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WARNING - Canadian Tire Bank
February 15, 2022
2:45 pm
savemoresaveoften
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COIN said

Thanks. Do I have to personally open/create this "special bank account" ? Or, is it all done by Canadian Tire Bank? I called and the CSR was not aware of any bank account in the background.  

log in online to ur Triangle website (ctfs.com) , go to "make a payment", setup a payee, then u pay the payee just like you would with ur normal online bank account.

Make sure you pick the correct payee, and correct account number etc (this part is exactly the same as setting up a payee for online payment from your bank account online.) Do a $1 test payment and check to make sure it goes thru and towards ur bill, before ur normal payment of $X.

Dont worry about the special "bank account". Essentially CT just submit the payment on ur behalf, as if its coming from a bank account, as oppose to a credit card (even tho it shows up as a normal credit card charges on your Triangle CC).
They make money off it for all that trouble when someone "fails" to pay their cc payment on time for whatever reason and earn a hefty 19.99% interest.

February 15, 2022
3:59 pm
COIN
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Thanks guys, I think it's clear to me (I hope). Just one more question.

Question: Does this work for Enbridge, Toronto Hydro and Toronto property tax? (I'm already using CC to pay Bell and Rogers.)

February 15, 2022
10:14 pm
smayer97
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Yes, works with Enbridge and Toronto Hydro and Toronto Property Tax. Even for Toronto Water -- TIP : look for Toronto Taxes for property and TOR UTL for water.

And if your credit card does not give you back 1%, switch your payments to Bell and Rogers onto your CDN TIRE MC.

February 16, 2022
4:04 am
KamWest
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Second attempt to place a microdeposit after the first one failed

Been days and days, all other accounts (3 different institutions) linked to Hubert in 1 day.

Looks like I will never be able to link Hubert to Canadian Tire.
I cannot link Canadian Tire to my big bank because its too big an interest hit.

So only choice I have is to move from Canadian Tire with a phone call and a push to Motive once it links to Hubert. Keep at motive until the hold comes off and then pull from Hubert.

I know we are not supposed to swear here but what a cluster fu*k

CTFS will NEVER get a dime of my money again.

February 16, 2022
5:22 am
savemoresaveoften
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KamWest said
Second attempt to place a microdeposit after the first one failed

Been days and days, all other accounts (3 different institutions) linked to Hubert in 1 day.

Looks like I will never be able to link Hubert to Canadian Tire.
I cannot link Canadian Tire to my big bank because its too big an interest hit.

So only choice I have is to move from Canadian Tire with a phone call and a push to Motive once it links to Hubert. Keep at motive until the hold comes off and then pull from Hubert.

I know we are not supposed to swear here but what a cluster fu*k

CTFS will NEVER get a dime of my money again.  

Dont think you will be missing much leaving CTFS, most of the time their rates are not competitive anyway.

February 16, 2022
5:51 am
Bill
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KamWest, I assume you have your big bank account linked to CT, so why can't you transfer from CT to big bank and then to Hubert? I transfer from CT to my TD to wherever (no hold at TD), or vice versa, and it takes usually a day to do that, subject to any daily limits out. I'm not following, is there a reason that doesn't work for you?

February 16, 2022
6:03 am
KamWest
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Bill said
KamWest, I assume you have your big bank account linked to CT, so why can't you transfer from CT to big bank and then to Hubert? I transfer from CT to my TD to wherever (no hold at TD), or vice versa, and it takes usually a day to do that, subject to any daily limits out. I'm not following, is there a reason that doesn't work for you?  

Simplii is my big bank and even a ten day hold on funds, given the size of my deposit is a significant interest hit. I will move to the big bank as a last resort but right now if I can get Motive linked I can at least get interest over 1% as long as the funds are on hold.

The fact that I have to move the money through another middle bank annoys me so much. I used to be so happy with CTFS, they made it so easy to move money. Trying to get out now is for the pits. Remember I tried over 3 months to link Saven Financial only to be rejected by Canadian Tire literally dozens of times. Now same with Hubert, so to me it looks like CTFS is making it difficult quite on purpose.

The old website looked dated but was a dream. The new website looks modern but is a nightmare.

I challenge any member to get the real CTFS address, routing number etc from CTFS. Go on call see how they leave you hanging. The fact that those items cannot be gotten from the website is ridiculous. Hell I did not even have my bank account number just the last digits. Trying to get the front part was like pulling teeth.

Some of you might have luck with them and I don't know how much you have on deposit but for me it has been almost 4 months trying to move out. The only way I can is to transfer out to one of my previous big bank linked accounts. CTFS knows this and there is such a significant interest hit on larger deposits that CTFS counts on you leaving it with them instead, why else would they make it so difficult to move to another high interest institution?

At SAVEN the Canadian Tire link is there, it hooks successfully into my account, verifies my text, verifies my password, tells me I am in and then it rejects listing my account. All other accounts link easily to Saven but for some reason CTFS has rejected me for over 3 months there as well.

February 16, 2022
6:38 am
Bill
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Oh, I see, I assumed you meant one of the big 5 bricks & mortar banks (Simplii is a separate CIBC operation), 10 day hold is certainly to be avoided with large amounts. You mention other linked big bank accounts, are they no longer active?

I think I remember seeing the transit number on CT's T5, and the yearly hardcopy account statement they sent me in January showed my account number with some leading zeroes but it sounds like those aren't enough digits to set up the link you want. I agree, the new site is the usual style-over-substance that is all over our Instagram, etc society these days, lookin' great!

February 16, 2022
6:45 am
BillieBob
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I was able to find this routing info on payments.ca's website but one would have to narrow down which of these 5 options is correct.

Screen-Shot-2022-02-16-at-9.24.01-AM.png

On this page (https://www.payments.ca/our-directories/financial-institutions-branch-directory), there are links to PDFs containing lists with routing info for all bank, credit union and trust company branches in Canada.

February 16, 2022
7:18 am
Norman1
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Doesn't the new site have a way to get the full direct deposit information for the account?

The old Canadian Tire Bank site did.

February 16, 2022
1:57 pm
smayer97
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Norman1 said
Doesn't the new site have a way to get the full direct deposit information for the account?

The old Canadian Tire Bank site did.  

Currently no.

I have been investigating all of this with CT and this is what I have been informed:
1. you can get the routing info by calling in. I have and they willingly gave me the info (though I already have it)

2. Many staff, even supervisors, are ignorant of the Direct Deposit Request form (even ones that have been there for 4 yrs) and keep directing customers to the Direct Transfer Authorization form...which IS available on the new site, BUT is NOT what is needed

3. Upon asking for it, and them having to investigate, they are supposedly going to mail me a Direct Deposit form which includes the banking info particulars (Bank ID, Transit #, Acct #, etc). I'll post again once I get it.

4. They have acknowledged that they are still "learning", and are aware of the lack of access to the Direct Deposit for and are supposedly working to address this. I also asked to make sure that staff are properly trained and informed on the existence of the form and how to get it.

HTH

February 16, 2022
2:45 pm
savemoresaveoften
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@kamwest

You sure there is a 10 day hold at ur big bank link? i thought most are 5 biz days If they req a hold.
For myself, i only use my big5 bank account to link all these online banks / CUs. I rather lose some interest but have my main bank as the center hub for all linked transfer. And my big bank does not hold the fund at all if linked transfer in and i am able to transfer out the next day or 2 to its final destination.

February 17, 2022
5:40 am
dougjp
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savemoresaveoften said
@kamwest

You sure there is a 10 day hold at ur big bank link? i thought most are 5 biz days If they req a hold.
For myself, i only use my big5 bank account to link all these online banks / CUs. I rather lose some interest but have my main bank as the center hub for all linked transfer. And my big bank does not hold the fund at all if linked transfer in and i am able to transfer out the next day or 2 to its final destination.  

I do exactly the same.

I also thought all holds were 5 days everywhere, until I went to EQ to buy a GIC 5 days after transferring in funds (perhaps the only bank that forces the hold funds for the full period before allowing a GIC purchase). Couldn't do it, its 5 business days from when their system confirms the funds actually arrived to them, which is one more business day.

"Keep your stick on the ice. Remember, I'm pulling for you. We're all in this together." - Red Green

February 17, 2022
9:35 am
KamWest
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Update

All attempts to link to CTFS from another institution have failed.

I have moved the funds to a big bank and from there on will go to Hubert.

I will be closing my CTFS account never to use them again.

From all my conversations back and forth with customer service I have has some knowledgeable people and some clueless ones but the reoccurring cautionary note I keep getting is that this is not a bank, it is basically a deposit account to Canadian Tire. Everything is geared one way and that is to get money in, getting money out is quite a chore especially if you have significant funds there.

I finally had to call in and wait on hold for all their supervisory stuff and was told they would begin my push by the end of the day.

So at month end I have one more interest payment to push out and hopefully I'm done with them.

I have done business with all the banks and for me this was one of the more unpleasant experiences. I came to realize you should never set up an account with a company where you cannot initiate a push and a pull.

Hopefully all goes smooth now

February 17, 2022
7:36 pm
Norman1
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Canadian Tire Bank is an actual bank.

However, banks are not obligated to accept direct deposits to and pre-authorized debits against accounts. They can even accept direct deposits and return any attempted pre-authorized debits with the reason NCP (No debit allowed).

February 18, 2022
4:11 am
Bill
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I agree, CT is a bank, I've never had any issue transferring large amounts from CT to my linked big bank accounts, goes out immediately.

Norman1, how could you get your money out of a digital bank if they said NCP? Phone call?

February 18, 2022
4:36 am
KamWest
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Norman1 said
Canadian Tire Bank is an actual bank.

However, banks are not obligated to accept direct deposits to and pre-authorized debits against accounts. They can even accept direct deposits and return any attempted pre-authorized debits with the reason NCP (No debit allowed).  

Well I have no worries regarding that anymore because I am no longer with that so called bank.

February 18, 2022
5:58 am
canadian.100
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So are u guys saying that one can push i.e. transfer OUT of CT Bank only if done on the CT site - but u cannot pull funds out of CT Bank when the transfer is initiated from an external linked account? So CT will reject a pre authorized debit initiated on the external bank site? Interesting.

February 18, 2022
6:30 am
Loonie
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Norman1 said

However, banks are not obligated to accept direct deposits to and pre-authorized debits against accounts. They can even accept direct deposits and return any attempted pre-authorized debits with the reason NCP (No debit allowed).  

Wouldn't this depend on the T&C of the particular account? Some things are not permitted in certain savings accounts, for instance, but are allowed in chequing accounts.

For example, at DUCA, I can't transfer from Park account to external by Me-to-Me, but I can transfer to any other DUCA account and thence to external. Neither can I transfer anything whatsoever IN to Park account - this must be done by agent. DUCA controls access to this account because it is a promo with conditions.

February 18, 2022
6:43 am
KamWest
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They only have one type of account which is savings and no cheques

I am serious when I say I spent months trying to pull to Saven and weeks trying to pull to Hubert.

I finally pushed to simplii but because of the size of the push the supervisors had to be involved.

The rep on the phone told me CTFS no longer allows any pulls which means you can push in and push out (with assistance) and since they have no cheques you are up shits creek if they decide to play hard ball at any time.

Remember some people have significant deposits where financial institutions may not necessarily have all the funds on hand and that is the impression I got with CTF given the time it took to initiate the push.

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