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Email thisWebsite: https://www.peoplestrust.com
Headquarters: Vancouver, British Columbia
Parent company: Triple Five Group of Companies
Credit union? No
Available to Quebec residents? Yes
Founded in: 1985
CDIC coverage note: Peoples Trust and Peoples Bank are both part of Peoples Group, but they provide separate CDIC coverage.
Disclaimer: Although our best efforts are made, the information posted on this website is not guaranteed to be accurate. Please visit their website for authoritative information.
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Latest discussions about Peoples Trust -- view all
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October 22, 2024 |
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August 20, 2024 |
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Peoples Trust |
April 21, 2022 |
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Peoples Trust |
March 12, 2024 |
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Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 3 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: About 5 years
Why do you bank with them?: They used to have the best rates but not anymore
What do you like about this bank / credit union?: Not much
What could be improved about this bank / credit union?: Better customer service. The people on the phone are cold. Have to be on hold before finally getting someone to talk to. Beware of their auto renewal in GIC
General comments: Won’t be banking here anymore. They got me on a technicality.
Review by Bruce Richardson — March 26, 2024 @ 12:12 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 6years
Why do you bank with them?: good rate
What do you like about this bank / credit union?: good rate
What could be improved about this bank / credit union?: customer service, service offered, user friendly site
General comments: Good rate , service is awful, almost impossible to talk to anyone
Review by yvon couvrette — March 30, 2023 @ 3:52 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: High yiels for CPG
What do you like about this bank / credit union?: Canadian bank
What could be improved about this bank / credit union?: Services and Interface (online and telephone)
General comments: Read this above before investing in this bank
Review by A.F — March 15, 2023 @ 7:02 am
Customer service: Rated 1 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 1 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: My broker deals with them
What do you like about this bank / credit union?: Interest rates are pretty good
What could be improved about this bank / credit union?: Their call centre is “TERRIBLE “ !!
General comments: Too cheap to higher extra personal for their call centre . Call centre does not get back to you. Clients cannot deal with a customer representative and therefore cannot do their banking. Terrible customer service!!!
Review by Paul Difant — February 16, 2023 @ 7:03 am
Customer service: Rated 5 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 4 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: more than 5 years
Why do you bank with them?: High rates for GICs and savings accounts and easy to use.
What do you like about this bank / credit union?: High rates for GICs and savings accounts and easy to use.
What could be improved about this bank / credit union?: maybe have cashable GICs too?
General comments: Easy to reach by phone during hours. I recently had to cash in a GIC before maturity and they were very good about it. Did not even charge a penalty! It was an exception, of course, but I was exceptionally pleased they helped out. Service agent was very pleasant. I have enjoyed good rates and easy on-line or phone service with them.
Review by Laurel D — March 12, 2020 @ 7:45 pm
Customer service: Rated 1 / 5 stars
Account features: Rated 2 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 3 years
Why do you bank with them?: interest rate
What do you like about this bank / credit union?: nothing
What could be improved about this bank / credit union?: donot know
General comments: getting worse
Review by Allan — January 4, 2019 @ 11:09 am
Customer service: Rated 4 / 5 stars
Account features: Rated 3 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since 2012
Why do you bank with them?: Originally because they had no online banking, but they've put that in now. And of course interest rates.
What do you like about this bank / credit union?: High interest, good customer service helping me past hurdles without gotchas, few fees
What could be improved about this bank / credit union?: Service is only M-F business hours; rates have been falling
General comments: Recent rate drops are depressing. I have good-paying terms, though, and they move money promptly without errors, so I'll stay near the $100K limit with them.
Review by RetirEd — March 23, 2016 @ 10:02 am
Customer service: Rated 5 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 4 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: 2 years
Why do you bank with them?: TFSA's rates (relative to everyone else's!)
What do you like about this bank / credit union?: Used to be frustrated by having to call-in to transfer funds out - though CSR's consistently pleasant and helpful and wait-times acceptable - but VERY pleasd that that is no longer an issue.
What could be improved about this bank / credit union?: Wish the 3% interest rate - apparently since 2009! - could have been maintained.
General comments: Concerned about the 1% drop in interest rate this year and what that might mean in future.; however, still above all other institutions (excepting promotions) so will leave my $$$ here for the time being. (0.5% more not worth the bother for me with this $$$ since I use it for "extras" and time for transfers and fees end up "eating" any extra interest earned, it seems).
Review by James — August 13, 2015 @ 8:00 pm
Customer service:
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount):
Fees:
Interface (online, telephone, in-person, etc.):
How long have you banked with them?: since 2012
Why do you bank with them?: Good interest, Good service, Friendly and intelligent staff, Good phone service.
What do you like about this bank / credit union?: see above
What could be improved about this bank / credit union?: Works for me.
General comments: Very please with my interactions with this organization
Review by Dennis Bratton — February 8, 2015 @ 2:39 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 3 / 5 stars
How long have you banked with them?: 1 year
Why do you bank with them?: The interest rate is one of the highest.
What do you like about this bank / credit union?: Easy to use online. No hassle. No transfer fee. The customer service line is to the point.
What could be improved about this bank / credit union?: The online site and online banking could better.
General comments: Only been a year and I don't really have any bad review about PT.
Review by rapidgoat — January 19, 2015 @ 6:39 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since August 2014.
Why do you bank with them?: Highest Tfsa interest rate in Canada at 3% as of writing. Frustrated with Tangerine which deceived me with a teaser interest rate. Big banks have long wait times to anwser my simple questions by phone People's trust I get through sooner. Over all very satisfied.
What do you like about this bank / credit union?: High interest rates, easy to use interface, lower wait times for help line questions when compared to TD bank which always has a message that were experiencing long than expected wait times, and a security image to help you tell if your on the correct website before preceding any further. Keep up the great work Peoples trust!
What could be improved about this bank / credit union?: Additional security upon logging on like code generator app or two way verification.
General comments: Happy overall.
Review by julianvolesky — December 24, 2014 @ 6:57 pm
Customer service: Rated 5 / 5 stars
Account features: Rated 5 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 5 / 5 stars
How long have you banked with them?: Since August 2014.
Why do you bank with them?: Highest Tfsa interest rate in Canada at 3% as of writing. Frustrated with Tangerine which deceived me with a teaser interest rate. Big banks put me on long wait times to anwser my simple questions by phone People's trust I get through sooner. Over all very satisfied.
What do you like about this bank / credit union?: High interest rates, easy to use interface, lower wait times for help line questions when compared to TD bank which always has a message that were experiencing long than expected wait times, and an security image to help you tell if your on the correct website before preceding any further. Keep up the great work Peoples trust!
What could be improved about this bank / credit union?: Additional security upon logging on like code generator app or two way verification.
General comments: Happy overall.
Review by julianvolesky — December 24, 2014 @ 6:54 pm
Customer service: Rated 4 / 5 stars
Account features: Rated 4 / 5 stars
Interest rates (consistency and amount): Rated 5 / 5 stars
Fees: Rated 5 / 5 stars
Interface (online, telephone, in-person, etc.): Rated 4 / 5 stars
How long have you banked with them?: Since 2013
Why do you bank with them?: For the TFSA interest account.
What do you like about this bank / credit union?: Competitive rates.
What could be improved about this bank / credit union?: Hold times.
General comments: Website had some security issues which seem to be resolved.
Review by Grahame — August 18, 2014 @ 7:44 am