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Email thisWebsite: https://www.meridiancu.ca
Headquarters: St. Catharines, Ontario
Parent company: n/a
Credit union? Yes
Available to Quebec residents? Yes
Founded in: 2005
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
Latest discussions about Meridian Credit Union -- view all
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Meridian Credit Union |
October 6, 2024 |
October 28, 2024 |
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Meridian Credit Union |
June 21, 2024 |
June 21, 2024 |
5 |
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Meridian Credit Union 5.75% for 5 months HISA (reg'd or not) if you don't already have such an account |
August 29, 2023 |
February 14, 2024 |
56 |
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Meridian Credit Union |
November 6, 2023 |
November 7, 2023 |
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Meridian Credit Union |
October 30, 2023 |
October 30, 2023 |
2 |
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 50 years, if we include the predecessors (POSO & Desjardins) (See comments)
Why do you bank with them?: I did because of convenience and proximity, and at the time their predecessor was providing good service
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Almost everything SHOULD be improved.
General comments: I ended up with Meridian by sheer bad luck. I would recommend anybody to stay far away from this pathetic excuse of a financial institution When I first moved to Ottawa in the late 1970's I opened an account with the Province of Ontario Savings Office, which had been serving Ontarians since 1922. It was located on Sparks Street, a very convenient location. Although the POSO had been always profitable, the Harper government decided in 2003 to privatize it, purely for ideological reasons. It was sold to the Desjardins co-operative of Credit Unions. Desjardins moved to the corner of Bank & Albert, expanding the services that POSO provided and generally improving them. Then in 2011 Desjardins sold the Ontario Branches to Meridian, and the problems started. I was refused a line of credit (twice) and a mortgage, my account was erroneously frozen for months, depriving me of access to my own money, all my direct deposits from the different sources within the government of Canada became only identified as "Canada", instead of Canada Pension Plan (CPP), Old Age Security (OAS), Public Service pension, and all the benefits administered by the CRA, such as Ontario Trillium Benefit. This created an enormous waste of time trying to identify each source every time such an identification was needed. For eight years - you read right, eight years - I tried regularly to have these payments duly identified in my account. I received all sorts of excuses and assurances that things were in the process of being solved. One of my 2024 New Year's decisions was to start moving all my financial needs and activity to a more responsive and responsible banking institution. I wrote a final message, announcing my intention to get out of Dodge. Their "system", if their pathetic lack of concern can be called that, indicated that I should receive a reply within two days. Needless to say, nothing happened in a week. Not an apology, not an acknowledgement. I used to be a strong supporter of all cooperatives. Meridian, the poor excuse for a financial institution made me reconsider.
Review by Edmond Marc du Rogoff — February 6, 2024 @ 7:49 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: About 4 months which is 4 months too long.
Why do you bank with them?: I don't anymore.
What do you like about this bank / credit union?: Nothing.
What could be improved about this bank / credit union?: Firing all employees and starting again from scratch
General comments: I didn't know it was possible to run a business this unprofessionally.
Review by peter hargraves — October 13, 2023 @ 1:48 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 5 years
Why do you bank with them?: Local and very accessible
What do you like about this bank / credit union?: Not too much
What could be improved about this bank / credit union?: Honesty, professionalism and knowledge of their product with dedication to there long term members. Poor rates on savings accts., TFSA accounts. Much lower than other institutions.
General comments: I research rates daily and if I find a better rate for GIC's, TFSA's I will move my money.
Review by Services at Meridian — August 4, 2022 @ 5:52 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 5 years
Why do you bank with them?: I became my fathers POA when he was diagnosed with Dementia, he was a 50 plus year Member of Hepcoe/Meridian
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Corporate honesty to their Members
General comments: It is my opinion that Meridian Credit, Ontario’s largest Credit Union had and still has a responsibility to inform their Members and the Marketplace of an undisclosed back-office system challenge. The system issue went undetected for 9 years and upon recognizing the system issue mistakes, Meridian chose not to inform their Membership. It is my opinion that Meridian Credit Union had and still has a corporate responsibility to inform their Membership of the following; The facts behind a 9-year back-office system challenge. What they found and what they tried to fix. And the potential impacts of those mistakes on their members financial well being and Account Information and Tax information. I also believe that Meridian Credit Union has an obligation to inform their members that Meridian was investigated by the Financial Services Commission of Ontario (FSCO), the newly formed Financial Services Regulatory Authority (FSRA) and is currently under investigation by the Office of the Privacy Commissioner of Canada. (OPC) As per the case file information obtain from the Freedom of Information Office, when FSCO approached Meridian regarding incorrect Account Holder Statement information, Meridian’s Executive response was; “In addition, we advise that we have sought external legal counsel in this matter. Our solicitor advises that it is a well-established principle in banking law that statements of account are not conclusive evidence of the facts set out in them.” After further investigation FSCO discovered that not only did Meridian not disclose that the mistakes created incorrect Account Holder statement information, the mistakes also produced incorrect Revenue Canada T5 tax return information for a 9-year period. After an exhaustive three-year investigation, the Meridian Board and Executive Leadership team finally reluctantly admitted to the Executive Vice President of Legal and Enforcement of the FSRA that they did not inform their members of the 9-year system challenge and disclosed the following details of the mistakes. “technical limitations in our computer banking system at that time meant that products held under joint accounts had to be manually updated with a ‘joint’ benefit code at the time of opening. Because this step was “manual”, there was an obvious risk of human error. If the banking system was not updated to “joint” at the product level in any given case, the system code would be inconsistent with the legal reality that the member had specifically expressed an intention that the new product be held jointly with another person or other persons. At year end, when the T5s were issued, the automated process drew the necessary database information from the product code rather than the Member account. Therefore, if in a given case the manual product code update was not done at the opening stage, our banking system would have issued the T5 in the primary account holder’s name only. This explains why, in some cases, the Box 23 would include a 1 rather than a 2 for Recipient Type.” The above Meridian Executive statement came three years later and was a significantly different acknowledgement then their original statement to the Regulator. Currently the OPC is investigating Meridian under the PPEDA Principle 4.9.5, which states, when an individual successfully demonstrates the inaccuracy or incompleteness of personal information, the organization shall amend the information as required. Depending upon the nature of the information challenged, amendment involves the correction, deletion, or addition of information. What is even more disturbing is that the Meridian Executive has hired Fasken Martineau and DuMoulin to representative them in the OPC case investigation. I find it difficult to accept and understand that the Meridian Membership is not only unaware of the system mistake errors and the possible consequences of those mistakes, they are also unaware that their money is being spent on a law firm to represent Meridian in the case filed against them by the OPC. This issue needs to become an important Consumer Alert story to give the Meridian Members and their families the benefit of the doubt on whether they were affected or not affected by these errors.
Review by Dave Holt — October 28, 2021 @ 3:44 pm
Customer service:
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 4-5yrs
Why do you bank with them?: This bank is so loyal to their customers from in house one on one to their telephone services
What do you like about this bank / credit union?: I liked everything about their services. I moved to New Brunswick and am sad not to have their backs when it was needed.
What could be improved about this bank / credit union?: absolutely nothing. They are family to you.
General comments: Dont be afraid to switch over to meridian because they are so understanding and will go the extra mile to help you out. pool
Review by Wilma Peters — September 22, 2021 @ 9:23 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 1
Why do you bank with them?: No
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Professionalism
General comments: Horrible experience! Needed my mortgage discharge paper to sell the house but the bank didn’t provide it in time, resulting in an escrow. Unresponsive and unhelpful on the closing-in day, despite being advised weeks in advance. Unprofessional and unethical company!
Review by Shar — July 8, 2021 @ 2:53 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 55 years. Opened my Hepcoe account in 1966.
Why do you bank with them?: Carryover from Hepcoe
What do you like about this bank / credit union?: Not much at Newmarket branch. Aurora seems much better.
What could be improved about this bank / credit union?: Almost everything, but please give customers access to a machine when there are no staff on site. Also update the banking hours on the web site to the hours actually open.
General comments: Have been trying to withdraw some cash in the past week. Took several visits, then went to a convenience store to get it. Cost $5. In my opinion they owe us that fee.
Review by David Weir — July 6, 2021 @ 11:27 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 1 very long year
Why do you bank with them?: Was offered GIC at 3% ~ once they had my money they told me it was 0.3%. Took over 5 months of fighting daily yo get my OWN money
What do you like about this bank / credit union?: Absolutely nothing
What could be improved about this bank / credit union?: New staff who are trained
General comments: They lied to me about a GIC purchase My mother has a GIC with them. She died over 2 months ago. They have been supplied with her will and death certificate. They now tell me because I live in Alberta, I have to pay a lawyer to identify me and put a stamp on my paperwork. Although I flew there, to Ontario, with Power of Attorney paperwork, drivers license etc they still need me to pay a lawyer to identify myself. It’s only for 10,000.00 to be divided by 4 ~ my portion will be given to lawyers ~ yet they had this money for 4 years
Review by Mary Roy — June 7, 2021 @ 10:29 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 2months
Why do you bank with them?: Big mistake!
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Centralization. Better training. More empowerment to branch employees, and Telephone Client Care Representatives, better complaint escalation process
General comments: Problems since day 1 at the Hespeler branch. Opened account online, then was accused by staff of trying to circumvent their rule about requiring a credit bureau before opening an account, even though permission was granted online. Was given incorrect information by branch staff about account features and fees (poor training). ATM vestibule locked down, and only open during branch hours (what’s the point?). No Visa Debit. No free etransfers. Had RRSP cheque sent to branch from other Financial Institute and 2 weeks later, money still not deposited into my RRSP account - no escalation process - no one can tell me how long it will take - lied to, given excuses about short-staffing, no empathy, and no concern for their ‘members’! Do not bank with Meridian!
Review by MBond — December 4, 2020 @ 10:45 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 6 months
Why do you bank with them?: Wanted another chequing account
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Everything. Customer service.
General comments: Locked my account and funds for “fraud” (that wasn’t on my part one employe told me) I had funds in this bank and now they are inaccessible. Be careful with this credit union. Been calling them all week promising me that a manager will be giving me a call back, which NEVER happened. BE CAREFUL
Review by AMT — November 12, 2020 @ 6:19 am
Customer service: Rated 3 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 3 years+
Why do you bank with them?: investments and general banking and mortgage
What do you like about this bank / credit union?: now? not much
What could be improved about this bank / credit union?: Advisors that are competent,truthful and available when you call.
General comments: Would like to hear from anyone who uses the Courtice branch. Can you believe an advisor left during the recent market meltdown, leaving clients portfolios the free fall with no option to reach another advisor, resulting in losses. To date, I have already spoken with 6 clients who are not very happy with what went on( all with the same advisor). Some want to group together and take legal action, several others are seeking third party advice, and a few are voicing their concerns on deaf ears. If you have been a client at the Courtice branch,we would love to hear from you, and perhaps as a group we will all get some satisfaction and get Meridian to take accountability for this nightmare.
Review by Courticeguy — May 2, 2020 @ 2:21 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: never
Why do you bank with them?: Never
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: Employees and their system
General comments: very poor system. applied for a mortgage. Process time 3 months in Scarborough Branch. The Financial Services and Small business Advisor is always in the meeting Cannot even call you back and seemed like he is always being chased. Can you believe that 3mos.? Go to HSBC and Tangerine rates are good too. They have more efficient and professional service.
Review by janice — February 7, 2020 @ 11:25 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: One year
Why do you bank with them?: Made a mistake
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Everything
General comments: These guys are used car salesmen .
Review by Nels Moxness — January 21, 2020 @ 12:09 pm
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: Tried to open an account in 2015 and failed. Tried again in 2016 and failed. Tried again in 2019 and failed.
Why do you bank with them?: It's impossible..................they NEVER respond to their emails !!!!!!!!
What do you like about this bank / credit union?: There is nothing to like...............they won't respond to their emails.
What could be improved about this bank / credit union?: Try offering > ZERO customer service.
General comments: I have moved my banking elsewhere.
Review by Rob — August 9, 2019 @ 12:29 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 3 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Account not opened
Why do you bank with them?: Referred
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: staff education
General comments: Daughter wanted to open a basic checking account at Burlington branch. Was told by gal that a credit check was mandatory to open an account because they are provincially regulated and that a basic credit score of 600 was the minimum allowable score to obtain, otherwise they would refuse to open the account. Since when was a credit score necessary for a basic non interest checking account? Since when was any bank mandated by law to do a credit check to open an account? Since when was a credit score of 600 required to open a regular checking account? Does this not contravene the Bank Act?
Review by Victoria — May 26, 2019 @ 5:56 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Since July 2017
Why do you bank with them?: Referral for investment.
What do you like about this bank / credit union?: Absolutely nothing. I have since closed my account. Ancaster Branch Manager will NOT return calls
What could be improved about this bank / credit union?: Ancaster Branch needs a new Branch Manager
General comments: I purchased a 90 day 3% interest. Well it wasn’t what they offered, the small print was over a 3-year period. I purchased another GIC which came due this past April. I requested this money be transferred to another bank. This transaction took OVER ONE MONTH to complete. I HAVE CLOSED THIS ACCOUNT AND I WILL TELL EVERYONE I KNOW ABOUT MY EXPERIENCE WITH THIS CREDIT UNION.
Review by Mary — May 23, 2019 @ 10:48 am
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 3+ years
Why do you bank with them?: Mortgage rate 3 years ago.
What do you like about this bank / credit union?: Mortgage rates
What could be improved about this bank / credit union?: Competence, customer service
General comments: I applied for a new mortgage at the Orillia branch on June 25, 2018. My current mortgage with Meridian was due to renew on July 15. I provided all requested documents the next day. Two weeks later I had to call them to follow up. They asked for additional documents, which I provided the next day. Two weeks after that, they still hadn't completed the paperwork. They said their mortgage department was very busy. A month after that they requested additional documents, which I provided the same day. Since my current mortgage was past the renewal date, they began charging me the open mortgage rate of 6.9% interest until they completed the new paper work. After several more phone calls, on my part and a 3rd month, they finally approved the mortgage. That was September 30, 2018. Since then I have made 5 seperate requests for a reconciliation of the interest charges, and fees that I paid. The manager has verbally committed to providing this info. As of today he is yet to respond to me. And the corporate customer service department has done nothing to address this issue. I have been told 5 different times that somebody would get back to me. Nobody has done so yet.
Review by DGH — March 31, 2019 @ 6:35 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount):
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 4 months
Why do you bank with them?: promotion offer of 1% cash back for transferring investment
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: knowledge and more honest sales practice
General comments: I have transferred our investments to meridian for that 1% cash back. But during the meeting with meridian staff at Erin Mill branch in Mississauga, staff did not tell us the transfer fee only cover $50 by Meridian. I only heard they are saying they cover transfer fee.so I have to pay extra $110 for my transfer fee. In additional to this, call center gave us wrong info saying the 1% cash back is on each account, in stead of on each customer. Then we call their relationship manager, the guy told me they can reverse the fee, but they have to transfer my investment back to my original bank and take back to 1% cash back. They have any idea about customer service, and not willing to solve the problem. The relationship manager talked me with cold tone , and not intention to make me feeling welcome. The people when we dealt in branch has not much training on what they are doing. I had to help them to fill up transfer form. And staff member did not disclose full information for us to make informed decision. I definitely do not recommend anyone to deal with this bank.
Review by Ying — March 19, 2019 @ 1:01 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: !0 Years
Why do you bank with them?: They have managed to meet all of my needs
What do you like about this bank / credit union?: Great service, very competitive interest rates
What could be improved about this bank / credit union?: I would never refuse higher interest rates for savings or lower interest rates for loans/mortgages but apart from that absolutely nothing
General comments: Meridian offer superior financial services with the personal touch reminiscent of yesterday which is greatly appreciated. The big banks have continuously lowered their customer care to the point where some of them want to fire the tellers at a time when their profit has never been higher!! We are lucky to have Meridian in our community.
Review by Michael — March 8, 2019 @ 5:35 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 2 / 5 stars
How long have you banked with them?: Painfully , lasted just over 1 year and moved out all assets
Why do you bank with them?: HSA and local branch , tried them out based on a friend
What do you like about this bank / credit union?: Nothing , better interest than the big banks , but complete incompetence.
What could be improved about this bank / credit union?: Customer service is incompetent , like the sludge pool for unwanted banking people who worked and dismissed everywhere else accumulate at Meridian. The asset Management with Credential is the worst possible financial company to invest with.
General comments: Was pressured into their Credential asset management , worst decision ever on my part , pulled out after 11 months of gross incompetence , broken promises, lies, 3 advisors , and excessive high fees of 1.6% advisor fees
Review by Worst Bank Ever — March 5, 2019 @ 5:29 am
Customer service: Rated 1 / 5 stars
Account features: Rated 1 / 5 stars
Interest rates (consistency and amount): Rated 1 / 5 stars
Fees: Rated 1 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: Too long
Why do you bank with them?: No idea I listened to positive reviews that are prob fake !!
What do you like about this bank / credit union?: NOTHING
What could be improved about this bank / credit union?: Everything!!
General comments: Do NOT listen to the good reviews, they are fake and you will def be disappointed!! Please turn away and never that these people enter your mind again !!!
Review by Erin — December 25, 2018 @ 10:09 am
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 0
Why do you bank with them?: i don't
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: the way they treat clients to begin with
General comments: Absolutely worst credit institution I've ever dealt with. I applied for a micro loan in June. It took them a month to respond to me then they required more documents from CRA that I had to pay for, then they disappeared for another month then I wrote them another email asking what happened to my application since I sent you the missing documents and my application is time sensitive. Nothing! One word- SCAM. NOT INTERESTED IN CLIENTS
Review by Lana — November 27, 2018 @ 2:55 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 2 months
Why do you bank with them?: best rate in canada
What do you like about this bank / credit union?: easy to open and account. great rates. no fees.
What could be improved about this bank / credit union?: it takes 4 days to transfer money to them.
General comments: I'm thrilled with how easy it is to get a great rate.
Review by jennifer — November 16, 2018 @ 11:31 pm
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: N/a
Why do you bank with them?: N/a
What do you like about this bank / credit union?: NOTHING. ABSOLUTELY TERRIBLE EXPERIENCE
What could be improved about this bank / credit union?: Customer service
General comments: Absolutely WORST SERVICE I applied for a microloan. 3k They asked me for a whole lot of papers which I understand and then just STOPPED REPLYING! I wasted my time on this company. I've been writing to them for 3 months about status of my application and no response.
Review by Lana — November 8, 2018 @ 12:44 pm
Customer service: Rated 1 / 5 stars
Account features:
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 0
Why do you bank with them?: I was not given the chance
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: a lot
General comments: Stay away from them. Wasting time. I wanted to open tfsa account with them to do investments, but I was refused that I am not 'suitable' for them. Strange I have excellent credit, no loans, paid mortgage. Now I understand why their branch is always empty... their employees are paid for sending customers away...
Review by Maria — April 30, 2018 @ 3:07 pm
Customer service:
Account features:
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: 3 months
Why do you bank with them?: Referral - Bad Choice
What do you like about this bank / credit union?: Absolutely Nothing
What could be improved about this bank / credit union?: Everything
General comments: This is the absolute WORST Company to deal with. They get you because their rates are low. However, I guess you get what you pay for! I wish I did not ever choose them to have a mortgage with, worst choice. I should have done more research about them and their incompetence and unprofessionalism.
Review by Tia Faerber — November 21, 2017 @ 11:08 am
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 2 / 5 stars
Fees: Rated 2 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 2month
Why do you bank with them?: Referral- bad decision
What do you like about this bank / credit union?: Nothing
What could be improved about this bank / credit union?: Well, learn from others?
General comments: Cheque ordered - take 2 months Visa activation - hard. Bad experience ever
Review by Jenna — July 31, 2017 @ 11:39 am
Customer service: Rated 1 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: Too long.
Why do you bank with them?: Exclusively for interest rate.
What do you like about this bank / credit union?: They are for the most part, very nice until you get an account opened with them
What could be improved about this bank / credit union?: They could be a lot more centralized and efficient. They are now offering their services to everyone accross the country, but they don't even know or state their own ATM hold policies.
General comments: The call center personel can be very rude and insulting. They are totally powerless to remove a hold funds on cash deposited at an Exchange Network ATM outside of Ontario. They have a hold policy of 20 business days on all deposits made in an out of province ATM, and they don't tell you this before you open an account. They are very inflexible about this. If you are resident outside of Ontario then don't even consider them. They don't want to hear about what a new client has to say about this policy and when it comes down to brass tacks they don't care. Stay away from these incompetent rude idiots if access to your own money is important to you.
Review by Tom Rainsford — February 26, 2016 @ 3:45 pm