Lack of response from Alterna Bank | Alterna Bank | Discussion forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
sp_Search Search
Advanced Search
Advanced Search

— Forum Scope —




— Match —





— Forum Options —





Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Search Search
Go to Bottom
No permission to create posts
sp_Feed Topic RSS sp_TopicIcon
Lack of response from Alterna Bank
March 5, 2024
9:13 am
Mad_Scientist
Newbie
Members
Forum Posts: 2
Member Since:
December 5, 2018
sp_UserOfflineSmall Offline
Go to Top
1sp_Permalink sp_Print

Are you experiencing a similar lack of response from Alterna? I sent a mailed request to requesting a linkage to my Simplii bank account on February 20, 2024. As no response was received, a follow-up email on March 1, 2024. An automated response informed me that a reply would be sent within two days. It is now March 5, 2024 and nothing has been received.

I was thinking of closing this account and this experience is about to make the decision a lot easier.

March 5, 2024
10:05 am
Dean
Valhalla Mountains, British Columbia
Member
Members
Forum Posts: 2126
Member Since:
January 12, 2019
sp_UserOfflineSmall Offline
Go to Top
2sp_EditHistory sp_Permalink sp_Print

.
I've been having Similar email experiences at Hubert/Access as well. It seems they can't be bothered to reply either. But for them, that's just Tip-Of-The-Iceberg of problems there.

For me, the die is cast ... they're going to get 'The Boot' ❗

There's just so many Much Better choices out there.

Take your $$$ and Walk.

    Dean

sf-cool " Live Long, Healthy ... And Prosper! " sf-cool

April 12, 2024
2:04 pm
Ateamers
Newbie
Members
Forum Posts: 1
Member Since:
April 12, 2024
sp_UserOfflineSmall Offline
Go to Top
3sp_Permalink sp_Print

Mad_Scientist said
Are you experiencing a similar lack of response from Alterna? I sent a mailed request to requesting a linkage to my Simplii bank account on February 20, 2024. As no response was received, a follow-up email on March 1, 2024. An automated response informed me that a reply would be sent within two days. It is now March 5, 2024 and nothing has been received.

I was thinking of closing this account and this experience is about to make the decision a lot easier.  

I had the same horrible experience with Alterna Bank. They don't even reply to their escalation process, which is truly embarrassing. I suggest you leave them and tell everyone you know that they give zero F's about their customers, which will make them lose more money.

May 12, 2024
6:56 am
RYAN
Member
Members
Forum Posts: 30
Member Since:
May 18, 2016
sp_UserOfflineSmall Offline
Go to Top
4sp_Permalink sp_Print

This is the worst bank I have ever met, a rogue bank. It's the only bank which charge you to withdraw your own money from RRSP and TFSA account. Is this even allowed by BOC at all? I am waiting my GIC to maturity to empty my accounts with it.

No permission to create posts
sp_Feed All RSS
Go to top

Please write your comments in the forum.