with their customer service, despite some conflicting information about RSPs being used for the Home Buyers' Plan, but I'll address that in a different post...