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Good for long term savings?
September 9, 2016
8:57 pm
his6
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Would you recommend me to put my savings in Alternabank?
I'm often overseas, so I'm looking for a high interest TFSA account where I can leave my money there and forget about it, at the moment Alternabank seems like the best option.

But I have a few concerns:
1. I've not yet been able to get a hold of their customer service; due to the time zone differences, my calls are usually placed outside of their office hours. (if I have problem/questions, who's there to help me?)

2. In their service fee chart (https://www.alternabank.ca/SharedContent/documents/Alterna_ServFee-Personal.pdf), I've noticed that there's an "Inactive Account" fee. How's the "inactive" defined? no movement of money? or the account hasn't been logged into? (I don't want to be losing money as I'm trying to save up)

3. How would one deposit money into the account? constantly writing cheques into the account is quite expensive over time, as cheque books aren't free. interact transfers costs me $1.25 every time I transfer from my current bank. having no access to a branch/ATM seems troublesome? (there's the Me-to-Me transfer, but is that absolutely fee-free? how does it work?)

4. Is their online banking interface any good? I've not seen anyone say anything about their web interface. As far as I can tell, their website doesn't seems to be well designed, very generic (in fact I almost thought it's a fake website at first). Considering that their web interface is what I'll be interacting with most of the time, it's making me edgy.

If anyone can enlighten me on my concerns, it'd be much appreciated.

September 10, 2016
6:55 pm
Norman1
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xup6.yc said

Would you recommend me to put my savings in Alternabank?
I'm often overseas, so I'm looking for a high interest TFSA account where I can leave my money there and forget about it, at the moment Alternabank seems like the best option.

Deposits are CDIC-insured. So, the money will be safe.

However, Alterna Bank's online-only savings accounts are quite recent (March 2016), less than a year old. There isn't much history about how their rates will behave. Their current 1.95% rate may not last.

Consequently, it would not be a good idea to just leave money there and forget about it. One could check up on them one day and be unpleasantly surprised at how low their rates had become. Just look at what happened with Zag Bank.

Zag Bank came onto the scene with savings accounts that paid 2% to 2½% per annum. Their current rate is 1.65%.

September 10, 2016
7:00 pm
Norman1
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xup6.yc said


3. How would one deposit money into the account? constantly writing cheques into the account is quite expensive over time, as cheque books aren't free. interact transfers costs me $1.25 every time I transfer from my current bank. having no access to a branch/ATM seems troublesome? (there's the Me-to-Me transfer, but is that absolutely fee-free? how does it work?)

Details about Alterna Bank's Me-To-Me transfers are at Me-to-Me Money Transfer Feature.

For their RRSP and TFSA accounts, only incoming Me-To-Me transfers are available:

Are M2M transfers an option for making contributions to the RRSP and TFSA eSavings Accounts?
Absolutely! M2M transfers are a fast and convenient way of making a contribution to your RRSP and TFSA eSavings account.

Are Outgoing M2M transfers available on the RRSP and TFSA eSavings Accounts?
No, Outgoing M2M transfers are not available on the RRSP and TFSA eSavings accounts.

September 11, 2016
2:16 am
Loonie
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Generally, most banks define dormancy as 2 years with no activity whatsoever. And most banks either have a fee or something else you don't want happens when you exceed the time, so you should probably just mark your calendar to move a dollar in or out once a year. That shouldn't be too onerous, and it reminds you that you have the money there. However, I'm sure Alterna could answer this question by email.

You may not want to deal with a bank that does not offer 24/7 phone access because of your travels. On the other hand, if you just want to "forget about it", perhaps that isn't an issue.

Most (so far, all) of these "new" banks lower their interest rates over time, after they get what they want in terms of deposits. Alterna was perhaps a bit different in that it started with 1.85 and then moved up to 1.95%. Whether it will stay there, or for how long, who knows? Typically, within a year or sooner, they start to fall a bit. Right now, it looks like the target bottom line for most of them is somewhere between 1.5 and 2.0, the latter figure being perhaps a tad optimistic. So, right now, you can expect rates to settle into that zone somewhere. However, that zone has been a leaky ship for quite some time now, gradually sinking, and could very well take on more water. It used to be, up until perhaps this calendar year, that the rates went down when the Bank of Canada rate went down, and that was always their excuse. Now, they go down for no reason that is clear to the consumer, and they don't attempt to blame the Bank of Canada. It all has to do with what they think they can get away with and still keep as much of their deposits as they want or need for liquidity, and how much they have loaned out at what rate or plan to loan out, etc.

EQ Bank, I believe, has 24/7 phone access, and they are currently at 2%.

All savings accounts, by definition, have "rates subject to change". If you want more security about knowing whether the rates have plummeted unduly, you should look at Oaken. Oaken sends notices by email a week in advance of any rate changes, which gives you time to consider your options, and they are the only bank that does this as far as I know. They are currently at 1.75% and have been there for quite a while now (as these things go).
Hubert too now sends email notification of rate changes, but not in advance. They are currently at 1.7%, not open to residents of Quebec.

If you want to be sure of always having the best rate, you will probably have to spend more time on this than you appear to be willing or able to do.

As long as you keep your deposit under $100,000 (including accumulating interest), it will be insured, and I wouldn't worry beyond that bout the security of it. If you have more than that, you should use two banks.

September 11, 2016
9:00 am
AndreasChen
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Loonie said
EQ Bank, I believe, has 24/7 phone access, and they are currently at 2%.

Would like to comment that EQ bank accounts do not have physical transit numbers. This is particular dangerous because you cannot pull money from outside. BTW I pay no attention to jokes like CDIC.

September 11, 2016
5:14 pm
Bill
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AndreasChen, ok, you've piqued my interest: why do you think CDIC is a joke?

September 12, 2016
9:29 pm
AndreasChen
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Bill said

AndreasChen, ok, you've piqued my interest: why do you think CDIC is a joke?

Simple math: what is on CDIC balance sheet and how much have Canadians deposited? Even worse, how much of these deposits have been loaned to who knows who?
(international students, foreign home buyers with fake proofs of oversea incomes, etc.)

CDIC will not withstand any systematic impact to the banking system.

September 13, 2016
7:11 am
Bill
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AndreasChen, CDIC (or any institution, for that matter) has not enough reserves for a "systematic" collapse, that's obvious - when that happens, all bets are off. But history has shown that usually what happens is an institution or a few collapse first (and then, if needed, the governments' versions of money printing start up to try to keep the whole system afloat) so CDIC should have enough to meet its commitments re the depositors affected by those few institutions. What also often happens too is the "industry", e.g. other banks, absorb the collapsed institutions and cover the depositors that way, in an attempt to maintain general confidence in the financial system. Or sometimes, even in good times, some institutions go under just because they took on too much risk or they overpaid depositors (some might say the "high interest" institutions on the Comparison Chart on this site fall into that category) or of just bad management, and that's where, if the failing institution is not absorbed by other institutions, CDIC should work fine. But, you're right, in a systematic failure those of use who purchase financial instruments will be cursing our decision not to buy land in the countryside, weapons and goats.

September 13, 2016
8:15 am
JenE
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I love the 'goats' addition!sf-wink

September 15, 2016
6:34 pm
his6
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Norman1 said
For their RRSP and TFSA accounts, only incoming Me-To-Me transfers are available...

So in order to withdraw my money, I'd need to open a savings account or something and transfer it there then do a ME-to-ME?

Loonie said

Generally, most banks define dormancy as 2 years with no activity whatsoever. And most banks either have a fee or something else you don't want happens when you exceed the time, so you should probably just mark your calendar to move a dollar in or out once a year. That shouldn't be too onerous, and it reminds you that you have the money there...

...EQ Bank, I believe, has 24/7 phone access, and they are currently at 2%...

...you should look at Oaken...

...As long as you keep your deposit under $100,000 (including accumulating interest), it will be insured...

I guess that's one way to getting around the dormant problem, not exactly what I'd prefer, but it'd work.
EQ was my first consideration, but without a TFSA option, EQ is currently not that ideal.
Oaken has stable rates and they're slightly higher than most, but I've heard their customer service and transfers are terrible.
While CDIC is nice and all, the paperwork and process would be a pain, it's nice knowing they have it, but I'd never want to deal with it if possible.
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Does anyone know anything about their online banking interface? I've had a few experiences with bad interfaces, and I'd rather not go thru anything like that again.

September 16, 2016
12:08 am
Loonie
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I have had no problems with EQ transfers-out. I just did that the other day - took 2 days to move. There is a 30K limit per transaction. If you want to transfer more, you just do another transaction.
True, no TFSA. Might come later.

I don't know who complained about Oaken but I have dealt with them in person, on the phone and online and find them to be one of the better ones. My hunch is that they intend to position themselves, longer-term, as giving rates that are competitive. I think this for perhaps three reasons. First, they send the advance notice about rate changes - no other FI does this. Two, they don't charge transfer-out fees for registered accounts, which is rare and suggests they do not intend to be outdone except perhaps by shortterm promos. Three, they advertise themselves this way, for what it's worth (some others try this too but are less convincing). These things could all change, of course, but they are the only ones that have all three features.
I can't help but notice that in terms of GICs I've done more business with Oaken than any other FI over the last few years. It's about the rates, the customer service (which I find to be good) and in my case also the fact that they do have a bricks-and-mortar office in my city.
Also, they send you the money early when your GICs mature. Mine came about 3 days before the due date!
I also like them because they are upfront about GIC rollovers. They ASK you, when you take out the GIC, what you want to have done with it when it matures, and then they actually do what you asked for. In my experience, most just do automatic rollovers and you must think ahead to tell them you don't want it rolled over, and even then some will ignore you until you complain.

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